Average Internal Sales salary in the UK

Location: Grantham (Alma Park Industrial Estate)Package: Basic Salary up to £32,000 (dependant on experience) plus bonus/commission & other excellent PLC company benefits Sector: Packaging manufacturingHours: 40 hours per week, to be worked Monday–Friday, between 8am–5:00pm Protecting what matters, together At Macfarlane Packaging, we are dedicated to protecting what matters most - our people, our customers, our communities, and the environment. Our commitment to customer satisfaction, sustainability, and continual improvement creates a collaborative and supportive workplace where you can build a rewarding career. With over 75 years of history, we combine long-term stability with a strong growth mindset. Our fast-paced, results-driven environment will challenge and stretch you, while providing genuine opportunities for personal and professional development. Every colleague plays a part in our success, creating a real sense of ownership and achievement. We offer competitive pay, personalised incentives, and flexible benefits, alongside a culture that supports work-life balance. If you bring energy, teamwork, and a customer-first mindset, you will thrive here.The Internal Sales Coordinator Role As an Internal Sales Coordinator within our design & manufacturing operation, you will play a central role in connecting our customers with our production, procurement, and logistics teams. This is a fast-paced, office-based position where you will manage customer enquiries, process orders, and support sales activity across a portfolio of accounts. You will work closely with both internal teams and external sales colleagues to ensure customer requirements are met, opportunities are maximised, and service levels remain consistently high. Alongside managing inbound activity, you will also take a proactive approach to outbound engagement - identifying opportunities to grow customer spend, introduce new solutions, and support new business development.Key ResponsibilitiesManage and develop a portfolio of existing customer accounts, ensuring strong relationships and ongoing growthHandle inbound customer enquiries, providing advice, quotations, and tailored packaging solutionsProcess sales orders accurately and efficiently, ensuring customer delivery expectations are metProactively identify opportunities to upsell and cross-sell products across the portfolioUndertake outbound calls and follow-ups to generate new business opportunities and develop existing accountsSupport external sales colleagues with account management and customer engagement activitiesUse CRM systems (Microsoft Dynamics) to track enquiries, quotations, and sales activityLiaise closely with production, procurement, and logistics teams to ensure smooth order fulfilmentMaintain high standards of customer service, resolving queries and issues promptly What You Will Bring Essential: Experience in an internal sales, sales support, or customer service role within a fast-paced environmentStrong communication skills with a confident and professional telephone mannerProven ability to build relationships and engage customers effectivelyGood administrative and organisational skills with strong attention to detailCommercial awareness with a proactive and target-driven mindsetIT proficiency, including Microsoft Office and CRM systemsAbility to manage multiple priorities and work effectively under pressure Desirable: Please note, this position is wholly office based and due to the location of our Grantham site, own transport is preferred.Experience within a manufacturing, production, or industrial environmentExposure to outbound sales or proactive account developmentFamiliarity with Microsoft Dynamics or similar CRM systemsUnderstanding of packaging products or bespoke manufacturing solutions What You Will Get We provide a competitive salary alongside a range of rewarding bonus and incentive schemes. Our flexible benefits package includes: 23 days annual leave (rising with service) plus bank holidaysContributory pension schemeFree parking at most locationsEmployee assistance programmeOngoing training, development, and progression opportunitiesEmployee discounts across major retailers and leisure brandsHealthcare and dental options (role dependent)Enhanced family-friendly policiesLong service awardsCharitable giving initiativesEye care support for DSE usersEE mobile discount scheme Your Future With Us At Macfarlane Packaging, we actively support career development and internal progression. This role offers a clear pathway into more senior internal sales, field sales, or specialist commercial roles. Through a combination of structured training, mentoring, and access to external development programmes, you will be supported to grow your skills and progress your career within a successful and expanding business.How to Apply/Next Steps We are working quickly to identify the best candidates and aim to hold interviews as soon as possible. Please click ‘apply’ to submit your up-to-date CV. All applications will be acknowledged. If you have not heard from us within 2-3 weeks, please assume your application has been unsuccessful on this occasion. We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please

Your new companyHays are working with a large established business in Cannock who are recruiting due to expansion. You will be joining an established and successful construction business in Wolverhampton, to support their customers and business sales. This is a new permanent opportunity, and can accommodate an immediate start.Your new roleYou will be working in the commercial function to manage customer satisfaction and support in driving sales. Key duties will include:Support the sales team and operate directly to the Sales Manager.Account manage the customer base to achieve long-term success.Update customer data spreadsheets.Handle all administrative tasks for customers and support withAct as point of contact and handle customer needs, handling queries and issues where appropriate.Develop positive relationships with clients, working with the external sales team.Communicate problems internally and externally with production, quality, transport, and the end customer.Suggest actions to improve sales performance.Monitor customer quarterly reviews and customer satisfaction surveys.What you'll need to succeedProven work experience in Internal Sales or Customer Services.Hands-on experience to deliver the best customer experience.Understand Sales performance metrics and CRM systems.Excellent communication skills, written and verbal.Willingness to learn and develop.What you'll get in returnSupportive, helpful and friendly team.No negotiation required and a non-pressuring environment.Excellent hands-on training.The role is working full-time in the office, offering some flexibility in working hours.Free on-site parking.Pension and annual leave. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new companyHays are working with a large established business in Cannock who are recruiting due to expansion. You will be joining an established and successful construction business in Wolverhampton, to support their customers and business sales. This is a new permanent opportunity, and can accommodate an immediate start.Your new roleYou will be working in the commercial function to manage customer satisfaction and support in driving sales. Key duties will include:Support the sales team and operate directly to the Sales Manager.Account manage the customer base to achieve long-term success.Update customer data spreadsheets.Handle all administrative tasks for customers and support withAct as point of contact and handle customer needs, handling queries and issues where appropriate.Develop positive relationships with clients, working with the external sales team.Communicate problems internally and externally with production, quality, transport, and the end customer.Suggest actions to improve sales performance.Monitor customer quarterly reviews and customer satisfaction surveys.What you'll need to succeedProven work experience in Internal Sales or Customer Services.Hands-on experience to deliver the best customer experience.Understand Sales performance metrics and CRM systems.Excellent communication skills, written and verbal.Willingness to learn and develop.What you'll get in returnSupportive, helpful and friendly team.No negotiation required and a non-pressuring environment.Excellent hands-on training.The role is working full-time in the office, offering some flexibility in working hours.Free on-site parking.Pension and annual leave. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk