My clients are looking for a Food & Beverage Manager to join our team at Canary Wharf in LondonThe role.Are you a natural leader? Calm under pressure, with next-level organizational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences?As the Food and Beverage team leader, overseeing the F&B team and reporting to the General Manager, you’ll make sure guests feel genuinely remarkable – from the moment they book to the moment they leave our F&B spaces.IN THIS ROLE, YOU WILL BE RESPONSIBLE FOR THE FOLLOWING:Service DeliveryTake responsibility for understanding and meeting and exceeding your quality objectives and KPIs.Be an SME in your required area and look to help create a knowledge culture in F&B.Make sure you are thoroughly familiar with relevant company policies, SOPs, processes and operations, products, brands, promotions, and services.When needed, take escalations and support the team; be responsible for answering telephone calls, emails, and professionally resolving any issues, in keeping with each brand's approach.Follow Company policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied.Log and manage complaints in line with the Hotel complaints procedure; where possible, provide solutions and alternatives within timeframes and follow upLiaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLAsOperational Excellence & Guest ExperienceEnsure seamless daily operations, balancing efficiency with high service standards.Lead and mentor the F&B Head Host and Head Chef, promoting a strong service culture to uphold the brand's reputation.• Oversee guest satisfaction—seek feedback and implement satisfaction systems to continuously improve service delivery.• Implement relevant cost control measures while maintaining a premium guest experience.TeamworkUnderstand and embody the Hotel valuesConstructively challenge, question, seek to improveContribute to a strong community spiritBe objective, fair, ethical, and consistentFinancial F&B AccountabilityFull responsibility for the P&L for F&B, ensuring financial targets are met or exceeded. ·Drive cost efficiency across all departments while maintaining quality and service standards.Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities.Ensure compliance with all financial, legal, and regulatory requirements. People Leadership & Performance ManagementInspire, coach, and develop a high-performing team.Champion a culture of accountability, empowerment, and continuous improvement.Foster a culture of engagement, retention, and professional developmentIN THIS ROLE, YOU WILL NEED THE FOLLOWING;Experience Education: ·A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable. Experience:Relevant experience in food and beverage management, with a minimum of 2 years in a similar role.Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time.An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired.Experience with financial management and budget controls helps manage costs and ensure profitability.A track record of providing exceptional customer service and building positive guest experiences.Experience leading and managing teams, including training, development, and performance managementSkills:The ability to motivate and supervise staff, delegate tasks, and make effective decisions. · Leading service and your team from the front.Excellent people management skills, with a proven track record of developing teams.Advanced knowledge of food and beverage systems and service delivery.Strong analytical, decision-making, and problem-solving abilities.Ability to drive operational efficiency while maintaining high guest satisfaction levels.Strong communication and negotiation skills.Proficiency in hospitality POS technology systems, inventory management, stock ordering, and reporting software.
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