Front Desk / Front of House Hotel ReceptionistA great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills.If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception AdministratorCandidates will need to be available on a Full-Time, Permanent basis.SALARY: CompetitiveLOCATION: Central London (Zone 1)JOB TYPE: Full-Time, Permanent WORKING HOURS: up to48 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotationJOB OVERVIEWWe have a fantastic new job opportunity for a Full-Time Front Desk / Front of House Hotel Receptionist to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations.As a Front Desk / Front of House Hotel Receptionist you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service.Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well-organised and professional front office environment.APPLY TODAYReady to make your next career move? Apply Today for our Recruitment Team to review.DUTIESYour duties and responsibilities as the Front Desk / Front of House Hotel Receptionist include:Guest Welcome and Check-In: Greet guests, register arrivals, assign rooms and explain hotel facilitiesCustomer Service Support: Respond to guest enquiries in a polite, efficient and professional mannerFront Desk Administration: Maintain accurate guest records, update PMS systems and manage documentation securelyTelephone Handling: Answer internal and external calls promptly and manage switchboard operationsReservations Management: Process bookings via telephone, email and in person, ensuring accuracyBilling and Payments: Post charges, process payments and ensure all financial transactions are correctEnd of Day Reporting: Prepare and submit daily reports and escalate any discrepanciesGuest Communication: Relay messages and coordinate with departments to meet guest needsUpselling and Promotions: Promote hotel services and maximise occupancy and revenue opportunitiesCompliance and Safety: Follow procedures for health and safety, emergency response and data protectionCANDIDATE REQUIREMENTSPrevious experience in a receptionist, front of house or customer service roleStrong communication skills with a professional and friendly mannerExcellent organisation skills and ability to multitask in a busy environmentExperience with administrative tasks such as data entry, record keeping and correspondenceAbility to use hotel systems, PMS systems or similar CRM/database systemsConfident handling telephone enquiries and switchboard operationsHigh level of attention to detail when managing bookings and financial transactionsAbility to work flexible shifts including weekends and eveningsA proactive approach with a focus on delivering excellent customer serviceKnowledge of local attractions and transport routes is advantageousHOW TO APPLYTo be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-P14645Full Time, Permanent Customer Service / Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.AWD-IN-SPJ
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