Average Incident Manager salary in the UK

Who Are Diligenta? Diligenta' s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role An exciting opportunity has a risen for an Incident Analyst to join the Corporate Incidents Team at Diligenta. In this position, you will play a crucial role in reviewing and resolving corporate incidents for our client. You will be responsible for investigating and analysing the root cause and planning the actions required to rectify the issue, either independently or with relevant parties. If you are a naturally analytical individual, with a good knowledge of Life and Pensions then please apply today! Benefits 33 days including Bank HolidaysEligibility for an annual discretionary bonus schemePersonal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.Cycle to Work Scheme & Interest free Season Ticket loans.A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement LeaveA contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income ProtectionApply to find out about our other benefits. What you'll be doing Coordinating communication among internal stakeholders, policyholders, advisors, and external clients, and organize meetings as needed.Overseeing the entire incident process, including investigation, analysis, planning, fixing root causes, and remediation for customers.Handling regulatory reports and identify any breaches promptly.Maintain inaccurate system records and update them as necessary.Analysing data effectively and assess the impact on populations to determine required actions.Identify recurring themes during root cause analysis and recommend solutions to internal stakeholders.Assist with CI-related changes, from initial request through testing and feedback on Business Requirement Documents.Maintain up-to-date knowledge of products, procedures, and systems to effectively manage Corporate Incidents. What we're looking for Strong knowledge of Life and/or Pensions products with expert knowledge in at least one area.Ability to learn and effectively navigate multiple computer systems and interrogate system specifications.Excellent working knowledge of computer packages such as Microsoft Word, Excel, Project.Strong analytical skills, ability to make sound logical decisions, understands the impact of key decisions.Planning and organisation skills, ability to manage own workload effectively and plan and organise activities required for CI resolution.Strong customer focus with excellent written and verbal communication skills.Ability to work effectively under pressure If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!

IT Major Incident Manager12 month FTCMust be able to start in January 2025Location: Hybrid Working - Remote/2 days per week onsite in Warwickshire (not expensible)Salary: Circa £45,000 - £60,000 Plus Jumar Benefits (Pension, Holiday, Private Medical)Jumar is expanding their Managed Services capability; and we're recruiting for accomplished, hands on Major Incident Manager's at Mid-Senior and Lead level, who are Midlands based. These are superb openings to join Jumar on a 12 month fixed term basis, due to increased customer demand in the financial services sector. The roles will be working at our client's impressive HQ site in Warwickshire 2 days per week. Flexibility some weeks is needed and there may also be travel to Jumar offices in Birmingham from time to time. There will also be an oncall rota (7.00am - 5.00pm, 1 week in 4).Deliverables for IT Major Incident Manager -  Deliverable 1: To manage and coordinate the response to a high priority incident including communicating with internal and external stakeholders and parties to achieve incident resolution thus maximising service availability and minimising business disruption.Deliverable 2: Evaluate and assess available solutions to Major Incident Management and authorise and recommend preferred options in order to recover service within our client's risk parameters and business requirements.Deliverable 3: Evaluate and review Problem records in conjunction with IT Problem Management in order to avoid reoccurrence of Incidents.Deliverable 4: Contribute to the ongoing improvement of the Major Incident Management process including completion of process reviews, reporting and documentation updates in order to further improve service availability.Deliverable 5: Provide workarounds to relevant stakeholders, defining these through effective communication with service owners ensuring these are updated as required to ensure accuracy.Deliverable 6: Deliver short term/ad-hoc projects and activities as required by and to the standards and outcomes agreed by Line Manager.If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. Unfortunately, due to the high volume of applications received, we are unable to provide individual feedback to unsuccessful candidates; apologies for any inconvenience caused.Candidates must be UK based and have the right to work in the UK - unfortunately we are not able to provide sponsorship - please consider this when applying.Jumar have a relaxed environment with a hybrid working model and we are committed to ensuring all our people have a good work-life balance. We have placed on both lists for Great places to work & Best workplaces for Well-being in 2024 and take pride in the work we have put in to creating a positive culture here at Jumar.We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

Incident & Response Manager (Cyber) London / Hybrid£65,000 - £70,000 per annumA global cyber security business are seeking to hire an Incident & Response Manager to be based in London (on a hybrid basis). The role can pay up to c£70,000 basic salary excluding bonuses and benefits initially. Additionally, first class training, development, research and clear progression is available. This role sits in a wider cyber security practice; spanning services which cover GRC, privacy, transformation, managed services and technical response. This role will allow you to be responsible and develop skills across:- You will deliver cyber-related engagements with our clients, working seamlessly and collaboratively with colleagues and clientsYou'll be contributing to the creation of new Cyber related services and the development of existing servicesYou will work effectively in diverse teams with an inclusive team culture where people are recognised for their contribution Typically, candidates that succeed in this role can demonstrate a clear background in a number of the following:- Proven experience in Incident Response supervising technical and non-technical team members and managing incidents, either in-house or as a consultantExperience in network forensics with an emphasis on detecting malicious activity using network trafficExperience working with security intelligence, data analytics, security incident response, and forensic investigation teamsKnowledge of current hacking techniques, vulnerability disclosures, data breach incidents, and security analysis techniquesHolds Government Security clearance, or willingness to undergo the security vetting process. Desirable: Investigative and incident response experience within cloud environments e.g., AWS, GCP and AzureTool agnostic ability to conduct preliminary malware analysis Please apply online to be considered for this role. #LI-PB1