Average Pensions Administrator salary in Crawley

EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers. Role Summary EQ Retirement Solutions are looking for a Pensions Administrator to join their operations department. The main purpose of the role is to Provide administration service to customers as per Service Level Agreement and is a great opportunity for candidates with strong administration skills and experience. You will be working with clients on a day-to-day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration. This role can be hybrid from any of our locations (Crawley, Caithness or Liverpool) Core Duties/Responsibilities The successful candidate will be responsible for the following: Provide administration service to customers as per Service Level AgreementMaintenance of up to data filing and records for department, checking the integrity of customer dataProcessing of a wide range of routine and non-routine documentation within defined proceduresResolves customer enquiries (oral and written) based on competent working knowledge of the customer requirementsDrafting of non-standard correspondence in response to customer enquiriesInputs customer details and accesses customer informationCollates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queriesIdentifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer serviceCarry out projects and ad-hoc activities as determined by the Team Manager The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform. Skills, Capabilities and Attributes The ideal candidate will have the below skills, capabilities and attributes essential or preferred. GCSE (or equivalent) Maths and English Grade CStrong numeracy and literacy skillsGood written and communication skillsAbility to develop working relationshipsAbility to work within laid down processes and proceduresBasic financial awarenessPrevious experience in a financial/pensions environment is desirableWorking to SLAsThe desire to deliver exceptional customer serviceProven track record of quality, timely deliveryComputer literate with a willingness to learn a variety of systems What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.Learning & Development - Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks

AdministratorCrawley - Fully office-based. 9.00 - 17.00, Monday to FridaySalary: £28000 - £35,000, dependent on experience25 days holiday plus bank holidays A long-established professional services firm is looking to recruit a highly organised and proactive Administrator to join a small, friendly team. This is a varied role supporting a fee earner and the records function, while also contributing to the smooth day-to-day running of the office and providing cover during periods of absence. The role sits within a regulated, process-driven environment and would suit someone from a professional services background who is comfortable working with procedures, deadlines and confidential information. The office is small and quiet, so a flexible, hands-on and team-focused approach is essential. Key responsibilities include: Providing administrative support to a fee earner and the records function Preparation, proofreading and electronic filing of documentation Preparing invoices using an electronic billing system Completing and submitting forms via online systems Scanning, filing and maintaining accurate electronic records Answering telephone calls and welcoming visitors Ordering stationery and office supplies General office administration and ad hoc support Providing cover for colleagues during holidays and sickness About you: Strong written communication skills with excellent attention to detail Previous administrative experience, ideally within professional services or a regulated environment Confident audio typing and document preparation skills Highly organised with the ability to manage multiple priorities Proactive, flexible and willing to support across different areas Comfortable following established processes and procedures Professional, discreet and reliable Personal attributes: A team player who enjoys working within a small office environment Versatile and adaptable with a positive, can-do attitude Able to work independently while also contributing to team objectives Friendly, calm, methodical and dependable This is an excellent opportunity to join a stable and supportive professional services business, offering full training and the chance to develop specialist administrative skills over time. Benefits include 25 days holiday plus Bank Holidays, free on site parking, Private Medical, pension scheme and professional development opportunities. If this sounds like you and you are keen to find out more, please apply today! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

HR Administrator (12-month FTC)Office-based - Horley, SurreyMonday to Friday, 9:00am-5:00pm | 4 or 5 days per week (pro-rata)Salary: £27,000 - £27,500 A friendly and well-established organisation in Horley is seeking a reliable and highly organised HR Administrator to support its busy HR team. This is a varied, hands-on role ideal for someone who enjoys administration, works accurately and handles confidential information with professionalism. The role Supporting the HR Director and wider team, you will be responsible for: Maintaining employee records (electronic and hard copy) Recruitment administration and tracking applications Coordinating DBS checks and renewals Administering references Archiving and document control Typing meeting notes and supporting HR meetings Handling HR queries and calls Coordinating staff recognition schemes and internal communications Supporting wellbeing initiatives and internal events Providing occasional reception cover You will also assist with HR projects, system improvements and data protection compliance. About you You will have: Previous experience in HR or administration Strong organisation and attention to detail Confidence handling sensitive information A professional, approachable manner Good IT skills and experience using databases and document systems Benefits 30 days holiday (including bank holidays) Employer pension contributions Paid training, structured induction and development support Employee Assistance Programme (24/7 support, counselling and coaching) Company-funded DBS checks Wellbeing initiatives and annual events Cycle to Work scheme and referral bonuses Local discounts, free annual flu jab and free on-site parking If you're looking for a busy HR administration role within a supportive, values-led organisation, this is a great opportunity. Apply today for more information. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.