Average Improvement Coordinator salary in the UK

Location: Manchester or another location in the UK (1-2 days a week in the Manchester office) Division: Global Contact Centres Line Manager: Director Service Improvement and Delivery Contract Terms: Permanent, 40 hours per week THE TEAM We support and guide fans by delivering exceptional service because live only happens once. THE JOB Reporting to the Director, Service Improvement and Delivery, Contact Centers, the selected candidate will be responsible for managing and delivering changes and new implementations from all areas and departments within the company (marketing, technology, sales, product, etc) to Fan Support. The candidate will look at and review the scope of each change, identify what teams are impacted, communicate clear change goals, coordinate and manage the delivery of the changes to the Fan Support teams. To ensure the continued development and success of the centre you will challenge the norm on a regular basis, you will be comfortable and confident to question and amend processes, procedures and ways of working to deliver better results. Ticketmaster, part of Live Nation Entertainment, is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. WHAT YOU WILL BE DOING Liaise and co-ordinate with all internal departments on a regular basis to maintain relationships and effective working processes.Contribute to the Change Management process to ensure clear project scope and expectations are received prior to any new implementation or change.Work closely with your peers, offering support and guidance when required.Take responsibility for project scope, documentation, coordination of tasks, LOE, timeline and delivery control.Be proactive, make recommendations to continuously improve the customer and client experience, including the internal service, putting solutions into practice.Provide weekly executive updates to key stakeholders and Line Manager where relevant.Monitor, measure, report and communicate on operational issues, opportunities and achievements within agreed formats and timescales.Identify organizational gaps and any potential business disruption due to each change.Ensure all stakeholders, working teams and change owners are participating and communicating effectively. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Has a thorough knowledge of Contact Center or TM processes and practices.Demonstrates strong organisational, leadership and communication skills.Conducts thorough searches for information when reviewing procedures or problems.Strong analytical skills.Excellent time management skills and a high level of accuracy.Intermediate level knowledge of the Microsoft Office SuiteProject management experience, including project scheduling, project methodologies and planning is desirable, but not required. YOU (BEHAVIOURAL SKILLS) Strong management, leadership and motivational skills with a proven ability to flexibly manage complex systems requirements in line with operational needs to be efficient and effectiveA strong collaborative ability to interact, influence and present to operational leadersHas an inquisitive mind and proactive nature, will think innovatively, and creatively and challenge existing processes when reviewing procedures or approaching problemsAbility to forecast and react quickly with solutions to reduce any detrimental impact on the businessCarefully considers the impact of a broad range of related issues or factors and considers alternatives when suggesting resolutions.Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instancesResponds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid changeDemonstrates ethical behaviours and adapts own behaviour to take account of others’ expectationsAble to build, maintain and manage effective working relationships with key stakeholdersCarefully weighs the impact of a broad range of related issues or factors.Asks appropriate questions to ensure understanding, to generate new ideas and innovative solutions.Organises time effectively and plans for future needs.Seeks to understand the business environment in which we operate and stay abreast of issues and events that have an impact on the business and industry.Displays ability to learn, change, and innovate. Promotes a positive and friendly culture and demonstrates ethical behaviour.Carefully weighs the impact of a broad range of related issues or factors. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Plumber Improver Peckham £28,000 - £36,000 Basic + IMMEDIATE START + Training on the job + technical development + career progression + high earning potential (Earnings once qualified £70k+) + van + annual leave + social events + local patch Are you a newly qualified plumber looking for an opportunity to become an expert in your field? Join an established and rapidly growing M&E contractor who are opening their doors to plumbing improvers. You'll pair up with a qualified engineer and learn all there is to know about commercial plumbing and heating systems. Established over 50 years ago this well known M&E company is looking for eager and hungry people to learn as plumber improvers. Work across south east london alongside highly experienced engineers carrying out reactive and planned maintenance and repair across large social housing contracts. Within a year you'll be able to carry out work alone and long term see unmatched earning potential and overtime opportunities for you to earn in excess of 70k! The role of the Plumber improver will involve:*Travelling across a south east London patch with a qualified engineer *Carry out maintenance works, repairs and emergency breakdowns across all heating systems; radiators, district heating systems and plant rooms *Constantly learning on the job The successful Plumber improver will need:*Must be level 2 NVQ plumbing and heating qualified *Driving licence - driving for minimum of 1 year *Keen to become an expert and learn everything and anything commercial heating related Sounds like your dream opportunity? Give me a call and tell me why! Call Emily on and click to apply for immediate consideration and fast track your application. Keywords: plumber, plumbers mate, improver, plumber improver, plumbing improver, plumbing engineer, mechanical engineer, plumbing and heating engineer, plumbing improver, engineer, heating engineer, south east london, croydon, beckenham, peckham, bromley, camberwell, Brixton, clapham, deptford, dartford This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website at futureengineer.co.uk to view other positions we are currently handling. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.

A SHEQ Coordinator role has surfaced, seeking a dedicated professional experienced in the FMCG industry, based in Blackburn. The position requires a keen eye for detail and a strong understanding of SHEQ standards and regulations within the Engineering & Manufacturing department. Client Details Our client is a well-established organisation in the FMCG industry with a sizeable footprint in the UK. Description Overseeing and implementing SHEQ strategies within the Engineering & Manufacturing department.Monitoring and reporting on SHEQ performance metrics.Conducting risk assessments and audits to ensure compliance with SHEQ standards.Developing and delivering SHEQ training for team members.Investigating incidents, identifying root causes and implementing corrective actions.Continuously improving SHEQ processes and systems.Collaborating with team members to foster a culture of safety and quality.Keeping abreast of new SHEQ regulations in the FMCG industry. Profile A successful SHEQ Coordinator should have: Experience in SHEQ roles within the manufacturing industryProficiency in conducting SHEQ audits and risk assessments.Strong understanding of SHEQ standards and regulations.Excellent communication and training delivery skills.Ability to work in a team-oriented environment. Job Offer A competitive salary An inclusive pension scheme.The opportunity to work in a high-performing team in the FMCG industry.The chance to make a tangible impact on the company's SHEQ performance.A supportive and engaging work culture that values teamwork and quality. If you are a SHEQ professional looking for a new challenge in the FMCG industry, this Blackburn-based role could be your next career move. Apply now to join our vibrant team!