Average Housing Officer salary in Liverpool

Castlefield Recruitment are currently recruiting a Complaints Officer for a Housing Association based in Merseyside. The role is on an initial 3-month temporary contract, likely to be extended. The hourly rate is £22.45 per hour and office attendance is required 5 days per week for initial training, moving to a hybrid pattern of 3 days in office, and 2 days from home.The role:Manage a caseload of stage 1 and 2 complaints in relation to all service areas across the organisation, primarily repairsInvestigate complaints and respond to the customer within timescales, acting as the single point of contact for the customer throughoutRecord, monitor and report on the progress of complaints and ensure compliance with statutory and internal proceduresMonitor the implementation of complaint decisions, remedies and recommendations on service delivery, including ensuring goodwill and compensation payments are issued to the customer when appropriateEnsure all actions and interventions are recorded within the Case Management SystemWhat you need:Experience of working in complaint handling, preferably within social housing or a similar environmentKnowledge of the Housing Ombudsman’s Complaint Handling Code and Government’s Social Housing White PaperGood verbal and written communication skills

We have an exciting opportunity to recruit an experienced Housing Officer in Liverpool on a full-time, temporary contract for a minimum of 3 months, paying up to £22.50 per hour with hybrid working. You'll be responsible for a patch of approx 600 general needs properties across your area, ensuring the delivery of a high-quality, customer-focused housing and tenancy management service. You will require a driving licence with access to your own vehicle with valid business insurance.Your new role Carrying out visits to new tenants, completing tenancy audits and exchanges, new tenancy reviews and attending evictions Dealing with relationship breakdowns, unauthorised occupation including subletting, tenancy fraud and failure to allow access Completing assessment of needs for new tenants at low to medium risk of tenancy failure, signposting to external support agencies as appropriate and implementing positive interventions to encourage tenancy sustainment Managing your own caseload of low to medium level anti-social behaviour and other tenancy breach cases including triaging, gathering evidence/witness statements, preparing legal documentation for court proceedings and legal interventions Responding to general enquiries, complaints and praise from customers and local MPs Working in partnership with various external agencies and stakeholders including Local Authority, Police, Benefits Agencies, Social Services, Mental Health teams and others Preparing and serving notices where required Promoting and encouraging resident engagement Property inspections, void control and ensuring compliance with health & safety What you'll need to succeed Proven experience of delivering housing & tenancy management services across general needs properties including low level ASB management, signups, voids, exchanges and income management Experience of managing own caseload of ASB/tenancy breaches, gathering evidence/taking witness statements, serving notices and preparing legal documentation An understanding of welfare reform and ability to provide basic advice/guidanceGood knowledge of housing legislation and best practice Driving licence with access to own vehicle with valid business insurance What you'll get in return Weekly pay Competitive salary Option to be paid PAYE or Umbrella Mileage reimbursement Hybrid working What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We're looking to recruit a Housing Officer with experience of Anti-Social Behaviour case management in Liverpool on a full-time, temporary contract for a minimum of 3 months, paying up to £22.50 per hour with hybrid working. Your new role Managing own caseload of low to medium level ASB and tenancy breach cases including carrying out investigations, gathering evidence and preparing legal casework Dealing with abandonments, relationship breakdowns, unauthorised occupation, tenancy fraud and dealing with failures to allow access Attending accompanied viewings with prospective tenants, carrying out tenancy audits, exchange inspections, tenancy reviews and attending evictions Identifying customers at risk of tenancy failure, undertaking assessment of needs and implementing positive interventions or signposting to external support agencies to ensure tenancy sustainment Prepare and serve notices for breaches of tenancy, attending evictions, issuing warnings and other early intervention tools to reduce riskResponding to general enquiries or complaints from customers, stakeholders and local MPs Discharging all legal, regulatory and insurance duties regarding properties within your portfolio What you'll need to succeed Proven experience of managing housing stock and delivering key housing & tenancy management functions to customers Experience of managing caseloads of anti-social behaviour and tenancy breaches, gathering evidence, preparing legal casework Good knowledge of housing legislation and best practice Strong communication and interpersonal skills with the ability to communicate effectively with individuals at all levels, including vulnerable tenantsDriving licence with access to own vehicle with valid business insurance What you'll get in return Weekly pay Competitive hourly rates Option to be paid PAYE or Umbrella Hybrid working Mileage reimbursement What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk