Sales Support Coordinator
Sales Support CoordinatorSutton in Ashfield - hybrid working available£28,500 - £32,000 plus bonus About them: My client is a well-established, global trader operating from a multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career. The role: They are looking for a Sales Support Coordinator to join their team. The role is to provide a full sales support service for the multinational contract enquiries and orders; from initial enquiry, to quotation, follow-up and managing confirmed orders. Providing feedback to the Contract Department Team Leader to help further develop the systems and procedures required for this sector by the company. Effectively communicating with the wider business in particular the Purchasing, Design, Sales and Credit Control teams. Key Duties for the Sales Support Coordinator: Provide a first point of contact for the multinational contract enquiries, liaising with all company offices, agents, and distributorsEnsure key information is acquired prior to quotation and necessary checks undertakenLiaise with Contract Department Team Leader, Purchasing and Credit Control to check special pricing, delivery schedules and payments termsAccurately inserting quotes onto the system, ensuring all data fields are completedCommunicate all details of the quote to the customer / distributor, liaising with the relevant Export Sales Administrator if translation is requiredEnsure agents are kept up to date with any on-going projects involving their marketLiaise with the Sales Team to keep them up to datePro-active follow up of quotations on the systemAdminister and service confirmed contract ordersArrange despatch of contract orders, liaising with the relevant Export Sales Administrator to ensure necessary Export documentation is complete.Review the monthly commission reportAssist with the training of overseas office colleagues with regards contract proceduresDevelop an understanding of the regulations and requirements in their worldwide contract sales market.Develop an understanding of cross border VAT to be able to identify transactions where VAT could be zero rated.Develop an understanding of the contractual terms imposed by some purchase orders and help minimise risk to the company.Provide regular feedback to the Contract Department Team Leader with regards systems and processesMaintaining and updating orderly filing systems Person Specification for the Sales Support Coordinator: High level Sales Support experience (Sales Admin, Quotes, Costings, Project Management, Customer Service, Distribution, Export etc)Have meticulous attention to detailCommercial awarenessIT competentExcellent planning and prioritising skills and the ability to respond to time frames and deadlinesBe highly organised in managing own workloadAble to adapt to change at short noticeProactive and detail orientated with a flexible attitudeStrong communication skills both written and verbalApproachable and friendlyA problem solver and multitaskerEnjoys working as part of a wider teamAbility to perform under pressure and work using own initiative Other Information: The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.The company offers a number of benefits such as Hybrid working, Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities
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