Income Officer
Castlefield Recruitment are currently recruiting an Income Officer for a housing association based in Greater Manchester. This is a part-time role, 2.5 days per week, paying £20 per hour umbrella. The role: Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.Managing the arrears process in compliance with group Policies and procedures. Identify support needs of our customers, offering basic welfare advice / guidance and making referrals to or signposting to external agencies.Ensure that appropriate legal action is taken to recover debtEngaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required.Conduct home visits across the patch when necessary The person: Experience of income management or debt recovery in a social housing environmentKnowledge of welfare benefitsExcellent customer service skills
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