Average Operations Manager salary in Hounslow

Operations Coordinator – Customer Service Focus (Hayes)About the RoleWe are looking for a proactive and customer-focused Operations Coordinator to play a key role in delivering outstanding service from our Hayes depot.This is a fast-paced, hands-on operations role where you will be at the heart of the customer experience—coordinating service delivery, supporting drivers, managing data, and ensuring we consistently exceed customer expectations. You’ll work closely with both internal teams and customers, using insight and initiative to keep our operation running smoothly.What You’ll Be DoingCoordinate daily service routes to ensure efficient delivery and exceptional customer serviceBrief and debrief drivers, ensuring clear communication and a strong focus on customer outcomesAct as the central point of contact between drivers, managers, and customersManage and resolve customer queries and complaints quickly, professionally, and effectivelyUse Salesforce CRM to accurately capture, update and manage customer and operational dataAnalyse service data using spreadsheets (Excel) to identify trends, risks, and opportunities for improvementMonitor service performance against KPIs and take proactive action to maintain high standardsEnsure all route activity, attendance, and service updates are recorded in real timeIdentify recurring issues and support continuous improvement across the operationContribute ideas and improvements to enhance customer service and operational efficiencyWhat We’re Looking ForWe’re seeking someone who thrives in a busy operational environment and is passionate about delivering a great customer experience.Key skills and experience:Proven experience in an operational, coordination, or customer service roleStrong customer focus with a commitment to delivering outstanding serviceExperience using Salesforce CRM (or similar systems)High level of competence in Excel/spreadsheets, including data capture and analysisExcellent communication skills, with confidence in dealing with customers and internal teamsStrong problem-solving ability and a calm, professional approach under pressureAbility to manage multiple priorities in a fast-paced environmentA team player who understands the importance of reliability and collaborationIn return for your commitment and expertise, you will get:A salary of £28,253 (based on a 40-hour working week, Monday to Friday).No scheduled weekend working.13 paydays per year (every 4 weeks).Ongoing career development opportunities.Discounts with retailers including O2 and food & beverage brands.A 24-hour wellbeing helpline.Pension.23 days holiday plus bank holidays.About phs:phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland, with over 120,000 customers across 300,000 locations.Our businesses include: Washrooms, Healthcare, Floorcare, Hygiene Services, phs Direct and Direct 365 (sale of hygiene consumables), phs Greenleaf (indoor and outdoor plants), phs Teacrate, phs Besafe (workwear and laundry), phs Wastekit (baling and compacting waste) and phs Compliance.At phs, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

Hours: 45 hours per week (7:00am – 4:30pm, including 30-minute lunch break)Job Type: Full-timeJob SummaryWe are currently recruiting for a Warehouse Operative to join a busy and fast-paced warehouse team. This is a hands-on role requiring a proactive individual with strong attention to detail and a valid forklift licence. You will play a key role in ensuring the efficient handling, storage, and dispatch of goods while maintaining high safety and operational standards.Key ResponsibilitiesReceiving & Inspecting Goods Verify deliveries against documentation, checking for damage, discrepancies, and correct quantities.Stock Storage & Organisation Accurately store products in designated locations and maintain organised, accessible stock areas.Order Picking & Packing Pick and prepare orders for dispatch, ensuring items are correctly packed and labelled.Loading & Unloading Safely load and unload goods using warehouse equipment, including counterbalance and reach forklifts and pallet trucks.Warehouse Maintenance & Safety Maintain a clean, organised working environment and adhere to all health and safety procedures.Inventory Management Support stock control processes, including stock counts and discrepancy investigations.Documentation & Record Keeping Ensure accurate completion of all relevant warehouse paperwork and system entries.Skills & Experience RequiredValid Forklift Licence (essential)Previous warehouse experience preferredStrong attention to detail and accuracyGood organisational skills and ability to work efficientlyPhysically fit and comfortable with manual handling tasksAbility to work both independently and as part of a teamGood communication skillsBasic computer skills (WMS systems desirable)Strong awareness of health & safety proceduresWhat We’re Looking ForA reliable, hardworking individual who takes pride in their work and contributes positively to team operations. You will be adaptable, safety-conscious, and committed to maintaining high standards within the warehouse.If this is a role you are interested in, please do either apply online or contact our Staines branch

Experience Weightbridge Operator Monday to Friday07.00 - 4pm£12.79ph - temp to permJob Role:Managing and operating weighbridge systems to accurately measure and record weightsIdentifying and addressing potential issues in the weighing processConducting regular inspections and maintenance of weighbridge equipmentEnsuring compliance with weight regulations and industry standardsCollaborating with truck drivers and logistics teams to facilitate weighing processesReading and interpreting weight documentation and vehicle detailsMeasuring and recording weights of incoming and outgoing materials or goodsProviding clear and precise information to drivers and relevant personnelMaintaining accurate records of weighbridge transactionsParticipating in safety protocols and staying informed about weighbridge operations.RequirementsReliable, punctual, and hardworking.Ability to follow health and safety procedures.Attention to detail for accurate record keeping and data entryComputer literateExcellent communication skills for interracting with drivers and oother personnelIdeally previous experience in a similar role