Average Housing Officer salary in the UK

Interview and assess homeless on the day approaches in person. Make preliminary investigations ensuring customer provides evidence and documentation at the earliest opportunity. Provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing, and welfare benefits.Makes initial enquiries into reason to believe client is eligible and homeless.Filters and contacts online housing options form and conducts preliminary enquiries, providing advice and assistance to prevent homelessness occurring.Checking Section 21 validity and Refer to Safer renting regarding illegal evictions. Undertake email duty and respond to emails or forward to the most appropriate service/teamUndertake telephone duty – provide housing advice or advise of the relevant service/team details.Respond to ‘Duty to Refer’ and make initial enquiries and first contact.Capture and process data on the Council’s housing system (NPS) to accurately reflect the application process and stage of application, creating new application records as necessary.Ensure accurate and comprehensive case notes and records are kept of contact and advice given.Ensure documents are scanned and labelled correctly and added to the customers records.If homelessness cannot be prevented or client is homeless referred to the Housing Duty Manager for allocation to a case officer and requesting temporary accommodation. The list above is not exhaustive, and the officer will be required to support the Homelessness Prevention and Solutions Service to manage its front-line functions KnowledgeWorking knowledge of the Homelessness Reduction Act 2017 and Part V11 of the Housing Act 1996 (as amended)Knowledge of security of tenureKnowledge of welfare benefits and advice services including Domestic Abuse servicesExperience and SkillsExperience of dealing with customers in person, telephone, and emailExperience of working in housing advice/homelessnessAbility to work independently and able to manage a workload and to prioritise urgent cases.Good communication skills both written and orally.Experience of using IT applications

Kisharon Langdon UK has an exciting opportunity for a Housing Officer to join the growing team in Colindale, London. Job Title: Tenancy and Maintenance Officer Location: Colindale, North West London, NW9 6TD Salary: £33,000 - £34,000 per annum Hours: 36 hours Closing date: 20/02/2026 Who We Are: Kisharon Langdon are a newly merged charity offering a wider breadth of services of enhanced quality, enabling us to better support people with learning disabilities and autism and their families. From nursery and school to further education, through to employment opportunities and supported living, Kisharon Langdon will enable people with learning disabilities and autism to thrive and realise their ambitions and aspirations. Whilst we support the Jewish community, we celebrate and benefit from the diversity of the communities in which we are based and welcome applicants from all backgrounds. Housing Officer- The Role; The Housing Officer will be responsible for the day-to-day operational management concerning housing, facilities, and tenancy management in relation to properties within the supported living services in London. The Head of Estates & Facilities Management is based in London and will be accountable for all things related to Housing. The role will include providing a responsible front-line service to our members, tenancy and leasehold management, property inspections, tenancy verification checks and general community management. The focus of this role will be to ensure that the services are delivered to a high standard and meet the agreed performance targets, establishing and maintaining excellent relationships with internal and external stakeholders. The post holder will be required to take responsibility for the delivery of property management services across the London portfolio, as well as contribute to the growth opportunities; therefore, the ability to drive is an essential part of this role. Housing Officer - Key Responsibilities; - Collaborate with managers, social workers, families, and stakeholders to facilitate the transition of individuals with learning disabilities into supported living, ensuring their housing needs are assessed and met - Offer support and advice on housing, rights, and entitlements for adults with learning disabilities and autism, aiming for secure and sustainable lodging - Manage and complete all London housing projects as per Operations Team requirements, maintaining a high profile through networking with key partners and promoting best practices and continuous improvement - Support work stream targets, uphold highest quality assessments, and ensure key performance indicators (e.g., voids, arrears, quality standards) are achieved - Handle London housing complaint resolution, with support from the Head of Housing & Facilities Management as needed Housing Officer – About You: - Experience of working within a supported and/or social housing setting in an assets-based way - Good knowledge and understanding of housing options, welfare entitlements, and legal rights- Able to demonstrate a clear understanding of safeguarding requirements and procedures - Experience of small-scale project management - Full UK Driving license and ability to travel to other sites as required - Ability to plan and prioritise a busy workload and work independently - Ability to be able to prioritise activity to ensure effective management - Ability to work across services and recognise conflicting priorities Housing Officer - What we offer; - 21 days holiday which increases with length of service, plus bank holidays and Major Jewish holidays, (increases with length of service) - Pension scheme - (NatWest Cushion) - Blue light card - access to more than 15,000 discounts from large national & local retailers - Eyecare benefits – via Vision Express - Long service recognition and reward & employer referral bonus - Season ticket loan and Bike2Work scheme - Employee Assistance and Wellbeing Programme with free access to independent advice, support and counselling on a wide range of issues - Development and career progression opportunities How to Apply: To submit your CV and short cover letter detailing your suitability for the Housing Officer role click "Apply now" link below. Please Note: We reserve the right depending on the number of applications received, to shortlist and interview candidates prior to the closing date. Early applications are therefore encouraged. This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service. We welcome applications from all individuals who have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship at this time.

We are currently working in partnership with a Housing Association based in Essex, who are looking to appoint a Housing Officer on a 3-month temporary to permanent contract. The ideal candidate will have previous experience in a Housing Officer role and a full UK Driver’s License with access to a vehicle. Duties will include (but are not limited to): Delivering face-to-face tenancy management and support customers throughout their tenancy lifecycle of a patch of roughly 800 propertiesConducting property inspections, tenancy audits, and estate visits to ensure standards are met and address issuesManaging tenancy changes and enforcement, including legal action for breaches and dealing with complex enquiriesPromote community engagement and safety, resolving nuisance behaviour and building strong local relationshipsCollaborating with internal teams and external partners to deliver excellent customer service and tenancy sustainmentMaintaining accurate records and stay informed on relevant legislation, policies, and procedures Experience required: Tenancy and neighbourhood managementDelivering a front-line service in a related field Skills, knowledge and expertise required: Customer focussedGood communication Working hours: Monday – Friday09:00 – 17:00 Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.