Average Housing Officer salary in South East London

Position: Housing Officer Location: London Pay Rate: £20-£23 per hour Main Purpose of the Job/Key Objectives: To provide a high quality housing management service which deals with tenancy and leasehold management services to residents living in the Council’s social housing stock. Be an advocate and champion for the housing service into your local patch. Support people to sustain their homes and quality of life. Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. Act as the principle point of contact for a local area, estate or patch or group of residents so that the environment and condition that residents experience is high quality and well maintained. To complete inspections, as required. Develop strong links with other council departments to provide solutions such as; access to properties, tenancy fraud, fire risks, safeguarding, and vulnerability to enable the Council to maintain properties in good order and protect residents. Where relevant take action in line with tenancy terms or leases, manage nuisance and anti-social behaviour casework. Job Context: The post holder reports to a Senior Housing Officer.The post holder will instruct and direct local services affecting housing management.The post holder has responsibility for completing inspections, raising repair order requests and commissioning works, as required for their patch.The post holder will be required to work occasionally outside 'normal’ office hours. Experience Working in social housing, care or similar public sector housing management role.Experience of dealing with complex casework both face to face and in writing.Experience of developing relationships with wide range of local stakeholders and partners.Experience of providing good tenancy, housing and leasehold advice, best practice and compliance is desirable.

Major Recruitment are currently recruiting for a Housing Customer Service Officer in Avondale Square, London Pay rate: £16.53 basic per hour Working 8-4 Monday to Friday, required in the office 5 days per week6 month placementLocation: London SE1 5PD Knowledge of social housing is a must Using the CRM system (Civica) to record all interactions with residents Main Duties & Responsibilities Address all customer enquires in a helpful, friendly and professional manner. Providing advice and assistance to customers on a wide range of issues at the first point of contact. referring enquiries to managers or external agencies as necessary and following up enquiries to ensure that the customer receives an accurate and timely response. Maintain a welcoming, attractive reception for visitors during open hours and an efficient, professional working environment for staff at all times. Ensure all contact and service requests are logged on the housing management system (Civica) and allocate to the relevant person / team. Establish, develop and maintain effective working relationships with colleagues, contractors and agencies to ensure that the needs of the customers are met. Ensure property keys are issued and stored appropriately and ensuring this is logged on Civica. Ensure all communal keys / fobs are stored securely and maintain a robust monitoring/ auditing system. Process payments for community facilities, parking, fobs, guest flats (where appropriate) Provide assistance on the preparation and distribution of resident communications, i.e newsletters, leaflets, website and social media Respond to complaints politely and promptly in accordance with our complaint handling procedures. Escalate to the appropriate person or team. INDLS

Interim Housing Officer Vacancy Agency Ref: 86732 We are currently supporting a highly reputable local authority's tenant management organisation who are recruiting for a Housing Officer to provide a customer focused, proactive and high-quality tenancy, neighbourhood management service to general needs residents. Location: Working five days onsite in Westminster Hours: Monday to Friday, 9:00am – 5:00pm Length of Contract: 3 Months Temporary, with the possibility of extension Main responsibilities of the role: Responsible for the day-to-day management of a patch of tenanciesMaintain up to date knowledge of relevant housing legislations and case law in respect of tenancy, neighbourhood, and estate managementPlan, co-ordinate and undertake a tenancy audit of your patch, visiting all properties within an agreed timeframeCarry out all sign-up interviews in line with agreed policy and proceduresEnable tenants to successfully sustain their tenancy and reduce the incidence of tenancy breakdownGive good quality housing advice to residents on all tenancy and estate management services, and signpost tenants to partner agencies to increase residents’ access to services Essential Requirements: Previous experience in housing managementAbility to deal effectively with tenants who may be vulnerable, difficult or aggressiveExcellent communication, numeracy and IT skillsA DBS from within the last 3 years or willingness to obtain If you are interested in this position, please contact me on or email on