Average Incident Manager salary in Manchester

Incident Manager Our client, a leading fintech company based in Manchester, seeks a Major Incident Manager. This role involves overseeing major incident processes to ensure swift resolution and minimal business disruption. You'll be the keyal point of contact, coordinating responses and maintaining transparency throughout the incident lifecycle. Key Responsibilities: Incident Coordination: Lead and manage responses to major incidents, ensuring minimal service disruption.Process Management: Develop and improve the incident management process aligned with ITIL best practices.Root Cause Analysis: Conduct post-incident reviews to identify root causes and implement corrective actions.Stakeholder Communication: Provide timely updates to internal and external stakeholders.Reporting: Track KPIs and generate reports on incident trends and resolutions for senior management.IT Service Management: Ensure robust IT service management and business continuity processes. Requirements: Experience: Strong background in IT service management, particularly in major incident management and ITIL best practices.Skills: Experience with incident tracking tools (preferably ServiceNow), excellent communication skills, and a balance of strategic vision and operational execution.Certification: ITIL advanced certification or equivalent. Benefits Competitive, based on experienceBonus:10% of base salary  Comprehensive package including flexible paid time off, private medical cover, and more. Interested? Please Click Apply Now! Major Incident Manager - Manchester

Major Incident Manager Our client, a leading fintech company based in Manchester, seeks a Major Incident Manager. This role involves overseeing major incident processes to ensure swift resolution and minimal business disruption. You'll be the key point of contact, coordinating responses and maintaining transparency throughout the incident lifecycle. You will have strong RCA and Incident Management experience, ideally from a FinTech background but otherwise, an industry where reputation and customer confidence around incidents are key. Key Responsibilities: Incident Coordination: Lead and manage responses to major incidents, ensuring minimal service disruption.Process Management: Develop and improve the incident management process aligned with ITIL best practices.Root Cause Analysis: Conduct post-incident reviews to identify root causes and implement corrective actions.Stakeholder Communication: Provide timely updates to internal and external stakeholders.Reporting: Track KPIs and generate reports on incident trends and resolutions for senior management.IT Service Management: Ensure robust IT service management and business continuity processes. Requirements: Experience: Strong background in IT service management, particularly in major incident management and ITIL best practices.Skills: Experience with incident tracking tools (preferably ServiceNow), excellent communication skills, and a balance of strategic vision and operational execution.Certification: ITIL advanced certification or equivalent. Benefits Competitive, based on experienceBonus:10% of base salary  Comprehensive package including flexible paid time off, private medical cover, and more. Interested? Please Click Apply Now! Major Incident Manager - Manchester

Adecco Warrington are on the lookout for an Incident Manager to join an International business which is expanding at an incredible rate, on a permanent basis. Working in a fabulous modern office, based in Birchwood - Warrington, you will be part of a wonderful team supporting with Sales Administration and Mechanical Breakdown Claims. Salary: £24,000 per annum (depending on previous experience) Full-Time Permanent role with immediate start. Rotating Shift Pattern on a monthly basis: 8:00am - 4:00pm / 9:00am - 5:00pm Monday - Friday Daily Duties Include: Manage Sales Administration Collect contracts and customer details Create customer accounts on IT systemFollow payment and insure cash collectionManage day-to-day relationshipsProcess new claims Check information is accurate and complete Follow up case until closed/completeManagement of complaints Escalations where necessary The ideal candidate will have: 3 GCSE's - Grade C or abovePrevious call-centre experience Experience within Warranty ManagementExperience within Motor Industry Strong English communication - verbal and writtenCustomer Orientated Team Player and ability to focus and work independentlyOptimistic and confident attitude IT literate and good telephone skills Incredible company benefits including: free parking, on-site kitchen facilities, private medical and health care, auto-enrolment on pension scheme and more... If this is the perfect role for you please apply directly or call Adecco Warrington to speak with a Consultant. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.