Sales Operations Coordinator
Job Title: Sales Operations Coordinator Location: Brighouse, West Yorkshire Salary: £22,400 per annum Job Type: Part Time, Permanent (30hrs p/w) Working Hours: Monday to Friday About Millers Oils: Millers Oils is a leading provider of high-performance lubricants, specialising in the automotive, industrial, and commercial sectors. With over 135 years of expertise, we take pride in delivering advanced products and services that drive performance, reliability, and sustainability. Our commitment to quality and innovation has made us a trusted name within the industry. Role Overview: As the Sales Operations Coordinator, you will play a key role in supporting the effectiveness and efficiency of the industrial sales function. Working closely with sales and wider operational teams, the role ensures that sales processes, systems, and data are accurate, organised, and consistently followed. This position is designed as a genuine progression route into technical sales for someone who wants to develop their commercial skills alongside strong operational delivery. Key Responsibilities Sales operations and customer support (core): Process and manage customer orders accurately and efficiently using the company systemsProvide prompt, professional support to customers by phone and emailManage quotations, pricing requests, product availability queries, and order updates in line with agreed processesLiaise with Production, Planning, Logistics and Finance to ensure accurate order fulfilment, delivery performance, and correct invoicingMaintain accurate customer records including contacts, pricing, delivery instructions, and account notesCoordinate resolution of issues such as delivery queries, shortages, returns, and invoice queries, keeping the customer updated throughoutSupport complaint handling in line with company procedures, ensuring actions are completed and recorded correctlyProvide high quality administrative support to the wider Industrial Sales team as required CRM management and pipeline support: Maintain accurate and usable CRM data including contacts, account details, activity history, and key notesLog and track enquiries and follow-ups, ensuring clear ownership and timely progressionSupport pipeline maintenance by keeping opportunity stages and next steps up to date, in line with Industrial sales processProduce basic reports or lists to support call activity, follow-ups, and team planning Lead generation and early stage opportunity support: Identify and research potential customers in agreed Industrial segments using internal data and external sourcesBuild targeted prospect lists and ensure correct contact details are captured in CRMSupport initial outreach activity for agreed segments using approved messaging and call scriptsQualify inbound enquiries and warm leads by gathering key information, then passing qualified opportunities to ManagementShare market and competitor insight back into the team, including customer feedback themes and competitor presence About You: Essential: Experience in sales administration or sales supportStrong organisation and attention to detailConfident communication skills, both written and verbalProficient in Microsoft Office, especially Outlook and ExcelAbility to prioritise and work to deadlines in a busy environmentProactive mind-set with a willingness and interest to learn products, customers, and Industrial markets Desirable: Experience using a CRM system and ERP order processingInterest in developing a sales career with a progression route into Technical SalesComfortable speaking to customers and prospects by phoneBasic commercial awareness and curiosity about customer needs, pricing, and value What We Offer: A clear development and progression pathwayA supportive and dynamic team environmentWork with a reputable brand known for high-quality products and services Ready to make an impact? Millers Oils is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please click the APPLY button to submit your CV and Cover Letter. Candidates With the Relevant Experience or Job Titles Of; Sales Operations Assistant, Sales Operations Executive, Sales Support Executive, Customer Service Support, Customer Service Coordinator, Industrial Sales Operations Coordinator, Sales Administrator, Lead Generation Executive may also be considered for this role.
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