Average Laboratory Manager salary in Lytham St. Annes

Overview Store Manager At Costa Coffee by Sim Trava, we want to inspire the world to love great coffee, just as much as our partner, Costa Coffee.   Sim Trava is a family run business on the hunt for hardworking, ambitious, happy, and loyal people to join our team, if that sounds like you, you’re probably just what we’re looking for.  We want to recruit people that are proud to work for us, because a happy team equals happy customers. We know that our people are the most important part of our business, so we strive to create a working environment.  A bit about the role  At Sim Trava we treat our managers as business owners, this is your business.  That means the stock, standards, team, labour, and customers It’s all yours to own and grow. So go ahead and make it your own. 

Are you an experienced operational leader with a strong track record of running large-scale complaints operations and delivering consistently high standards in regulated environments? Do you thrive in complex, high-volume settings where strong leadership, grip on operations, and effective complaints handling are critical to success? We have an exciting opportunity for a Complaints Operations Manager to join our NS&I Complaints function on a 12-month fixed-term contract. This is a senior, operationally-focused leadership role where you will take full accountability for the day-to-day running of a large complaints operation, leading around 35 colleagues through three Team Managers across Lytham and Durham. This role is ideal for someone who brings deep, hands-on experience of managing complaints at scale, understands the operational pressures of regulated complaints handling, and can lead teams to deliver timely, high-quality outcomes while meeting regulatory and client expectations. You will be based primarily in Lytham, with regular travel to Durham, working three days per week on site across both locations. Strong presence, visible leadership and close engagement with your teams will be key to success.What you will be doing Owning the operational performance of a large, high-volume complaints function, ensuring effective end-to-end delivery of complaint handling.Leading, coaching and developing Team Managers and their teams, creating a strong, engaged and high-performing operational culture.Managing day-to-day service delivery, ensuring SLA performance, quality standards, regulatory requirements and customer outcomes are consistently met.Providing clear operational oversight, identifying capacity pressures, risks and performance issues, and taking decisive action to resolve them.Acting as the senior operational escalation point for complex, high-risk and high-profile complaints, providing expert guidance and assurance.Working closely with clients, stakeholders and internal partners to ensure the complaints operation meets contractual and regulatory expectations.Driving continuous improvement across complaints handling processes, workflows and operational controls to improve efficiency, quality and customer experience.Producing and presenting clear operational MI, analysing trends, root causes and risks, and implementing preventative actions. What you’ll bring Significant experience leading large-scale complaints operations, ideally within financial services or another highly regulated environment.Proven experience managing large teams through Team Managers, with strong operational grip and people leadership capability.A deep understanding of complaints handling frameworks, regulatory requirements, risk management and ombudsman processes.Strong operational decision-making skills, with the ability to balance customer outcomes, regulatory compliance and delivery performance.Excellent stakeholder management and communication skills, with confidence presenting operational performance at client and leadership forums.A practical, delivery-focused mindset with the ability to stabilise, improve and transform operational complaints performance. It would be great if you had ?Experience working with outsourced or multi-site complaints operations.Experience within a savings, investments or bonds environment. If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! Employment Type: Fixed Term Contract 12 month contractLocation: Lytham, with travel to Durham requiredSecurity Clearance Level: BPSSInternal Recruiter: ChloeSalary: Competitive - depending upon experience and development needsBenefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension Loved reading about this job and want to know more about us? Our Specialist Private Sector team are experienced in a range of different markets including Banking, Insurance, Retail, Travel, Transport and Utilities. We help our customers develop, deliver and operationalise their digital transformation strategies. We work in true partnership with our customer, gaining a deep understanding of their business and technology issues. Our capabilities and credentials across Private Sector markets enable the design, delivery and management of business transformation programmes. We help our clients respond to changing customer demands, keep ahead of the competition, and safeguard their systems from evolving business and technology risks

Work with usCome and join our team!Kitchen ManagerFairhaven LythamLytham St. Annes, Lancashire, United Kingdom, FY8 1AU£34,500 to £35,500PermanentPosted: Thursday, May 14, 2026GL1573817LytKMKitchen ManagerFairhaven LythamKitchen ManagerAbout UsStonegate Group is the UK's largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We're proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms-including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive..The OpportunityWe're looking for a skilled Kitchen Manager or Kitchen Team Leader who is ready to take the next step in their career. In this leadership role, you'll play a key part in shaping our kitchen operations, maintaining high standards, supporting and developing the kitchen team at Fairhaven Lytham.As Kitchen Manager you will …The ability to support, coach, and mentor your team at Fairhaven LythamA high standard of food knowledge and skillAn up-to-date COSHH, Food Safety, H&S, legal knowledgeSome of the things you'll be doing as a Kitchen ManagerHiring and onboarding of new team members in an inclusive and welcoming manner.Leading, guiding, and developing your kitchen team, ensuring they have access to ongoing training and growth opportunities.Maintaining high standards of kitchen hygiene and food safety, creating a safe and organised workspace for all.Managing the kitchen schedule to ensure efficient staffing while meeting labour targets.Conducting regular stock checks to ensure cost management and meet performance goals.Taking a proactive approach to increasing sales and driving growth by fostering strong relationships between kitchen and front-of-house teams.We're a small batch of handpicked locals - your home for British hospitality. Regardless of the occasion, we're here to serve great-tasting food and drink, with our guests at the heart of everything we do. Beside both Granny's Bay and Fairhaven Lake sits the Fairhaven, our charming traditional inn serves a variety of specially selected food and drinks. With our beautiful beer garden offering picturesque views over the water, The Fairhaven is the perfect spot to indulge in our range of craft and cask ales, premium lagers, wines, gins and cocktails. Our extensive food menu is brimming with classic, premium British dishes that we know our guests love, whether they're in the mood for a hearty Sunday roast, an indulgent dinner, lighter bites or something sweet. Plus, since we're dog-friendly, they can enjoy all we have to offer with their four-legged friends by their side - they could even treat them to a little something from our doggy menu!What makes Stonegate a great place to work?At Stonegate, we believe that when you feel your best, you do your best. That's why we're committed to supporting the health, happiness, and overall wellbeing of every team member. From mental health resources to lifestyle perks and flexible support, our benefits are designed to help you thrive, both in and out of work.Annual Bonus SchemeExclusive discounts on Dental InsuranceReward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed EstateAccess to your pay early via StreamThe Stonegate Xtra portal with access to a wide range of high street discounts and offersCorporate Discounted Rates at David Lloyd and PureGymMortgage advise via Charles CameronAdditional discounts for personal car leasingUp to £1000 "Refer A Friend" incentiveAdditional discount at Stonegate HotelsAward winning Learning & Development programmes to drive your careerIf you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Fairhaven Lytham directly.