Major & Complex Loss Adjuster (Property)Location: Reading, Birmingham/Midlands, and London/Greater LondonOverview:We are working with a leading global loss adjusting practice with a strong reputation for handling large, complex and technically demanding property losses across the UK, to appoint a Major & Complex Loss Adjuster into their specialist team.This is a senior field-based role focused on the end-to-end management of high-value and complex commercial and domestic property losses, typically ranging from £250,000 through to multi million pound claims. You will be involved in some of the most challenging and high-profile losses in the market, including industrial fires, large-scale commercial property damage, catastrophic escape of water events, storm and flood losses, construction-related collapse, and complex business interruption (BI) claims.The role sits within a highly experienced MCL function, working alongside chartered adjusters, forensic accountants, engineers, and specialist consultants, with responsibility for driving technical strategy, quantum assessment, and insurer reporting on complex, often multi-party claims.Role Responsibilities:Manage a portfolio of major and complex property losses from first notification through to final settlementLead investigations into cause, origin, and extent of damage, often involving multi-disciplinary expert inputOversee large-scale site inspections, including commercial premises, industrial facilities, residential blocks, and specialist risksAnalyse and interpret complex policy wordings, endorsements, and coverage issues, including aggregation and subrogation considerationsPrepare detailed technical reports, reserving recommendations, and insurer updates on high-value exposuresManage and coordinate a network of specialists including forensic accountants, structural engineers, fire investigators, building surveyors, and environmental consultantsDrive quantum evaluation, scope validation, and reinstatement strategy across significant property lossesLead negotiations with insureds, brokers, loss funders, and corporate stakeholders to achieve commercially sound settlementsProvide input into business interruption calculations, mitigation strategies, and claims projectionsSupport litigation, arbitration, or mediation processes where required, working closely with legal representativesEnsure full compliance with regulatory requirements, market protocols, and insurer service standardsExperience Required:Circa 5+ years’ experience in loss adjusting or complex property claims handlingStrong background in commercial property and/or major domestic losses essentialProven experience handling high-value claims (£250k+ up to multi million) and technically complex perils (fire, flood, subsidence, collapse, BI exposure)Confident operating in multi-party, high-pressure claims environments with senior stakeholdersStrong technical understanding of policy interpretation, coverage analysis, and quantum assessmentExperience working with or alongside forensic accountants and technical experts highly desirableDip CILA or equivalent professional qualification preferred (or working towards chartered status)Excellent negotiation, communication, and report writing skillsFull UK driving licence requiredWhat’s on Offer:Opportunity to work within a market-leading Major & Complex Loss division handling high-profile and technically challenging claimsExposure to large commercial, industrial, and catastrophic loss events across multiple sectorsCollaboration with highly experienced chartered adjusters, technical specialists, and forensic teamsStrong technical infrastructure and support from industry-leading experts in quantum, causation, and BI analysisClear progression pathways into Senior MCL, Technical Specialist, or Leadership roles within the adjusting functionHybrid working model with significant autonomy over field-based investigationsA high-performance environment known for its technical excellence, market reputation, and complex claims capability
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