Average Incident Manager salary in the UK

Your new company Hays Technology are recruiting an Incident and Problem Manager on a permanent basis to join a large public sector organisation based in the Newcastle area. This is a brand new role to make your own and reports into the Head of End User Support. Your new role In your new role, you will be responsible for owning and enforcing the Incident and Problem processes to ensure rapid restoration of service and the identification of root causes analysis or continuous service improvement plans to avoid incidents and reduce the time to resolution. You will be leading the analysis, specification, design, and Implementation of best practice IT incident and problem processes and procedures across the organisation to ensure that adherence is comprehensive, effective, and transparent. You will be a key member of the End User Support and wider service management team and will try limit serious incidents occurring and constantly improve service operations across all services. This will include service desk, end user computing, infrastructure, and applications. You will also be providing guidance, support, and motivation to all delivery teams to ensure compliance with incident and problem processes and adherence to agreed KPIs and SLAs.What you'll need to succeed Previous experience within Incident and Problem managementProven ability in documenting complex processes within an IT context e.g. ITILIn-depth practical experience of incident and problem management processes and proceduresBroad understanding of the IT landscape in a large and complex organisation with sufficient technical skills to challenge assumptions and poor practice in service deliveryDemonstrable skills in influencing and persuasion strategiesExcellent verbal and written communication skills, and the ability to converse with both technical and non-technical stakeholders What you'll get in return This exciting position is paying between £33,966 to £44,263 negotiable on experience and offers an excellent work life balance including: hybrid working, 34 days annual leave + bank, a great public sector employer contribution pension scheme 21%, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Who are Diligenta? Diligenta' s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. The Opportunity An exciting opportunity has a risen for an Incident Analyst to join the Corporate Incidents Team at Diligenta. In this position, you will play a crucial role in reviewing and resolving corporate incidents for our client. You will be responsible for investigating and analysing the root cause and planning the actions required to rectify the issue, either independently or with relevant parties. If you are a naturally analytical individual, with a good knowledge of Life and Pensions then please apply today! You will be: Coordinating communication among internal stakeholders, policyholders, advisors, and external clients, and organize meetings as needed.Overseeing the entire incident process, including investigation, analysis, planning, fixing root causes, and remediation for customers.Handling regulatory reports and identify any breaches promptly.Maintain inaccurate system records and update them as necessary.Analysing data effectively and assess the impact on populations to determine required actions.Identify recurring themes during root cause analysis and recommend solutions to internal stakeholders.Assist with CI-related changes, from initial request through testing and feedback on Business Requirement Documents.Maintain up-to-date knowledge of products, procedures, and systems to effectively manage Corporate Incidents. You should apply if you have: Strong knowledge of Life and/or Pensions products with expert knowledge in at least one area.Good working knowledge of BaNCS.Ability to learn and effectively navigate multiple computer systems and interrogate system specifications.Excellent working knowledge of computer packages such as Microsoft Word, Excel, Project.Strong analytical skills, ability to make sound logical decisions, understands the impact of key decisions.Planning and organisation skills, ability to manage own workload effectively and plan and organise activities required for CI resolution.Strong customer focus with excellent written and verbal communication skills.Ability to work effectively under pressure The Perks 25 days holidays + 8 bank holidaysDiscretionary annual bonusCompany pension scheme membershipGain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.Access to our Confidential Helpline is available to be used by you and your family.Develop your career through a wider global organisation of the TCS family.

Contract Duration: 6-12 Months  Hybrid Model:  3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks and recommend interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the established incident management procedures and best practices, and ensure compliance with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions, and identify trends and patterns Evaluate and improve the incident management process and tools, and provide feedback and suggestions Provide training and guidance to the incident management team and other IT staff on incident management practices and protocols Collaborate with other IT teams and departments to ensure alignment and integration of IT services and processes Own and drive the resolution of incidents by leading the technical and functional teams, facilitating collaboration and communication, and ensuring timely and effective actions Track and report on the progress and status of incident resolution, and communicate any risks, issues, or delays that may affect the service restoration Ensure that the incident resolution meets the agreed service level agreements (SLAs) and quality standards, and verify the satisfaction of the end users and stakeholder Conduct post-incident reviews and lessons learned sessions, and implement the improvement actions to prevent recurrence of similar incidents Skills: Strong and confident communicator both verbally and in written form.  Excellent problem solving, analytical and critical thinking Good judgment and clear decision making ability Ability to explain complex issues to wide ranging audience. Ability to drive multiple tasks in parallel and to prioritize workload in order to meet deadlines and to manage expectations. Strong numerical competency Ability to confidently consider options and drive decisions within high pressure situations Ability to work under pressure and to remain calm in times of crisis To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy