Average Product Owner salary in Manchester

Dynamics 365 CRM Product Owner / Business Lead Location: Manchester, hybrid working with typically three days per week on site and occasional UK travelRole scope: Group wide The opportunity The client is seeking a business focused Dynamics 365 CRM Product Owner to take ownership of their existing Dynamics 365 Sales and Customer Insights platform and lead its evolution and adoption across the wider group. Dynamics CRM is already live within part of the organisation and delivering value. The next phase is about embedding, improving, and scaling that capability. The focus is on ensuring the platform is used consistently, data is trusted, and teams understand how CRM supports growth, collaboration, and client outcomes. This role sits within Group IT to maintain a group wide remit but is deeply embedded in the business. It is a product ownership and adoption leadership role, not a development or support position. The successful candidate will be the internal subject matter expert for Dynamics CRM, acting as the bridge between business stakeholders, IT, data teams, and Microsoft implementation partners. About the role Dynamics 365 CRM ownership Act as the group owner for Dynamics 365 Sales and Customer InsightsOwn the CRM product roadmap, backlog, and prioritisation in line with business strategyEnsure the platform is configured, used, and evolved to deliver measurable business valueServe as the internal authority on Dynamics capability, configuration options, and best practice Adoption, enablement, and data quality Drive user adoption and engagement across the organisationEstablish and promote best practice for CRM usage, data quality, and standardsDevelop training, enablement, and guidance for users and super usersBuild a network of CRM champions across business units to embed consistent ways of working Business engagement and change Work closely with business leaders, marketing teams, and client facing functions to understand needs and pain pointsTranslate business requirements into clear and practical CRM solutionsAct as a trusted advisor, helping stakeholders understand what Dynamics can and cannot doSupport cultural change away from siloed tools and spreadsheet driven processes Delivery and partner collaboration Work with Microsoft implementation partners during design, delivery, user acceptance testing, and release cyclesSupport data migration and consolidation from legacy or acquired CRM systemsCollaborate with internal IT, data, and Power Platform teams to ensure alignment with wider group architecture and governanceContribute to the planning and mobilisation of future CRM rollouts across additional business units Continuous improvement and future roadmap Own continuous improvement of the CRM platform, staying up to date with Dynamics releases and capabilityIdentify opportunities to enhance reporting, insights, and customer visibilityContribute to early stage thinking around future expansion of the Dynamics platform, including potential ERP or Finance and Operations initiatives, where appropriate What the role is and is not This role is a business facing Dynamics CRM product ownership and adoption leadership positionIt is hands on with configuration, capability, and continuous improvementIt plays a central role in shaping how CRM is used across a growing groupThis role is not a Dynamics development roleIt is not a support desk or ticket driven admin roleIt is not a pure infrastructure or Power Platform governance role Essential experience Strong functional experience with Dynamics 365 CRM, particularly Sales and ideally Customer InsightsProven experience owning or leading a CRM platform from a product or functional perspectiveDemonstrated success driving user adoption, data quality, and behaviour changeConfidence engaging senior stakeholders and influencing ways of workingExperience working with external delivery partners and internal technical teams Desirable experience Experience rolling out CRM across multiple business units or acquired organisationsBackground in professional services, advisory, or complex stakeholder environmentsFamiliarity with the wider Microsoft ecosystem including Dataverse, Power Platform, and integrationsAwareness of Dynamics Finance and Operations or ERP environments, though not essential Why join The role offers the opportunity to own and shape a group wide CRM platform at a pivotal stageIt provides high impact visibility across IT leadership and the wider businessThere is genuine scope to influence how data, CRM, and customer insight support growthThe client offers hybrid working with flexibility, supported by a collaborative and pragmatic cultureFast growing organisation with an enviable cultureExcellent overall packageLeave a lasting legacy and really impact the organisation in a positive way 

Product Manager – Rewards, Perks & Cash Incentives  We’re looking for a Product Manager with a strong digital background to help shape and grow our rewards, perks, and cash-offer features. Your focus will be on improving customer retention by ensuring users experience ongoing, meaningful value from our clients rewards ecosystem. You’ll work closely with the Head of Product and with cross-functional teams to enhance the in-app rewards journey, optimise offer relevance, and support the development of new incentives that keep customers engaged well beyond the onboarding period. With acquisition performing strongly, this role is all about reducing early churn and increasing long-term loyalty. Key Responsibilities Support the development and optimisation of our rewards, perks, and cash-back product roadmap.Improve the relevance, clarity, and usability of reward features to drive customer engagement.Analyse customer behaviour, reward usage, and drop-off points to identify opportunities for improvement.Collaborate with marketing, UX/UI, data, and engineering teams to refine the end-to-end rewards experience.Gather customer insights through research, feedback, and testing to inform product decisions.Work with partnerships and commercial teams to help expand and refine the perks ecosystem.Communicate product updates, performance insights, and recommendations to stakeholders. Key Requirements Experience as a Product Manager or Product Owner in a digital, customer-focused environment.Background in loyalty, rewards, incentives, or value-driven digital products is highly beneficial.Understanding of customer engagement, retention strategies, and churn reduction.Comfortable working with data to interpret user behaviour and inform product decisions.Strong communication and stakeholder management skills.Experience in financial services, fintech, e-commerce, or subscription-based products is a plus. Why Join? Play a key role in shaping a rewards proposition that directly impacts customer loyalty.Join a collaborative, innovative digital team where your work will have visible impact.Competitive salary and benefits package. If you’re passionate about building products that deliver real value and keep customers coming back, we’d love to hear from you. Product Manager – Rewards, Perks & Cash Incentives 

Product Manager – Service Design experience! We are looking for a Product Manager with a strong focus on end-to-end customer journeys and lifecycle thinking to shape and grow our rewards, perks, and cash-incentive propositions. This role fills a key capability gap: embedding service design thinking within product delivery. The successful candidate will connect customer journeys to execution, ensuring the rewards experience feels coherent, valuable, and intentional from onboarding through to long-term engagement. While acquisition is performing strongly, this role is squarely focused on reducing early churn and increasing long-term loyalty by delivering meaningful, ongoing value through our rewards ecosystem. Candidates may come from a Product Management, Product Ownership, or Service Design background, provided they bring strong experience in end-to-end journey design, ideally within loyalty, rewards, incentives, fintech, or subscription-based products. The Role You’ll work closely with the Head of Product and cross-functional teams across engineering, design, data, marketing, and commercial partnerships. Your core responsibility will be to own and optimise the in-app rewards journey, ensuring it aligns with customer needs, business goals, and delivery realities. You’ll take a holistic view of the customer lifecycle—connecting touchpoints, identifying friction, and ensuring rewards, perks, and incentives feel relevant, timely, and easy to understand throughout a customer’s relationship with the product. Key Responsibilities Own and evolve the rewards, perks, and cash-incentives roadmap, aligned to customer lifecycle stagesDesign and optimise end-to-end customer journeys, ensuring rewards experiences feel joined-up and purposefulImprove clarity, relevance, and usability of reward features to drive engagement and retentionAnalyse customer behaviour, reward usage, and drop-off points to identify opportunities to reduce churnCollaborate with UX/UI, engineering, marketing, data, and commercial teams to deliver a cohesive service experienceApply service design thinking to connect customer needs, product decisions, and delivery outcomesGather insights through research, testing, and feedback to continuously refine the rewards propositionSupport the expansion and optimisation of the perks and partnerships ecosystemCommunicate product vision, performance insights, and recommendations clearly to stakeholders Key Requirements Experience as a Product Manager, Product Owner, or Service Designer in a digital, customer-centric environmentStrong capability in end-to-end journey mapping and customer lifecycle thinkingExperience with loyalty, rewards, incentives, or value-driven digital products is highly desirableUnderstanding of customer engagement, retention strategies, and churn reductionComfortable using data and insights to inform product and journey decisionsStrong stakeholder management and cross-functional collaboration skillsExperience in financial services, fintech, e-commerce, or subscription-based products is a plus Why Join? Play a pivotal role in shaping a rewards proposition that directly impacts customer loyaltyHelp embed service design capability within product deliveryWork in a collaborative, forward-thinking digital environmentCompetitive salary and benefits packageOpportunity to deliver visible, meaningful customer impact Benefits: Hybrid WorkingBirthday offTraining and Development Budget Interested? Please Click Apply Now! Product Manager – Service Design experience!