Average Operations Administrator salary in City of London

Administrator, OperationsPurpose of the role: This is a National role, reporting into the firm's National Senior Manager of Technology. The individual forms part of a team of fourteen people, supporting 1800+ users Nationwide. The role is London based and will entail some travel to the firm's regional sites for helpdesk, administration and project work.The standard working hours for the business are , the Operation team's working hours are to ensure we provide cover for those people that start earlier and finish later.For the first three months of your probation period you will be expected to work Mon-Fri in the London office.Once you have authorisation from your Line Manager to work from home after the three month probation meeting, you will be able to WFH on a rotational basis.In addition, there will be a requirement for weekend work and/or overtime.Responsibilities - Key responsibilities include, but are not limited to:Build and Maintain Relationships with senior stakeholders, leaders, and colleagues within the firm. This involves regular communication, understanding their needs, and providing timely support.Engage with stakeholders to understand their requirements and expectations, ensuring that their needs are met and any issues are promptly addressed.Work collaboratively with various departments and teams to ensure smooth operations and effective problem-solving.Communicate in a professional and polite manner, both verbally and in writing. This includes drafting emails, reports, and other documents with clarity and precision.Demonstrate an empathetic and understanding nature when interacting with team members and clients. This helps in building trust and fostering a supportive work environment.Maintain a confident, 'can do' attitude to motivate and inspire others. Approach challenges with a solution-oriented mindset.Identify opportunities for improvement in processes and performance and implement changes to enhance efficiency and effectiveness.Demonstrate excellent organisational skills by managing multiple tasks and priorities effectively. This includes planning, scheduling, and coordinating activities.Liaising with external Suppliers for Procurement. Ensure that all queries are addressed promptly and accurately, orders are raised and successfully received.Liaise with IT contacts and suppliers to ensure smooth operations and timely resolution of issues. Keep stakeholders informed of progress and updates.Ticket Management:Manage raising tickets related to HR processes such as new starters, leavers, changes in employment, and personal details.Raise all queries (including hardware-related requests and service requests) in Freshservice ticketing system to track and manage them efficiently. Ensure that tickets are updated with relevant information and resolved promptly.Documentation: Ensure that all documentation is in Freshservice for easy reference and tracking.Inventory & Hardware Management:Maintain our asset management system for laptops and mobiles allocated to users in all offices. Keep track of equipment assignments and ensure accurate records.Assign and ship equipment to new starters ahead of their start date. Ensure that they have the necessary tools to begin their work.Ensure all equipment from leavers is returned before they leave the organisation.Arrange for the renewal of laptops and mobiles as per the firm's policy (every 4 years for laptops and 3 years for mobiles).Manage all redundant equipment across all sites. Organise the collection of redundant equipment by liaising with IT contacts and coordinating with the Computer Aid charity.Manage stock orders and levels for IT equipment, mobile phones, and laptops. Ensure that there is sufficient stock to meet the firm's needs.Organise couriers and deliveries, and liaise with the Facilities team for efficient handling of equipment.Purchase Ordering:Manage the purchase order system by liaising with suppliers and obtaining quotes for orders. Ensure that all purchase orders are processed accurately.Conduct monthly checks to ensure that all costs are accounted for, and we are getting the best price for any equipment ordered via our Suppliers.Order and manage stock for laptops, mobiles and other IT equipment. Ensure that the firm has the necessary resources to operate smoothly.Software Licensing:Maintain records of purchased software and contracts and ensure that licenses are renewed before they expire. Keep track of license usage and compliance.Coordinate with suppliers and IT contacts to renew software licenses in a timely manner. Ensure that the firm remains compliant with licensing agreements.Technical skills, experience & knowledge:Experience working in an IT/Technology department or experience within IT AdministrationWorks effectively across teams and departments to achieve shared goalsInterprets data, identifies patterns, and makes informed decisions.Explains technical concepts clearly to non-technical audiencesDemonstrated ability to learn quickly and adapt in a professional setting.Very organisedRequired Skills & Qualifications:Strong working knowledge of Windows 11Strong Knowledge of Microsoft O365Engaging personality and strong communication skillsArticulate with an excellent telephone mannerLateral thinker, team player, self-starter, and friendlyIdeal requirements:Experience with Microsoft Teams, Office 365, Active Directory, FreshserviceDegree educatedCrowe UK is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service. Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit.

Operations CoordinatorReporting to the Operations Manager, the Operations Co-Ordinator will be responsible for overseeing and ensuring the effective delivery of operational services for their assigned MGA. This role focuses on performance, quality, and continuous improvement, ensuring both internal and external stakeholders receive exceptional service. Duties:Act as the Operations subject matter expert for your allocated MGA, providing guidance, insight, and hands-on support across day-to-day operations.Serve as a key liaison between the MGA and third-party service providers, ensuring smooth delivery of administrative and operational services.Collaborate closely with the outsourced services team to identify suitable activities for offshoring, ensuring alignment with business priorities and efficiency goals.Deliver training, guidance, and process knowledge to the outsourced services team, supporting consistent service quality and understanding of operational standards.Review and maintain up-to-date process documentation to support accurate delivery by the outsourced team and internal stakeholders.Act as the primary point of contact for the outsourced services team, addressing operational queries and providing timely support or escalation as needed.Oversee agency management activities, including agency application processes, TOBA completion, and ongoing due diligence maintenance.Own and perform credit control and reconciliation activities, including cash allocations and issuing statements of account.Manage task workflows to ensure alignment with service level agreements and deliverables.Support compliance efforts, conducting regulatory checks (e.g., sanctions screening, third-party due diligence) and upholding internal controls.Contribute to onboarding new MGAs and defining service scopes.Assist with continuous process improvements and participate in the development of new operational services and systems.Attend regular Service Review Meetings and MGA service/performance meetings to discuss performance, resolve issues, and drive continuous improvement.Technical skills:Experience with policy administration systems (PAS)Familiarity with underwriting, claims, and renewal workflowsProficiency in Microsoft Excel (including pivot tables, VLOOKUP, and basic formulas) for reconciliation, reporting, and analysis.Comfortable with data entry, validation, and reconciliation to ensure operational accuracy.Experience in account reconciliation, cash allocation, and issuing statements.Knowledge of sanctions screening and third-party due diligence Experience required:5 years of progressive experience in insurance industry (Insurance Company or MGA) preferredClient facing experience is necessaryCII qualifications desired but not necessaryExcellent communication and collaboration skills required, to effectively work with a variety of business partnersAbility to work dynamically between key stakeholder teamsSelf-motivated and innovative with the ability to organize and manage own work, and effectively work in collaboration with others Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.A copy of our D&I policy can be made available upon request.

Graduate Administrator £28,000 + Benefits | 4 Days Office / 1 Day WFHAre you a bright, organised graduate looking to work in a professional services environment where your work truly makes an impact?We’re working with a highly respected boutique intellectual property (IP) firm that advises global companies on commercial licensing and high-value IP portfolios. Known for their expertise and collaborative culture, they are now looking for a capable Graduate Administrator to join their small, high-performing team.This is a fantastic opportunity to gain exposure to the world of intellectual property and commercial strategy while building strong administrative and research skills in a supportive, professional setting.The RoleAs Graduate Administrator, you’ll play a vital part in keeping the business running smoothly. You’ll work closely with the team to provide high-quality administrative, operational, and research support, enabling them to focus on complex commercial and IP matters.Your responsibilities will include:Maintaining internal databases, trackers, and contact records with exceptional accuracyConducting research into companies, markets, and products to support commercial and licensing activityOrganising information into clear written summaries, tables, and PowerPoint presentationsSupporting document management, correspondence, filing, and general office administrationProviding wider operational and logistical support across the firm as requiredThis role is ideal for a self-starter who is switched-on, dependable and enjoys being organised. You’ll be someone who thrives on responsibility and likes being the person others can rely on.The firm is looking for:Strong organisational and time-management skills with excellent attention to detailClear and professional written and verbal communication skillsConfidence using Microsoft Word, Excel, and PowerPointA discreet and professional approach to handling confidential informationWhat’s on OfferStarting salary of £28,000 plus benefitsPredominantly office-based (4 days in the office, 1 day working from home)If you’re looking for a role where you can develop professionally, contribute meaningfully, and gain valuable experience in a niche and respected sector, we’d love to hear from you.