Anti Social Behaviour Officer
We have an opportunity for a full time Anti-Social Behaviour Officer to join our team in Newbury. Managing your own diary, you'll be working flexibly between the office, home and out in the Locality. The starting salary is £32,000 to £38,000 depending on your experience. We are looking to conduct the interviews week commencing - 9th December. The role: You'll be responsible for the delivery of a responsive and proactive service to our residents to tackle all forms of hate crime, nuisance and anti-social behaviour. Working alongside housing management colleagues, you'll effectively manage your caseload and take forward the highest priority cases. You'll also make and maintain effective working relationships with external agencies, including the police and legal advisors. Responsibilities include: Proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomes for customersContributing to shaping sustainable communities and developing an environment that is safe and inclusive for our customersFulfilling our landlord responsibilities, including adherence to our policies and procedures, as well as all regulatory and legislative requirementsBuilding and maintaining relationships with key stakeholders and partner agenciesPreparing cases for legal intervention, working with our legal team to compile the relevant paperwork and attending court as required on behalf of SNG What we're looking for: Ideally, you'll have previous experience of delivering anti-social behaviour related housing management services, or demonstrate transferable skills and experience from a similar type of customer facing role. You'll also need: Excellent customer service and people skillsThe ability to be self-motivated and highly organisedExperience of prioritising and organising a wide-ranging workloadStrong communication skills with previous experience of working with customers in a demanding environment Strong IT skills including MS OfficeThe ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agenciesExperience of dealing with challenging behaviour and resolving conflictThe ability to overcome adversity, problem-solve and adaptA full UK driving licence and access to your own transport A basic DBS check will be undertaken for the successful candidate What you'll receive from us We have some fantastic benefits on offer at SNG including: £450 flex-pot annually, discounted shopping & cycling scheme25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Company pension scheme matched up to 12%, life cover at 4x your salaryFlexible working - we're committed to giving people flexibility as widely as possibleOptions for private medical insurance, dental insurance & critical illness cover We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign Network Group. Take a look at our careers site to learn more about us and our values. This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
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