Average Housing Officer salary in West London

A highly regarded London Housing Provider is looking for an enthusiastic Housing Assistant to join its busy Housing Management team.Location:West London | Rate:£19.00 - £19.90 per hour (PAYE)Full-Time | Temporary | 5 Days On SiteWhat You'll Be DoingYou'll be supporting Housing Officers with a wide variety of housing management duties, including:Supporting tenancy and estate management across a busy housing patch.Assisting with estate inspections and ensuring follow-up actions are completed.Supporting the management of Anti-Social Behaviour (ASB) cases.Assisting with tenancy verification checks and tenancy changes.Helping to manage the voids and lettings process from start to finish.Arranging and attending property viewings and supporting tenancy sign-ups.Preparing welcome packs and tenancy documentation for new residents.Responding to resident enquiries by phone, email and face-to-face.Delivering a professional front-of-house reception service.Maintaining accurate records using housing management systems.Liaising with contractors, internal teams and external agencies.Supporting resident meetings, home visits and community events.Assisting with general housing administration and performance reporting.What We're Looking For You'll ideally have:Experience working within a Housing Association or Local Authority.Previous experience as a Housing Assistant, Housing Administrator, Housing Support Officer or similar.Excellent customer service and communication skills.Experience supporting tenancy management or neighbourhood services.Strong administrative and IT skills, with experience using housing management systems such as NEC Housing, Northgate, Civica, MRI or Orchard.If you have experience working within social housing, enjoy helping residents and want to develop your career alongside experienced Housing Officers, this is an excellent opportunity to gain valuable experience within one of London's leading housing teams.No two days are the same. From supporting tenancy management and estate inspections to assisting with lettings, resident enquiries and neighbourhood services, you'll play a vital role in delivering an outstanding service to residents across the borough.A proactive attitude with the ability to manage a busy and varied workload.Why Apply?Competitive PAYE rate of £19.00 - £19.90 per hourJoin a respected Housing Provider with a supportive Housing Management team.Gain exposure across tenancy management, estates, ASB, lettings and resident engagement.Excellent opportunity to build your housing career and broaden your experience.Full-time opportunity based in West London.Apply Today If you're passionate about delivering excellent housing services and want to be part of a team that makes a genuine difference to residents' lives, we'd love to hear from you.

Brent, London £21.41 per hour (PAYE) / £28.19 per hour (Umbrella)We are currently recruiting for a Housing Resolution Officer to join a busy Housing Needs Service on a 3-month temporary contract in Brent, London. This is an excellent opportunity for an experienced housing professional to support vulnerable households and help drive successful move-on from temporary accommodation.The RoleAs a Housing Resolution Officer, you will provide specialist housing advice and support to households in temporary accommodation, helping them secure suitable long-term housing options while ensuring compliance with legislation and council policies.Key ResponsibilitiesProvide housing options advice to residents in temporary accommodation and support move-on into settled housingConduct home visits and maintain regular contact with households to assess needs and manage expectationsSupport residents in accessing private rented, social, and intermediate housing optionsManage suitability assessments, reviews, and accommodation offers in line with legislationInvestigate and respond to complaints, tenancy issues, and anti-social behaviour casesWork closely with landlords, housing providers, and internal teams to resolve issues and improve outcomesIdentify and address tenancy breaches, fraud, or misuse of temporary accommodationAssist residents with benefits advice, employment signposting, and support servicesEnsure properties meet compliance standards, including health and safety requirementsMaintain accurate records and contribute to performance reportingAbout YouWe’re looking for candidates with:Strong knowledge of homelessness legislation (Housing Act 1996, Homelessness Reduction Act 2017, etc.)Experience working with temporary accommodation and vulnerable householdsExcellent communication and customer service skills, with the ability to manage challenging situationsExperience in case management, tenancy enforcement, and housing adviceStrong organisational skills and the ability to manage a demanding caseloadGood IT skills, including experience with housing management systemsA proactive and solution-focused approach to service deliveryWhat’s on OfferCompetitive hourly rate: £21.41 PAYE / £28.19 UmbrellaValuable experience within a respected London local authorityOpportunity to make a genuine impact supporting residents in housing needImmediate start availableIf you’re passionate about housing and ready to take on a fast-paced, rewarding role, apply today to be considered.

Housing Options Officer (Temporary Accommodation) Location: Wembley (Fully Office-Based) Rate: £21.41 PAYE / £28.19 Umbrella Contract: Immediate start | Ongoing temporary assignment Requirement: Basic DBS clearanceAbout the RoleWe are recruiting for a Housing Options Officer to support households in temporary accommodation, helping them successfully move on to more settled and sustainable housing.This is a fast-paced, frontline role where you will provide practical housing advice, tenancy support, and compliance management, ensuring all placements and offers meet legislative and suitability requirements.Key ResponsibilitiesProvide housing options advice to households in temporary accommodation, supporting move-on to private rented, intermediate, or social housingManage expectations and guide residents based on their housing register priority and individual circumstancesWork closely with lettings teams to monitor bidding activity and support residents in making informed housing choicesAssess and issue temporary accommodation offers and suitability decisions in line with legislationConduct suitability reviews, appeals, and investigations, including refusal casesInvestigate domestic violence and fear of violence cases, ensuring appropriate safeguarding actionsWork with accommodation providers to resolve complaints, tenancy breaches, and support issuesEncourage compliance with tenancy/licence conditions and take action on ASB, misuse, or breachesIdentify and investigate fraud, subletting, or abandoned properties, taking appropriate enforcement actionSupport tenancy audit programmes and promote effective use of temporary accommodationHelp residents access employment, training, and benefits support to improve housing outcomesAbout YouYou will bring:Experience in housing options, homelessness, or temporary accommodation managementStrong knowledge of housing legislation, homelessness duties, and suitability requirementsExperience handling complex casework, reviews, and enforcement activityAbility to work empathetically with vulnerable households while maintaining firm decision-makingStrong organisational and communication skillsConfidence managing a varied caseload in a busy local authority environmentWhat’s on OfferCompetitive hourly rateImmediate start opportunityLong-term temporary assignmentValuable experience within a busy Local Authority housing teamIf you’re an experienced housing professional ready to make an impact supporting residents into stable housing, we want to hear from you. Apply now