Average Information Technology salary in United Kingdom

About DS Smith DS Smith, an International Paper Company, are a leading provider of sustainable packaging solutions, paper products and recycling services in more than 30 different countries across EMEA with over 30,000 colleagues.  About the role   Reporting to Head of I&T GRC, Governance and Risk Lead will be responsible for driving information and cyber security awareness, delivering security awareness training including phishing and facilitation of cyber scenario desktop simulations across central and manufacturing site teams.   You will review, manage and where required prepare responses to internal and external customer enquiries in relation to information and cyber security arrangements. You will support IT, procurement, legal, data protection and digital security and business stakeholder in relation to supplier information and cyber security due diligence and requirements. As the successful candidate you will also lead risk-based party security assurance, management, and continuous improvement activities. In addition, facilitate and coordinate IT risk management risk register, tools, process, reporting and review. You will take responsibility for managing a subset of aspects of ISO 27001 related documentation and control activities.  As the I&T Governance and Risk Lead you will have the responsibility of aspects of the I&T GRC scope, delegated and assigned by the Head of I&T GRC. Key Accountabilities Engage with key IT and business stakeholders in relation to: Risk management. Security awareness training. Facilitation of cyber scenario desktop simulations across central and manufacturing site teams.   Customer security questionnaires. Supplier security reviews, risk management and requirements. Manage and continuously improve I&T and Security risks processes in accordance with company risk appetite and tolerance, validating that risk is clearly articulated and management response is well defined.  Engage risk review and assurance activities across existing suppliers. Provide IT and business advice on aspects of security standards and regulations such as ISO27001, NIST CSF, PCI DSS, NISD and NIS2.  Engage with I&T system owners to provide training in relation to information security, cyber resilience, phishing, and facilitation of cyber scenario desktop simulations across central and manufacturing site teams.   About you   Working knowledge of technology and security standards, controls and consequences across both IT and manufacturing environments in manufacturing or similar industries. Experience working with information security standards and frameworks such as and regulations such as ISO27001, NIST CSF, PCI DSS, NISD and NIS2.  Proven analytical, problem-solving, planning, project delivery and supplier work packages management skills. Demonstrable experience of engaging across all levels of a company in relation to information and cyber security risks. Working towards or achieved professional certifications (ISO27001 lead, ISC2, CISM or CRISC) advantageous. Benefits   Competitive salary  Company bonus Pension scheme   Life assurance   Income protection   25 days holiday plus bank holidays  Electric Car / Bike to Work schemes

This role is 4 days in the office in the office in Notting Hill Salary is £35k-£40k Key Responsibilities Provide first- and second-line support to users for hardware, software, and system issues (Windows, macOS, mobile devices, printers).Support and administer Microsoft 365 applications and services (Teams, Outlook, SharePoint, OneDrive, etc.).Maintain, monitor, and troubleshoot infrastructure components including networks, NAS servers, CCTV, and Wi-Fi systems.Ensure adherence to IT policies, security protocols, and data protection regulations.Review and contribute to cybersecurity reports, training completion tracking, and incident response documentation.Set up, manage, and maintain user accounts, hardware, and software across offices and remote environments.Collaborate with external vendors for service and support as required.Prepare documentation, guides, and procedures for internal IT processes.Provide support and occasional onsite assistance in the Paris office.Participate in onboarding and offboarding processes for employees across global offices. Required Skills and Experience Proven experience in IT support and infrastructure management.Minimum of 2 years in an IT Support role.Strong knowledge of Microsoft 365 (O365), including administration and troubleshooting.Good understanding of networking concepts (LAN/WAN, VPN, DNS, DHCP, firewalls).Experience with both macOS and Windows environments.Exposure to cybersecurity practices and tools.Experience using Power BI for reporting and dashboards.High degree of autonomy and problem-solving capability.Excellent communication skills and ability to support users at all levels.Strong organizational skills and the ability to manage competing priorities.Willingness to travel occasionally within Europe (e.g., to the Paris office). Desirable / Bonus Skills Experience working in a multi-office or global organization.Familiarity with ticketing systems and remote monitoring/management tools (RMMs).Knowledge of collaboration tools such as Zoom, Slack, Miro.Scripting or automation knowledge (e.g., PowerShell, Bash) is a plus.

Manufacturing Information Technology Support Lead. Onsite We have partnered with a leading manufacturing customer in their search for an Information Technology Support Lead. This role requires an individual who has a wealth of technical knowledge and is keen to continue rolling up their sleeves whilst also offering a voice of leadership and direction within the team. This role could be the perfect fit for an individual who has previous management/leadership experience but could also be suitable for someone who is looking for that next step. Role responsibilities and skills: Responsibility for the day to day management of the factory IT support teams Provide technical support to and mentor IT team members.Set and implement the strategic direction for IT services and infrastructure.Managing the operation and maintenance of all corporate computer systems in conjunction with colleagues in multiple locationsAs an IT shared service, provide highly reliable services that are mainly required for factory IT.Provide operational support for specialist systems as may be acquired by the CompanySupport the introduction of new systems applications, co-ordinating the actions of external partners and internal departments to ensure successful implementationEnsure company systems conform to industry standards of compliance and licensingKnowledge of Microsoft 365, Entra ID/Active Directory, Azure, InTune and Teams.Manage network configuration LAN, WAN, VPN, Firewall, WI-FIMaintain network cyber security. Understands how to mitigate security risks. Manage SOC provider. Implement and maintain cyber security measures in the OT environment.Understand virtual environments (VMWare)Manage company data and maintain backups and off site storageMaintain standards such as TISAX accreditation for information security complianceKnowledge of MS SQL management and clustering.Hands-on experience of PCs / Laptops / general peripherals IT Manager  Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.  Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously.  Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/