Average Insight Manager salary in Birmingham

About the Role: Are you ready for an exceptional opportunity as a Senior Analytics and Insight Manager in the fast-paced, retail-centric industry? This role involves working closely with marketing, customer experience, PR, and commercial teams to transform insights into actionable strategies, driving improved business decision-making and marketing strategies across the entire product portfolio. As the manager, you will lead a team of four analysts with diverse skills, ranging from data scientists to customer insight and storytelling analysts. Responsibilities: Strategic Insight Development: Contribute significantly to the development of the Customer Data and Insight strategy, helping shape the future of the organization based on customer data and trends. Actionable Intelligence: Lead your team in creating and executing a robust customer insight program, ensuring it provides rich and actionable market and customer intelligence. These insights will be the foundation for strategic decision-making across the business to enhance business performance, customer satisfaction, and Net Promoter Score. Customer Segmentation: Support the development and implementation of a comprehensive cross-product customer segmentation and profiling approach. This approach will empower the business to cross-sell products and services, addressing the evolving needs of key customer groups. Performance Marketing Collaboration: Collaborate closely with the Performance Marketing team to develop CRM programs and campaigns that ensure successful automated customer communications. Utilize advanced techniques such as propensity modeling and clustering where relevant to maximize campaign effectiveness. Customer Experience Enhancement: Assist the Customer Experience team in their roadmap for Service Cloud and broader Customer Experience initiatives. You'll help them understand the drivers of Customer Satisfaction and Net Promoter Score, identifying opportunities for both short-term and long-term improvements. Customer-Centric Marketing: Partner with the Performance and Brand Marketing teams to ensure that all marketing activities are founded on comprehensive customer insights, catering to specific audience needs and trends. Stakeholder Engagement: Forge strong connections and effective relationships across the organization to promote a customer insight-led approach to product and service development. Requirements: Educational Background: A degree qualification, coupled with a minimum of 7 years of hands-on experience in an analytical role.Technical Proficiency: Demonstrated excellence in SQL, Python, R, SAS, or similar technical skills.Analytical Expertise: Proven experience with a broad range of statistical techniques, including segmentation, regression, and predictive modeling. Your ability to communicate complex analyses to both internal and external stakeholders is crucial.Communication Skills: Ability to present, explain, and interpret data and analysis for non-technical audiences and senior stakeholders.Commercial Acumen: A keen understanding of the business landscape and how data insights can drive commercial success.Storytelling Prowess: Strong storytelling skills to bring data to life, transforming it into insightful, thought-leading presentations. Benefits: In addition to this exciting role, the client offers an array of benefits, including free bus and coach travel, bonus incentives, a company pension plan, private online GP service, life assurance, and access to the Employee Assistance Programme, which includes free counseling and support to enhance your health and well-being. Furthermore, you'll have an opportunity to participate in the Cycle to Work scheme. Join the client and be a part of a team that's shaping the future of the organization through data-driven insights and customer trends in the fast-paced, retail-centric industry.

SENIOR CUSTOMER INSIGHT MANAGER £60,000 - £70,000 + benefits BIRMINGHAM (hybrid) This is a brand new position created to be a leader in this business! Shape your team and work with stakeholders to provide insights into key change areas that will have a lasting influence. THE COMPANY This is a national brand, well-known across the country and a leader in their space. While the data team is vast and innovative, they are looking to develop within insights! They have plenty of data at their disposal to use with the latest tech to focus their analytics and target customers better. Overhauling their customer segments into a more detailed model, they want to know in detail who to target and how, and you can be part of this transformation! THE ROLE As a Senior Insight Manager your focus will be to aid the business in providing insights across customer and campaign analytics. Specifically, you will: Lead a team of 4 across customer analytics, insights and researchWork with Directors and C-suite level stakeholders to share insights from your team in strategic meetings that help drive the data strategy!Still be hands-on when needed using SQL to support your team and lead by example in understanding and breaking down large data sets to extract impactful insightsWork on core projects focusing on customer lifetime value, customer churn and retention, loyalty and behaviour trendsTell a story with data, leading innovative projects that get insights across the business YOUR SKILLS The successful candidate will have the following skills and experience: Expertise in SQL (Python/R would be desirable)Excellent understanding of customer analytics across key things like CLV, retention and loyaltyConfident telling a story with data as an excellent communicator, being able to use data to effect change and have experience using large data setsPrior experience managing a small team THE BENEFITS £60,000 - £70,000 annual salary DOEWider benefits including bonus, pension, etc.Hybrid working, 2 days a week in the officeA newly created role in which you can immediately make a stamp on it and continue to deliver impactful business changes! HOW TO APPLY Please register your interest by sending your CV to Alanah Chambers via the Apply link on this page. Please note: this role is only available to candidates with the existing full right to work in the UK, as the company is unable to provide sponsorshipI am unable to respond to every applicant - if you do not hear from me in 7 days, please take it as you have been unsuccessful on this occasion

Insight Analyst Birmingham (Hybrid Role) Contract Role, £40K We have partnered with a multinational organisation who are looking for a Data Analyst to join on an initial 5-month contract within their reporting and analytics functions, supporting stakeholder and wider business requests. This is a Fixed term contract. Responsibilities for the Insight Analyst * Work with procurement team to understand business requirements and translate them into technical requirements for the reporting/analytics solution. * Undertake the development of descriptive/diagnostic analytics solutions, such as self-service dashboards, to enable customers from the procurement domain to gain visibility of key management information and insights. * Identify and realise opportunities to streamline the existing reporting delivery and the methods of delivering reports and dashboards to customers. * Support the development of the corporate Business Warehouse environments, working closely with teams in IT and third parties to identify and highlight data quality or integrity issues, and recommend new improvements to enhance reporting. * Quickly understand new areas of business and technology enabling imperatively and effective conversations with the stakeholders. Skills needed for the Insight Analyst * Knowledge and experience of development within business intelligence tools such as SAP Analytics Cloud and Microsoft Power BI. * Statistical orientation with expertise in EDA. * Strong data visualisation and presentation skills. * Data manipulation skills, including ability to extract, transform, and analyse data sets using BI tools. * Ability to problem solve, break down complex issues and develop solutions based on findings in the data. * Excellent communications skills both verbal and written as you will need to be able to simply communicate complex issues, processes, and data to a non-technical audience. * Experience of working with procurement function. (Advantageous but not essential)* Exposure to advanced analytics practices (Advantageous but not essential) If you are interested in this role or having a conversation about your job search, please send your updated CV to Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates