Travel Operations Executive Cruise Touring
Travel Operations Executive Cruise Touring£32,000 + 20% bonus and Great BenefitsFully remote within the UKOur client is an award-winning tour operator who is a specialist in escorted tours to worldwide destinations.Due to record growth and expansion, they are now recruiting a Travel Operations Executive to join their cruise touring team.This is a pivotal role, being part of the operations team dedicated to looking after everything once the booking has been made and providing the best customer service possible to their clients and travel agent partners.The day-to-day role will involve answering calls and replying to emails from clients/agents who have questions and queries.To be considered, candidates must have previous experience gained in an operations based role within the travel industry with knowledge of the cruise or touring sectors.This role is offered on a hybrid basis within the UK only.Travel Operations Executive Duties and Responsibilities:Managing incoming bookings and cancellationsMonitoring upcoming tour departures from an operational perspectiveCollecting and uploading passenger details into booking systems ensuring accuracy of personal information, travel documents, preferences, and special requirementsCreating customers final documents, reviewing for accuracy, consistency, and minor details.Uploading itineraries into internal systems to format and organize for customer final documentsLiaising & managing relationships with our suppliers ensuring competitive rates and accurate quotesDesigning itineraries for the cruise extension departmentResearching innovative ideas for new productsCommunicating with internal and external partnersTravel Operations Executive Experience Required:Previous experience in a similar operations/support role within the travel industry is essential within cruising or touringHighly customer-focusedExcellent written and verbal communications skillsAbility to plan & prioritise effectively, well organisedStrong interpersonal skillsTravel Operations Executive Base Salary and Benefits:Base Salary to £32,000Up to 20% bonus annuallyFully remote within the UKPaid overtime for emergency phone cover23 days holiday a year plus your birthday offOpportunity for a fully paid staff travel trip (with 5 x staff travel additional leave days) each year5% company contribution to pension schemeCompany annual profit share payout for all employeesSubsidised gym membershipTo apply for the Travel Operations Executive, please email your CV for consideration and a member of the team will be in touch to discuss the role and company in more detail.
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