Average Operations Coordinator salary in City of London

Operations CoordinatorReporting to the Operations Manager, the Operations Co-Ordinator will be responsible for overseeing and ensuring the effective delivery of operational services for their assigned MGA. This role focuses on performance, quality, and continuous improvement, ensuring both internal and external stakeholders receive exceptional service. Duties:Act as the Operations subject matter expert for your allocated MGA, providing guidance, insight, and hands-on support across day-to-day operations.Serve as a key liaison between the MGA and third-party service providers, ensuring smooth delivery of administrative and operational services.Collaborate closely with the outsourced services team to identify suitable activities for offshoring, ensuring alignment with business priorities and efficiency goals.Deliver training, guidance, and process knowledge to the outsourced services team, supporting consistent service quality and understanding of operational standards.Review and maintain up-to-date process documentation to support accurate delivery by the outsourced team and internal stakeholders.Act as the primary point of contact for the outsourced services team, addressing operational queries and providing timely support or escalation as needed.Oversee agency management activities, including agency application processes, TOBA completion, and ongoing due diligence maintenance.Own and perform credit control and reconciliation activities, including cash allocations and issuing statements of account.Manage task workflows to ensure alignment with service level agreements and deliverables.Support compliance efforts, conducting regulatory checks (e.g., sanctions screening, third-party due diligence) and upholding internal controls.Contribute to onboarding new MGAs and defining service scopes.Assist with continuous process improvements and participate in the development of new operational services and systems.Attend regular Service Review Meetings and MGA service/performance meetings to discuss performance, resolve issues, and drive continuous improvement.Technical skills:Experience with policy administration systems (PAS)Familiarity with underwriting, claims, and renewal workflowsProficiency in Microsoft Excel (including pivot tables, VLOOKUP, and basic formulas) for reconciliation, reporting, and analysis.Comfortable with data entry, validation, and reconciliation to ensure operational accuracy.Experience in account reconciliation, cash allocation, and issuing statements.Knowledge of sanctions screening and third-party due diligence Experience required:5 years of progressive experience in insurance industry (Insurance Company or MGA) preferredClient facing experience is necessaryCII qualifications desired but not necessaryExcellent communication and collaboration skills required, to effectively work with a variety of business partnersAbility to work dynamically between key stakeholder teamsSelf-motivated and innovative with the ability to organize and manage own work, and effectively work in collaboration with others Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.A copy of our D&I policy can be made available upon request.

Business Coordinator & Junior PALondonSalary: £30,000 - £35,000 based on experiencePolaris is a growing digital consultancy entering its next phase of scale. We now have leaders emerging across sales, marketing, and delivery and we’re looking for a Business Coordinator & Junior PA to help tie everything together.You’ll work directly with the Managing Director, acting as their eyes and ears across the business, supporting operations, sales, systems, reporting, recruitment, and day-to-day coordination.This role is ideal for someone early in their career who is highly organised, analytical, and ambitious, and wants real exposure to how a consultancy is built and scaled.Business Coordinator & Junior PA - Business Coordination & OperationsSupport the MD in establishing clear reporting lines, responsibilities, and operational rhythms across departmentsAct as a central coordination point between sales, marketing, operations, and leadershipSupport on financial planning by managing budgets and financial trackersMaintain visibility across key business activity and flag risks, blockers, or delaysSupport planning cycles, internal meetings, and follow-ups to ensure actions are completedHelp document processes and improve consistency across how the business operatesManaging a social budget to ideate and arrange social events for the businessBusiness Coordinator & Junior PA - Systems & Reporting (Zoho)Learn and actively use Zoho CRM, Zoho Projects, and related tools across: Sales Operations MarketingMaintain accurate data and ensure systems are being used correctlyProduce regular reports and spreadsheets to support decision-makingTrack pipeline activity, utilisation, project status, and operational metricsSupport the MD with ad-hoc analysis and reportingJunior PA & Personal Support to the MDManage the MD’s calendar, meetings, and schedulingOrganise travel, accommodation, and logisticsProvide light household and personal administration support where requiredAct as a trusted support function to help the MD stay focused and effectiveBusiness Coordinator & Junior PA - Requirements:Min 1 years’ experience in a Personal Assistant / Team Coordinator role.Experience of coordinating people and projects using processes with measurable outcomes.Excellent Microsoft excel skills, comfortable with numbers and budgets.Comfortable with CRM systems, able to navigate how systems work and understand how to improve them for the benefit of the company.Must be able to work from Beaconsfield and Central London when required.Comfortable working minimum 3 days a week in person.Process driven, able to work processes, hold others accountable to processes and create new processes to increase efficiency.Excellent communication skills both written and verbal.Courteous and professional, able to manage colleagues through a firm but respectful approach.Package and BenefitsSalary: £30,000 - £35,000 based on experience.25 days holiday - with length of service increases.Inclusion in annual profit share.Birthday off.Loyalty holidays - complete 2 or more years of service at POLARIS and accrue 1 day extra per anniversary (up to 6 days).Christmas and New Year staggered hours.Company events and social every month and quarter.A collaborative and supportive team environment.Opportunities for professional development and career growth.Flexible working arrangements (hybrid office/remote model).Company pension.Reporting to: Managing Director This is a hybrid role, working a minimum of 3 days a week in person from Beaconsfield. Start date: ASAP

Are you an experienced professional wanting to transition into a rewarding and long-term career in insurance? Do you want to deepen your expertise within a structured and supportive environment where your experience is valued?My client, a respected and long-established organisation in the London insurance market, is seeking an Operations Analyst to join their expanding Operations team. This is an excellent opportunity for experienced professionals who value accuracy, consistency, and strong professional relationships. You will play a key role within a team that provides essential central support to the underwriting business, contributing to its ongoing success and operational excellence.What you will actually do - In this varied and collaborative role, you will be involved in the smooth running of core operational processes across the business. Providing reliable and efficient central support to the underwriting teamsAssisting with the oversight and coordination of outsourcing agreements and service providersReviewing and monitoring internal processes, identifying opportunities to refine and enhance proceduresOffering technical guidance and support to colleagues and external partners to ensure clarity and consistencyDelivering training sessions on internal systems and procedural updatesProducing operational, performance, and statistical reports to support business planning and decision-makingReviewing credit control and broker ledger SLAs to ensure ongoing complianceConducting quality control checks for risk capture, event coding, and financial transactionsVerifying bank accounts and supporting financial reconciliation activitiesAssisting with month-end reporting requirementsProviding general administrative support to the claims function as neededWhat you will need - This position is ideal for professionals with existing experience in insurance, banking, accounting or finance who want to expand their operational skill set within a stable and structured team. 5+ years’ experience in insurance, banking, accounting or financeStrong numeracy and analytical skills, with confidence working with dataExperience in Operations or Administration within a professional environment is advantageous but not essentialA thorough and methodical approach with strong attention to detailExcellent written and verbal communication skillsA genuine willingness to learn, adapt, and contribute to continuous improvement initiativesYou will also receive full study support toward achieving your CII qualification, reinforcing a long-term commitment to your professional growth.What’s on offerCompetitive base salaryComprehensive benefits packageDiscretionary annual bonusHybrid working model (3 days per week in the office)The opportunity to join a stable, knowledgeable, and supportive team within a respected market-leading organisation