Average Housing Officer salary in the UK

Housing Officer £33,000 - £35,000 Basic SalaryMonday to FridayAs the Housing Officer, you will be responsible for building strong relationships with tenants, conducting periodic property inspections, and ensuring compliance with health and safety regulations. The Housing Officer acts as the eyes and ears of the Repairs & Maintenance team in the field, providing essential feedback and reports. This role requires close coordination with the Senior Repairs & Maintenance Coordinator and involves various tasks, including key management, collection and key lock installations all whilst maintaining health and safety standards.You must have experience working with local authorities in a similar capacity in order to qualify for this role.Housing Officer - Day-to-Day Accountabilities:Tenant Relationship Management:Build and maintain strong relationships with tenants, ensuring open lines of communication.Address tenant inquiries and concerns promptly and professionally.Property Inspections:Organise and conduct periodic property inspections as per the contractual terms of each property.Carry out additional inspections requested by the Repairs & Maintenance team.Document inspection findings and highlight any need for repairs or maintenance.Reporting and Documentation:Report all inspections that highlight the need for repairs or maintenance directly to the Senior Repairs & Maintenance Coordinator.Properly file inspections that do not require repairs or maintenance using the relevant inspection software.Maintain accurate records of all inspections on the G-Drive, ensuring documentation is complete and up-to-date.Health and Safety Compliance:Install key locks and cut keys as needed to ensure secure access to properties.Conduct installations to comply with health and safety and fire regulations, such as fire blankets.Ensure all installations and modifications meet compliance standards.Field Operations Support:Act as the eyes and ears of the Repairs & Maintenance team during field operations, identifying and reporting any issues promptly.Provide detailed feedback on property conditions and tenant concerns to the Repairs & Maintenance team.Key Management:Oversee the installation of key locks and key cutting to ensure all properties are secure.Maintain an organised and up-to-date key management system, ensuring all keys are properly logged and tracked via the key management member of staff.Housing OfficerBy fulfilling these responsibilities, the Housing Officer ensures that properties are well-maintained, compliant with health and safety standards and that tenants’ needs are met efficiently and effectively. This role is crucial in supporting the Repairs & Maintenance team and ensuring smooth property management operations as it provides front-line customer service to all stake holders.Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of!Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions.We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration.Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.

Housing OfficerLeedsPermanent39 hours pw£33,000Hamilton Woods Associates are recruiting for a number of Housing Officers on an initial temporary basis to work across leasehold and shared ownership properties. Office working will be required at least 4 days a week in the organisations Leeds based offices.Key Responsibilities of the Housing Officer:Acting as the first point of contact for customers living within shared ownership and leasehold propertiesManaging rent arrears cases and enquiriesMaximising income collection for the business, including rent and service chargesNegotiating feasible repayment plans for customersManaging complaints of anti-social behaviourLiasing with third party property management agents, developers and customersManaging shared ownership homes and leases, ensuring compliance with relevant legislation, regulation and industry good practiceLiaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments.Attending court to represent the organisation at repossession hearingsSupporting the team with regards to customer feedback, including customer satisfaction surveysMaintaining accurate records of customer accounts and changes to existing accountsRequirements of the Housing Officer:1 year + worth of property management experience in affordable housing or private rental sector

Your new companyWe are currently recruiting for an experienced Housing Officer to join a well-established housing organisation based in Glasgow's Southside on an initial 3-month contract, with the potential for extension.This is an excellent opportunity for a housing professional who can hit the ground running and deliver a high-quality service to tenants and residents.Your new roleManaging a designated housing management patchConducting tenancy visits and estate inspectionsManaging tenancy sustainment and support activitiesInvestigating anti-social behaviour complaints and taking appropriate actionManaging rent arrears and income recovery casesResponding to tenancy-related enquiries and housing management issuesLiaising with internal teams and external agencies to achieve positive outcomes for tenantsWhat you'll need to succeedPrevious experience working in a Housing Officer or Housing Management roleStrong knowledge of tenancy management, ASB and arrears recoveryExcellent communication and customer service skillsAbility to manage a varied caseload effectivelyFull UK Driving Licence and access to a vehicle is desirable.What you'll get in returnImmediate start Initial 3-month contractOpportunity to work within a respected social housing organisationCompetitive hourly rateSupportive team environmentWhat you need to do now If you're an experienced Housing Officer available at short notice or actively considering your next opportunity, we'd be keen to hear from you.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk