Average Housing Assistant salary in London

A small Housing Association in Central London is looking for a Housing Assistant for a 12 month maternity cover. Key responsibilities: Lead on all Lettings administration work, including preparing tenancy packs, preparation of tenancy void management, and ensuring compliance with CORE reporting. Repairs administration and management. Manage complaint administration, plus general administrative support as required. Respond to queries and keep residents updated. Maintain the resident database, ensuring that information is accurate and up to date. Provide advice to residents and signpost to other agencies where necessary. Responsible for overseeing and reporting on void turnaround times. Process applications from new applicants, internal transfers, and mutual exchanges Provide general advice and assistance to applicants regarding their housing options. Take payments and set up payment arrangements. Where appropriate, provide advice and assistance to residents on income maximisation by referring them to external agencies. Liaise with Local Authority to ensure residents receive their full entitlement to Housing Benefit or Universal Credit and to minimise overpayments. Build strong and collaborative relationships with residents and the local community. To work flexibly with colleagues and ensure adequate departmental and office cover where needed This is a hybrid working role with the expectation that the role requires attendance of the office at least three days a week. Skills and experience: Experience of working in a customer facing or front-line role. Proven experience of building strong and collaborative relationships. Ability to work accurately using complex databases and systems Ability to manage relationships with diverse customer base Excellent communication skills, both verbal and written Competent and confident in use of IT with ability to use Microsoft Office packages Customer-centric, always adopting a resident-focussed approach that exceeds expectations

Job Title: Day Concierge Location: The Oren, Hampstead Heath Salary: £29,000 pa with perks. Job type: Full Time, Permanent role. Elysian Residences is a UK business, specialising in the development and operation of luxury retirement communities. At Elysian, we offer a premium service and care provision that, until recently, could only be found in countries such as the USA, Canada, Australia, and New Zealand. The role: The overall purpose of this job is to act as a first point of contact for our residents, you will be establishing and promoting a community environment, be available for residents and assist with their needs, assisting with administration tasks and promoting a positive atmosphere within a residential community. You will all assist with maintaining the quality standards of the development, quickly and efficiently resolving all issues and providing an exceptional level of customer service to all residents within this prestigious development. What you'll do:Duties include but are not limited to: Greet stake holders, residents and visitors warmly and make them feel welcome and attended too.Undertake resident welcome meetings ensuring they are fully conversant with the development, how it operates and are aware of all that it has to offer.Assist residents, guests, extended family and stakeholders either via telephone, site portal/app or in person at the resident hub regarding maintenance issues, complaints, emergencies and additional requests.Provide a visible presence of on-site management at times of peak resident movement, i.e. mornings and evenings.Be able to valet park residents vehiclesPromote community engagement events and initiatives and be able to assist with booking theatre tickets and any other requests made by inhouse residentsAssist with the resident key handling services and apartment access permission/disclaimer forms including logging, receiving and handing out keys to authorised persons.To create, update, operate and be fully conversant with local suppliers and be a literal library of information for the residents on demandBe fully conversant with the operation of the standard domestic appliances provided within the apartments.Ensure that all areas of the resident hub are clean and tidy at all timesEnsure resident interaction is sufficiently documented to ensure a seamless customer service experience is achieved. Building Maintenance and Management Assist with system testing around the development (including services such as emergency lighting and fire alarms/smoke vents).Report any faults and/or items to be repaired to the management team via Clixifix.Assist with gaining and recording meter readings when required.Where required assist with contractor signing-in/out/procedures and ensure they are working safely/ complying with Health & Safety regulations on site.Complete site walk arounds to look for issues on the estate, as required.To enforce discipline on contractors and other visitors if required in a firm but polite mannerTo obtain relevant daily building and visitor information from the team at the beginning of each shift; to be familiar and enforce with moving in/delivery procedures. (initially this will be with the client)To complete daily site records for occurrences and compliance requirements.Reactive Works: Handle reported maintenance issues in a timely and effective manner (following internal procedures), communicating with affected parties throughout the process.Contractor Management: be able to manage the Permit to Work processHealth & Safety: Ensure that health & safety legislation, policies and recommendations are adhered to at all times.KPI achievement: Monitor and achieve Key Performance Indicator targets (eg. Avg time for completion of reactive works).Online Portal: Ensure the online portal is kept up to date with relevant and accurate information.Data Management: Ensure our database is kept fully up to date at all times. Manage hard and soft copy data (including e-mails), ensuring all files are scanned, tagged, up-to-date and filed appropriately in Qube (our property management software system). Team Management To work as a team with colleagues / 3rd party contractors to maintain the high standards required for a high-class residential site, ensuring a 5 star service to the building and its client.To attend training sessions or meetings as requiredTo perform any other duties as reasonably directed for the good management of The Oren. Benefits: Contributory Pension SchemHealth Care cash planDeath in-service two-time salaryMeals on DutyAccess to 100's of discounted daily purchases via Bright Ex-changeEmployee Assistance Package - EAP. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Front of House Manager, Front of House Assistant, Receptionist, Customer Service Administrator may also be considered for this role.

Housing Officer Based in West London Salary: £39,021Our client Octavia are looking for an experience Housing Officer to join their team! You will be responsible for the delivery of an exceptional end-to-end customer journey and be the first point of escalation in the customer journey. The CHL is ultimately responsible for the successful completion of the customer journey and the achievement of our customer satisfaction target. Your part of a team that is the face of Octavia which plays a critical role in keeping our customers happy. Key Responsibilities Through regular contact, develop and capture an in-depth knowledge of our customers, the communities in which they live and act as an internal and external advocate of resident prioritiesTo develop and maintain positive relationships, and work in close partnership, with internal and external stakeholders to respond to resident prioritiesManage and provide advice on a range of tenancy related issues including succession, mutual exchanges, assignments, transfers, enforcement of tenancy obligations and working closely with other teams in ensuring access for gas and emergency repairs and transfersIdentifies and assists vulnerable tenants both directly and indirectly in close partnership with Octavia's care and support services and/or external agenciesAct as the main point of escalation for complex customer queries (Rents, ASB, Repairs, tenancy support and Lettings)Enable customers to promote and participate in resident involvement activities in liaison with the Resident Involvement department ensuring that the teams are active and involved in arranging regular customer meetings and community events including at evenings and weekendsAssist and carry out estate inspections with our Estate Services teamWhere the specialist team has limited capacity, assists with the investigation and management of tenancy fraud casesWorks closely with the Income Team to prepare residents for welfare reform including financial capability risk assessments, basic household budgeting advice, initial guidance on accessing benefits and services on-line, and assisting in the recovery of low-level arrears via home visits and cold callingManages complaints effectively by seeking to resolve at first point of contact, drafting first stage complaints, and identifying lessons learnt and required service improvementsWorks closely with Voids and aftercare teams to ensure residents are satisfied when moving into new properties, acting as both an internal client and resident advocate as well as supporting practical arrangements on the handover of schemesASB, Parking, Tenancy Fraud, Repairs, Getting to Know You Visits, vulnerable customers, rent arrears, one touch resolution, correspondence, and post new tenancy checks Experience: Demonstrated experience of working in a fast-paced customer service environmentProficient in the use of contact centre software and systemsExperience of handling high volumes of multi-channel contact and case managementExceptional focus on delivering high levels of customer service with the ability to communicate effectivelyDemonstrated experience of dealing with a wide range of issues in a responsive, reliable and respectful wayExperience of complaints and resolutionExperience of keeping up to date with regulatory changes and service developmentsknowledge of other relevant legislation (Housing Acts, ASB, Crime and Policing Act, Racial, Disability and Sex Discrimination and tenancy enforcement) Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.