Implementation
Our client is a market leader and supply chain innovator, providing extremely reliable “last mile” delivery of critical replacement parts to the global field service industry. They provides end-to-end supply chain solutions used by hundreds of large businesses in the UK and around the world. In today’s digital world, every company is a “services” company. Successful companies will be the ones who exceed ever increasing customer expectations. Field service has become a crucial battleground, as delivery windows and SLA’s get tighter. Every service moment is an opportunity to solve, optimize and delight our customers – or fail, and give the competition an opening to exploit. Companies are investing billions to automate and optimize field serviceworkers, but are still failing to achieve world class service because of the inventory modernization gap. Old inventory management approaches are falling apart at the edge of customer service.Our client solves this problem through our unique and advanced technology platforms and smart locks which insure thatboth the part and the service engineer are at the right place at the right time. Our solutions extend enhanced intelligence, visibility and security to critical spare parts inventory at the dynamic field service edge, turning any space into a secure site to optimize placement of critical parts – so that the parts that matter are in the places thatmatter in the timeframes that matter, without breaking the bank. In our UK base, we fulfil our mission by providing unparalleled on-time, in-night deliveries through eight strategically located distribution centres, a network of over 30,000 proprietary SmartLockers, and a reliable network of third party delivery services. Our client is profitable and has global annual revenues in excess of £70M.Aims of PositionTo provide the highest standard of service support within Implementation, ensuring that new customer implementations, and any changes for existing customers are completed smoothly and to a high quality.Specific Responsibilities• Process new customers / engineers onto the ByBox system• Produce and issue starter packs to customer specification• Ensure customer labels are processed including bulk, auto replenish and day-to-day cases• Provide support to internal projects ensuring deadlines are adhered to• Manage lock and key stock ensuring adequate stock levels to deal with all customer requirements• Manage Global App Locker and lock inventory• Complete lock recycling to make sure we can benefit from returned / unused locks• Maintain and develop effective working relationships with other departments• Ensure that a professional level of communication is maintained with external customers and suppliers• Manage BAU workload, cases and emails• Undertake other tasks as reasonably directed from time to time• Assist with training of new starters• Attend and contribute to regular team meetings• Be aware of and follow all Health & Safety proceduresSkills and Experience Required• Good communication skills, verbal and written• Ability to work alone and as part of a team• Willingness to learn and develop new skills• Attention to detail• Excellent customer focus• Provide proactive support to colleagues within ByBox and our customersQualifications and experience Essential skills requiredExperience of working in an administrative roleExperience working in a process driven environmentKnowledge of and the ability to work to Service Level AgreementsIT Literate – Word, Excel and Microsoft Office Desirable skills requiredAble to demonstrate use of own initiative and recommend improvements Character and personal qualitiesCommitment, enthusiasm, passionAbility to work under pressure and multi taskOwnershipCustomer FocusedFlexible attitudeTeam player Hours are between Monday to Friday 8am-6pm (37.5 hours per week) and we are offering a starting salary of £13.28 per hour - this is a temp to perm vacancy for the right candidates.
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