Average Relationship Manager salary in the UK

Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.We have an exciting opportunity for a Commercial Relationship Manager to join our Commercial team, taking accountability for the management of a portfolio of Commercial customers and business development of new to society relationships in the North of England.Reporting to the Senior Commercial Manager, the Commercial Relationship Manager is a key role in the Commercial team with the primary focus of managing a portfolio of existing customers and onboarding new to Society lending and savings customers. You’ll build strong relationships with customers, professionals and introducers through delivery of exceptional customer experience from the initial point of contact, through to the completion of onboarding and ongoing management of the relationship. The role will be working on a hybrid basis so you could be based anywhere but would be expected to travel to the Head Office in Carlisle four times per month on average.The BenefitsSalary - Competitive depending on skills and experience.Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 2 days.Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role.Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.The RoleMain responsibilities include:Deliver an exceptional customer experience.Meet, exceed, and continuously improve standards and quality of customer service & relationship management. Act at all times in a manner which is consistent with the Society’s culture of treating customers fairly.Provide support & coaching to the Associate and to other members of the management team and lead on deal management & structuring as required to ensure all risks are assessed and documented in a structured manner for new lending & reviews of existing customer positions.Ensure that early warning signs are identified, and customers are fully supported when they get into financial difficulty with agreed plans in place and managed to protect the customer and society.Understand and be aware of the risk and control environment in your business and adhere to processes and procedures to minimise risks.Deliver effective control of risks within the business area by regularly reviewing risk and controls and adhere to processes and procedures.Deliver highly effective sales approach & implement the business development strategy within your team. Implement use of the systems necessary to promote the growth of the Cumberland Commercial in a controlled way, understanding competitive trends and taking an agile approach to maintain a strong & accurate pipeline of profitable business whilst minimising risk.Work in a collaborative manner alongside colleagues within Commercial and the wider Society to ensure that activities are acquitted in an accurate and timely fashion.Provide challenge regarding the established processes and procedures to ensure simplification that will benefit customers & colleagues.Participate in the development of marketing & business development plans which are consistent with the pursuit of business objectives and the wider marketing activities of the Society.Keep the department’s database of external professional/business contacts up to date with a view to increasing referrals and profile.Ensure shadow portfolios are created in line with the business development plan. Deputise as required for the Senior Commercial Manager from time to time and undertake ad hoc tasks as required in support of the wider team.About youYou will have:A broad commercial banking experience including business development & relationship management experience. A broad range of industry sector experiences when dealing with businesses and ideally with specific knowledge of hospitality sector. Strong evidential experience of delivery of financial performance in safe and sustainable manner.Good knowledge of risk and regulatory controls required in management of a commercial portfolio.Good external market profile in geography where they are based. Experience of working collaboratively across teams internally and externally. Good knowledge of the commercial banking marketing and competitors in broadest sense.Skills, abilities and behaviours we’re looking for:Ability to coach and be coached.Well-developed Relationship Management skills with strong customer focus and mutual and member ethos beliefs.Good Business Development and Commercial Skills.Highly developed Microsoft Office skills.Achievement driven with focus to deliver.Good communicator internally and externally.Well-developed risk awareness and ability to identify risks and manage them.Highly developed credit skills in Commercial Finance Lending. Have well developed credit and deal restructuring skills in commercial banking.Knowledge of as broad range of industry sectors including specific knowledge of hospitality, healthcare, professional services and food & drink sectors.A strong external profile and the ability to further develop that within the industry sectors and geographical strategy.Ability to work collaboratively internally and externally.

Due to recent and ongoing new business wins my client, a leading UK Pensions consultancy, currently seek an experienced Relationship Manager to look after a core portfolio of blue-chip pension schemes. Duties will include:Acting as the main conduit between the client and the administration teamsEnsuring that an effective administration service is provided resulting in high client satisfaction scoresNurturing and developing long term relationships with senior client figures and trusteesProvide intuitive advice to clients to help them overcome pension related issuesCollaborate with colleagues to strengthen client trust, engagement, and retentionManaging cost control and support the financial reporting process Maintaining legislative knowledge and implementing scheme changes when requiredAttending new business tenders and presentations Handling service level queries and escalated issues Applicants must possess a proven background in pension administration along with a strong understanding of defined benefit arrangements. You will possess excellent communication skills and be comfortable in holding senior client meetings. Commercial acumen and leadership experience will be key along with stakeholder management experience and the ability to identify areas of strength and weakness and address any shortcomings in service.This is a great opportunity to join one of the UK's leading Pension Consultancies in an important role offering a generous remuneration package, competitive bonus and excellent prospects for development

Mortgage Relationship ManagerOur client is a leading Mortgage & Protection brokerage that offer the full spectrum of financial services to their clients. We are looking for a motivated individual to join the team and help develop relationships with existing clients and existing lead providers.The roleYou’ll take ownership of a portfolio of accounts, working closely with stakeholders to drive awareness, participation and satisfaction. You’ll act as the day-to-day point of contact, ensuring a professional, responsive and proactive partner experience.The PersonYou will be a motivated individual with excellent communication skills and a background in managing and developing relationships, ideally within the mortgage & protection industry. Customer service and business development skills are at the forefront of the role so we will be looking for demonstrable experience in this area. Both face to face and telephone based experience is essential.What’s on offerThis is a genuine opportunity to join one of the UK’s leading brokerages and carve out a long term successful career.Competitive salary Bonus schemeFull corporate benefitsHybrid workingIf this sounds like it could be a good fit for you and you’d like to understand the opportunity in more detail, please apply with your CV today.