Average Investigations Manager salary in the UK

Complaints Investigator Location: Remote (We can only consider candidates with the right to work in the UK at this time) Working Hours: Full Time (Monday - Friday 09:00 - 17:30) Salary: Up to £27,000 + 25 days holiday and a fantastic range of benefits which can be found HERE About Us At Kensington Mortgages, we've been leading the way in providing specialist mortgage solutions for over 25 years. We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers - It is what we call the `Kensington Difference. As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority. What You Will Be Doing Are you passionate about delivering exceptional customer service and resolve issues effectively.? We are seeking a dedicated and detail-orientated Complaints Investigator to join our Complaints Team. In this role you will play a crucial part in administering and completing all complaint activities, generating accurate and timely responses to complex complaints, and enhancing our customer outcomes. ***Please note, we can only consider your application if you've held a similar Complaints role within financial services*** Key Responsibilities: Take full ownership and resolve mortgage related complaints from customers, stakeholders and regulatory bodies to Fully Investigate and Resolve the complaintCreating and writing strong responses including written communication to customers,Review and analyse documentation, including mortgage files, correspondence and relevant policies to understand the nature of the complaintCommunicate effectively with customers to gather information, explain processes, and provide updates on complaint statusCollaborate with various departments to gather insights and develop comprehensive resolutionsAct as a Subject Matter Expert, offering guidance and support to the wider business and team whilst considering risk in all daily activitiesEnsure Strong Customer Communication by Handling redress calls, transactions, providing effective resolutions to challenging customer communicationsCompliance and Regulation - Complete all work in adherence to relevant policies, procedures and regulations, utilising sound judgement to resolve issues and identify trendsConduct Root Cause Analysis to identify the underlying issues behind complaints and ensuring measures are taken to prevent recurrence.Identify Trends in complaints and suggest improvements to processes, policies and training to enhance the customer experienceMaintain and ensure accurate records of all investigations with the Complaint Management System What You Bring: Financial Services Experience: A solid background in FS is essential, with a strong understanding of the complaints process and FCA regulationsCustomer-Centric Mindset: Proven experience in a fast-paced target-driven environment with a focus on delivering exceptional customer service.Communication Skills: Ability to interpret and respond clearly to verbal and written complex complaints. A strong letter writing skillset is requiredStrong Attention to Detail - Familiarity with customer administration policies and processes, including both simple and complex transactions.Organisation Skills - Strong organisational skills and the ability to manage multiple cases simultaneouslyTechnology - Proficiency in Microsoft Office applications and within a complaints Management systemDecision Making - Skilled at balancing customer needs with department goals to ensure a smooth and effective workflow. Why Join Kensington Mortgages At KMC our employees are the heart of our success. We strive to create a workplaces that promotes professional development and work-life balance. Our inclusive culture values diversity in all its forms, ensuring everyone feels respected and valued. As an equal opportunity employer, we embrace differences in gender, race, identity, ethnic origin, and sexual expression Ready to make a difference? If you're passionate about providing exceptional customer service and want to join a team that values your contributions we'd love to hear from you! Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers. Important Information Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks. To take advantage of "digital Right to work" checks you must hold a valid passport, alternatively you must be prepared to come into Maidenhead to show ID

Role: Investigations Coordinator Salary: £27,000 per annum Hours: 35 hours per week (plus matchdays – 5 inclusive, then time in the lieu accrual) Location: American Express Stadium, Brighton BN1 9BL Contract Type: Permanent Deadline Day: 21st April 2025 About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Help us uphold the highest standards of security at our club This role will work alongside the Deputy Head of Security to oversee the club sanctions process, ensuring evidence is accurately captured, gathered and reported. You will support on the side lines during investigations by setting appeal and sanction review meetings, producing letters, and liaising with stakeholders. On a matchday you will be at the centre of the operation in the control room, working with the team on live incidents, blocking accounts and logging/investigating issues as they arise. Do you have what it takes This role is ideal for someone who is detail-oriented with exceptional written communication skills. As an Investigations Coordinator, you will need to support on multiple cases at one time, so it is essential that you are organised with the ability to prioritise your workload. Accuracy is key in this role, as you will be responsible for maintaining precise and thorough records throughout the investigative process. Our values are essential to our success Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do: - Treat People Well - Exceed Expectations - Aim High. Never Give Up - Act with Integrity - Make it Special How we say thank you In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to: - Complimentary breakfast and lunch at both sites - 23 days holiday rising with length of service (pro rata for part time staff) - Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more! - Enhanced family policies - Access to a gym and padel court at our training ground - Priority access to match tickets and access to free WSL tickets for 2024/25 season - In-house training programme and CPD opportunities - Exclusive discounts and benefits from our partners and local businesses Our commitment to EDI We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please get in contact. Safeguarding is part of everything we do We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.

We are currently recruiting for a specialist collections, recovery and legal investigations company based in Abergavenny. They have been solving problems for the world’s most established financial institutions, law firms, and private organisations for almost 40 years. They are seeking a Graduate looking for a career within Debt investigation to join their team. The successful candidate will be responsible for investigating suspected cases of fraud involving company's commercial activities. This role involves identifying the whereabouts of individuals whilst gathering evidence and tracking the missing funds and/or equipment in question. You will be the type of person that thrives on getting the job done no matter what it takes. You will be confident on the phone and able to produce a concise written report on your findings. Key Responsibilities: Trace individuals and companies who need investigating.Utilize various investigative techniques to gather evidence and build strong cases.Analyse financial records, transaction data, social media and other relevant documents to identify discrepancies.Collect and preserve physical and digital evidence in a manner that is admissible in court.Prepare detailed reports on findings, including documentation of evidence and investigative steps taken.Work closely with internal departments, including legal, compliance, and finance, to coordinate investigative efforts.Collaborate with law enforcement agencies, regulatory bodies, and external auditors as needed.Present findings to senior management and recommend corrective actions and preventive measures. Key Experience: Experience in investigative field, preferably within a commercial or corporate environment.Proven track record of successfully resolving fraud cases.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills. Personal Attributes: High level of integrity and ethical standards.Detail-oriented with strong organizational skills.Ability to work independently and as part of a team.Resilient and able to handle high-pressure situations.