Operations Support Administrator
Operations Support AdministratorLocation: Hybrid/London EC2R 7AF, with up to 3 days working from home after an initial period of training.Salary: £25,250 per annum, DOE Contract: Permanent, full time. 35 hours per week, Monday to FridaySAUL Trustee Company is a great place to work, whether you’re a pensions specialist, an excellent administrator, an HR professional or an IT whizz, we might be the next step in your career!We’re the Trustee and administrator of a multi-employer hybrid pension scheme, and a Master Trust, looking after the pensions of more than 80,000 members.We’re a friendly team of around 70 people who work part of the week from home and at least two days each week in our central London office.SAUL Trustee Company (STC) is ranked the 23rd Best Company to work for in the UK in 2025 and we have a one-star accreditation as an outstanding place to work.At STC, we are responsible for:Collecting the money members and employers pay into SAULManaging where that money is invested, andMaking sure we pay the right pension to the right person at the right time.About the roleThe role is part of the Online Services team and manages the benefits and records of SAUL members daily.The role deals with incoming and outgoing correspondence and interacts with SAUL members and employers directly on the telephone and online.You will be responsible for completing the monthly processes in an accurate and timely manner including:Loading and validating data provided by SAUL employersEnsuring any reconciliation reports are dealt with within targets, liaising with employers to resolve any issuesInvestigating contribution and salary mismatch queries for scheme leaversProcessing data in respect of new joiners to the Scheme, andProviding support to employers and members by phone and email.You will also be responsible for: Performing a variety of clerical functions including data entry, filing, faxing, scanning and photocopying of documents.Ensuring that all necessary transactions are well documented and securely and properly saved to the members’ files on the system, in the correct manner.Proactively administering benefits in accordance with the Scheme Rules and seeking guidance where needed.Supporting employers and members with information and helping them access online services by covering web chats and telephone calls at times between 9am to 5pm.Continuing personal self-development to meet the requirements of the role and keeping up to date with pension industry legislation and asking for assistance as required.Assisting with system testing including bulk data interfaces, calculation, letter and process testing.To be considered for this role you will need to demonstrateEducation to secondary level including a minimum of grade C in Maths and English GCSE or equivalent qualification or equivalent experienceExperience of working with Microsoft products, particularly Outlook, SharePoint, and ExcelAccuracy and ability to follow instructionsAt least one year’s administration experienceExcellent organisation skillsGood written and oral communication skillsCustomer service skills and mindset, and Attention to detail.Other desirable knowledge/experienceAdvanced data analysis and calculations in spreadsheetsAt least two years’ office experienceTo know what we offer in more detail check our website!Please download the job description for further details about the role.If you would like to submit your CV for this role, please click on “APPLY” today!
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