Average Operations Administrator salary in London

Operations Support AdministratorLocation: Hybrid/London EC2R 7AF, with up to 3 days working from home after an initial period of training.Salary: £25,250 per annum, DOE Contract: Permanent, full time. 35 hours per week, Monday to FridaySAUL Trustee Company is a great place to work, whether you’re a pensions specialist, an excellent administrator, an HR professional or an IT whizz, we might be the next step in your career!We’re the Trustee and administrator of a multi-employer hybrid pension scheme, and a Master Trust, looking after the pensions of more than 80,000 members.We’re a friendly team of around 70 people who work part of the week from home and at least two days each week in our central London office.SAUL Trustee Company (STC) is ranked the 23rd Best Company to work for in the UK in 2025 and we have a one-star accreditation as an outstanding place to work.At STC, we are responsible for:Collecting the money members and employers pay into SAULManaging where that money is invested, andMaking sure we pay the right pension to the right person at the right time.About the roleThe role is part of the Online Services team and manages the benefits and records of SAUL members daily.The role deals with incoming and outgoing correspondence and interacts with SAUL members and employers directly on the telephone and online.You will be responsible for completing the monthly processes in an accurate and timely manner including:Loading and validating data provided by SAUL employersEnsuring any reconciliation reports are dealt with within targets, liaising with employers to resolve any issuesInvestigating contribution and salary mismatch queries for scheme leaversProcessing data in respect of new joiners to the Scheme, andProviding support to employers and members by phone and email.You will also be responsible for: Performing a variety of clerical functions including data entry, filing, faxing, scanning and photocopying of documents.Ensuring that all necessary transactions are well documented and securely and properly saved to the members’ files on the system, in the correct manner.Proactively administering benefits in accordance with the Scheme Rules and seeking guidance where needed.Supporting employers and members with information and helping them access online services by covering web chats and telephone calls at times between 9am to 5pm.Continuing personal self-development to meet the requirements of the role and keeping up to date with pension industry legislation and asking for assistance as required.Assisting with system testing including bulk data interfaces, calculation, letter and process testing.To be considered for this role you will need to demonstrateEducation to secondary level including a minimum of grade C in Maths and English GCSE or equivalent qualification or equivalent experienceExperience of working with Microsoft products, particularly Outlook, SharePoint, and ExcelAccuracy and ability to follow instructionsAt least one year’s administration experienceExcellent organisation skillsGood written and oral communication skillsCustomer service skills and mindset, and Attention to detail.Other desirable knowledge/experienceAdvanced data analysis and calculations in spreadsheetsAt least two years’ office experienceTo know what we offer in more detail check our website!Please download the job description for further details about the role.If you would like to submit your CV for this role, please click on “APPLY” today!

Administrator, OperationsPurpose of the role: This is a National role, reporting into the firm's National Senior Manager of Technology. The individual forms part of a team of fourteen people, supporting 1800+ users Nationwide. The role is London based and will entail some travel to the firm's regional sites for helpdesk, administration and project work.The standard working hours for the business are , the Operation team's working hours are to ensure we provide cover for those people that start earlier and finish later.For the first three months of your probation period you will be expected to work Mon-Fri in the London office.Once you have authorisation from your Line Manager to work from home after the three month probation meeting, you will be able to WFH on a rotational basis.In addition, there will be a requirement for weekend work and/or overtime.Responsibilities - Key responsibilities include, but are not limited to:Build and Maintain Relationships with senior stakeholders, leaders, and colleagues within the firm. This involves regular communication, understanding their needs, and providing timely support.Engage with stakeholders to understand their requirements and expectations, ensuring that their needs are met and any issues are promptly addressed.Work collaboratively with various departments and teams to ensure smooth operations and effective problem-solving.Communicate in a professional and polite manner, both verbally and in writing. This includes drafting emails, reports, and other documents with clarity and precision.Demonstrate an empathetic and understanding nature when interacting with team members and clients. This helps in building trust and fostering a supportive work environment.Maintain a confident, 'can do' attitude to motivate and inspire others. Approach challenges with a solution-oriented mindset.Identify opportunities for improvement in processes and performance and implement changes to enhance efficiency and effectiveness.Demonstrate excellent organisational skills by managing multiple tasks and priorities effectively. This includes planning, scheduling, and coordinating activities.Liaising with external Suppliers for Procurement. Ensure that all queries are addressed promptly and accurately, orders are raised and successfully received.Liaise with IT contacts and suppliers to ensure smooth operations and timely resolution of issues. Keep stakeholders informed of progress and updates.Ticket Management:Manage raising tickets related to HR processes such as new starters, leavers, changes in employment, and personal details.Raise all queries (including hardware-related requests and service requests) in Freshservice ticketing system to track and manage them efficiently. Ensure that tickets are updated with relevant information and resolved promptly.Documentation: Ensure that all documentation is in Freshservice for easy reference and tracking.Inventory & Hardware Management:Maintain our asset management system for laptops and mobiles allocated to users in all offices. Keep track of equipment assignments and ensure accurate records.Assign and ship equipment to new starters ahead of their start date. Ensure that they have the necessary tools to begin their work.Ensure all equipment from leavers is returned before they leave the organisation.Arrange for the renewal of laptops and mobiles as per the firm's policy (every 4 years for laptops and 3 years for mobiles).Manage all redundant equipment across all sites. Organise the collection of redundant equipment by liaising with IT contacts and coordinating with the Computer Aid charity.Manage stock orders and levels for IT equipment, mobile phones, and laptops. Ensure that there is sufficient stock to meet the firm's needs.Organise couriers and deliveries, and liaise with the Facilities team for efficient handling of equipment.Purchase Ordering:Manage the purchase order system by liaising with suppliers and obtaining quotes for orders. Ensure that all purchase orders are processed accurately.Conduct monthly checks to ensure that all costs are accounted for, and we are getting the best price for any equipment ordered via our Suppliers.Order and manage stock for laptops, mobiles and other IT equipment. Ensure that the firm has the necessary resources to operate smoothly.Software Licensing:Maintain records of purchased software and contracts and ensure that licenses are renewed before they expire. Keep track of license usage and compliance.Coordinate with suppliers and IT contacts to renew software licenses in a timely manner. Ensure that the firm remains compliant with licensing agreements.Technical skills, experience & knowledge:Experience working in an IT/Technology department or experience within IT AdministrationWorks effectively across teams and departments to achieve shared goalsInterprets data, identifies patterns, and makes informed decisions.Explains technical concepts clearly to non-technical audiencesDemonstrated ability to learn quickly and adapt in a professional setting.Very organisedRequired Skills & Qualifications:Strong working knowledge of Windows 11Strong Knowledge of Microsoft O365Engaging personality and strong communication skillsArticulate with an excellent telephone mannerLateral thinker, team player, self-starter, and friendlyIdeal requirements:Experience with Microsoft Teams, Office 365, Active Directory, FreshserviceDegree educatedCrowe UK is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service. Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit.

A thriving company are currently looking for an Administrator/Scheduler. The Administrator/Scheduler role involves managing the scheduling and dispatch of engineers required to complete repairs/commissioning, ensuring that client requests are fulfilled effectively.Salary: £30,000Office basedParking availableAdministrator/Scheduler duties:Managing the scheduling and dispatch of staff to complete worksOptimising the allocation of engineers, taking into account their skills, availability, and locationMonitoring and managing Engineers in real-time, responding to changes in schedules, customer requests, and unexpected issuesProviding excellent customer service, communicating effectively with customers, engineers and internal stakeholdersIdentifying and resolving issues that may impact operations, such as scheduling conflicts or unexpected delaysGenerating reports and analysing data to identify trends and opportunities for improvementWorking closely with engineers, customer service representatives, and other stakeholders across the business to ensure seamless communication and coordinationAdministrator/Scheduler required skills/competencies:Previous experience in a similar role desirableStrong communication skills and excellent attention to detailProficiency in MS Office including Word and ExcelApply today!