Average Operations Analyst salary in London

Senior Analyst, OperationsPurpose of the role: This is a National role, reporting into the firm's National Senior Manager of Technology Support. The individual will form part of a team of ten supporting 1800+ users Nationwide, ensuring that the business operations run smoothly and escalated Client queries are handled efficiently and effectively.The role is London based and includes some travel to the firm's regional sites for Helpdesk support, administration and project work.The standard working hours for the business are , the Helpdesk team's working hours are to ensure we provide cover for those people that start earlier and finish later; we have a shift rota in place where you will work alternate weeks of two shifts – and .For the first three months of your probation period you will be expected to work Mon-Fri in the London office.Once you have authorisation from your Line Manager to work from home after the three month probation meeting, you will be able to WFH on a rotational basis.In addition, there will be a requirement for weekend work and/or overtime.There is also a schedule of weekend support cover on a rotational basis (Saturday & Sunday between the hours of 9am-6pm).Key responsibilities include, but are not limited to:The Senior IT Analyst position plays a pivotal role in delivering exceptional support through the Technology Helpdesk. This role requires advanced expertise in diagnosing and resolving complex IT issues, providing strategic guidance on technology solutions, and contributing to national technology initiatives.Act as a primary point of contact for complex IT issues, providing advanced troubleshooting and resolution.Gather and document stakeholder requirements in Freshservice to ensure accurate communication with technical teams.Diagnose and resolve technical problems using advanced tools and techniques; escalate when necessary.Advise stakeholders on tailored IT solutions and recommend cost-effective approaches.Manage installation and configuration of hardware and software, including laptops, mobiles, printers, and peripherals.Setup and oversee user account setup for new starters and ensure smooth onboarding; process leavers efficiently.Plan and execute maintenance upgrades and software deployments, ensuring compliance with company standards.Maintain accurate records of support calls and prioritise based on impact and urgency in Freshservice.Stay current with emerging technologies and best practices; participate in training and national technology projects.Apply strong analytical and creative thinking to identify, troubleshoot, and resolve technical issues, ensuring minimal disruption to operations.Lead and mentor junior analysts, fostering a collaborative and growth-oriented team culture while supporting individual development.Work closely with colleagues across departments to drive shared outcomes and maintain alignment with organisational goals.Apply knowledge of information security principles and best practices to ensure the protection of data and systems.Demonstrate a proactive, organised, and delivery-focused approach to managing tasks and projects, ensuring timely and high-quality outcomes.Design and implement automation solutions to streamline processes and extract meaningful insights that inform business decisions.Maintain high standards of accuracy and precision in all work, particularly in data analysis, reporting, and documentation.Confidently engage with senior stakeholders, presenting updates, insights, and recommendations that align with strategic priorities.Continuously assess and improve existing processes to enhance efficiency, effectiveness, and user experience.Monitor system performance, proactively identify issues, and ensure timely communication and resolution to maintain operational continuity.Create and maintain clear, up-to-date documentation to support knowledge sharing, compliance, and onboarding.Technical skills, experience & knowledge:Proven experience as a Senior IT Analyst or similar role (3-5 years experience)In-depth knowledge of hardware and softwareUp-to-date knowledge of IT and software trendsStrong customer service ethosExcellent communication skillsThe ability to quickly establish good working relationships with clientsThe ability to work to deadlines and under pressureProblem solving attitudeAnalytical mindsetRequired Skills & Qualifications:Works effectively across teams, mentors junior colleagues, and supports team developmentArticulates complex concepts clearly and persuasively to technical and non-technical audiencesEngaging personality and strong communication skillsArticulate with an excellent telephone mannerLateral thinker, team player, self-starter, and friendlyDeep understanding of systems, tools, processes and contributes to process improvementsStrong working knowledge of Windows 11Strong knowledge of Microsoft O365Ability to automate workflows and optimise processes using tools like PowerShellProficiency in managing enterprise IT environments, including Windows OS, Exchange, BitLocker, and Microsoft IntuneFamiliarity with Freshservice ticketing system and incident management workflowsIdeal requirements:Experience with Microsoft Teams, Office 365, Intune, video conferencing, and FreshserviceCompTIA+ certificationDegree educatedCrowe UK is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service. Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit.

Role: Our client is looking for an immediate, temporary, Finance Analyst to assist them for 3 months. You will be responsible for the following duties: Prepare and maintain short- and medium-term cash flow forecasts, including weekly and 13-week projections.Analyse large and complex data sets to support commercial and operational decision-making.Compile and present reports using historical financial data, highlighting trends, risks, and opportunities.Build and maintain three-statement financial models (P&L, balance sheet, and cash flow).Review and analyse royalty income and payments, ensuring accuracy and compliance with contractual terms.Support treasury activities, including monitoring working capital and assessing liquidity requirements.Collaborate closely with the accounting team to align forecasts with financial close, accruals, and reconciliations.Assess operating cash requirements, including forecasting expected cash inflows and planning outgoing payments.Review and interpret weekly actual results to update forecasts and provide variance analysis against plan.Identify opportunities for process improvement, challenging existing ways of working and contributing to enhanced efficiency.Deliver weekly and monthly forecasting updates to finance leadership and key business stakeholders.Use advanced Excel skills to manipulate large data sets, automate reporting, and improve model accuracy.System - NetSuite Profile: The successful, temporary Finance Analyst will have experience with large date sets, cash flow and three-statement models. You must be immediate or 1 weeks notice to be considered for this role. Client: Our client are a leading Entertainment Company based in London. You will have the opportunity to work in a fast paced, dynamic environment. Salary & Benefits: This temporary Finance Analyst role will be paying circa £300-£350 per day via an umbrella company, dependant on experience. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.

Robert Half Financial Services has partnered with an investment management firm to hire an Investment Operations Analyst, based in the City of London. The Investment Operations Analyst will play a pivotal role in delivering fund launches, modifications, and transitions. They will oversee end-to-end execution, governance, and process optimisation to ensure projects are delivered on time, within budget, and to the highest operational standards. The Person The successful Investment Operations Analyst will have at least 5 years of experience within a similar role. Transistors experience is absolutely essential and experience of fund launches would be highly desirable. Ideally, the Investment Operations Analyst will come from investment management but candidates from investment banking may also be considered. The Company My client is a small investment management firm with over £30billion in assets under management. They are based in the City of London and operate on a hybrid working policy. Salary & Benefit The successful Investment Operations Analyst will receive a salary of up to £80,000, highly dependent on experience, plus very competative benefits. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.