Coordinator - Property Services
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?We are currently looking for a Coordinator to join our fast-paced operations support Team, working in our Property Services division in our WembleyOffice on a Permanent Basis.About Sovereign Network Group (SNG)We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) an organisation that takes the best of both and makes it even better.The RoleKey ResponsibilitiesOversee and manage multiple shared mailboxes, ensuring timely responses to reactive and scheduled work requestsCoordinate and prioritise high-volume workloads while maintaining accuracy and service-level expectationsPrepare and issue quotes across Property Services, Building Services, and Investment Services in line with organisational standardsProcess invoices for all areas of Property Services, ensuring compliance with financial procedures and timely payment cyclesHandle customer enquiries professionally, providing clear communication and effective resolution to support a positive service experienceWhat we look forSolid experience in administration within a busy customer focused roleSome understanding of building maintenance terminology preferredExperience of using several different computer systemsAbility to manage your own work loadStrong customer service focus & confident telephone mannerThe ability to think quickly and clearly and work well under pressureEmpathy and a passion for helping peopleAs someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractorsWe have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional Wellbeing days and 2 paid volunteering daysGenerous matched pension scheme up to 12% and Life cover at 4x salaryEnhanced maternity/adoption payEnhanced paternity pay - 6 weeks full pay (after 26 weeks' service)Options for private medical insurance, dental insurance and critical illness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceWe are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
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