Average Housing Administrator salary in the UK

Location: Hybrid - Linked to Morden - Apollo HouseSalary: £29,640 - £34,277 per annumHours: 36 hours per week - flexible options considered Contract Type: 12 month Fixed Term contractThis is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025 Due to an internal move, we're seeking a full time Regional Housing Administrator to join us in Morden to work alongside a team of customer-focussed and efficient administrators who all provide an effective administrative service to our Neighbourhood team.You'll be required to report any communal repairs to contractors, maintaining relevant records, and action customer enquiries, liaising with contractors and raising Purchase Orders. We'll look to you to maintain records of lettings and liaising with colleagues on inspections and be able to cover the reception at the Morden office as and when required.You'll already have previous experience in a customer service environment. You'll be able to write clear, accurate and concise records, often analysing data from a variety of sources and be able to prioritise your busy workload as required.Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying.Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.Closing Date - Monday 28th September 2026 at midnight. This is a hybrid role with a base location at our offices in Morden. Candidates will be expected to work from the office at least 2 days per week and be willing to travel to the Penge office to assist with cover.At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. Act now - apply today! This vacancy may close early without notice.

We are recruiting for a Housing Assistant to join the organisation on a 12-month fixed term contract.Working closely with the Housing Officers and wider housing team, you will provide day-to-day administrative and customer-focused support across a range of housing management activities.This is an excellent opportunity for someone with customer service experience within a social housing or housing environment who is looking to develop their career within housing.The role will involve acting as an important first point of contact for tenants, responding to queries and requests, maintaining accurate records and assisting Housing Officers with their caseloads and wider tenancy management responsibilities.You will have regular contact with tenants by telephone, email and other channels, helping to resolve queries where possible and ensuring more complex issues are appropriately referred to the relevant Housing Officer or internal team.The role will also provide exposure to a broad range of housing management activity, including tenancy management, lettings, property visits, tenancy sustainment and neighbourhood issues.Key Responsibilities of a Housing Assistant:Act as a key point of contact for tenants, responding to telephone, email and other housing-related enquiries.Provide a professional, helpful and customer-focused service to tenants.Assist Housing Officers with the day-to-day management of their tenancy caseloads.Support Housing Officers with tenancy management, tenancy sustainment and neighbourhood issues.Record and update tenant and tenancy information accurately on housing management systems.Assist with correspondence, casework, appointments and general housing administration.Support the management of tenancy breaches, ASB reports and other tenancy-related issues, escalating matters where appropriate.Assist with lettings, allocations, tenancy sign-ups and tenant moves.Liaise with repairs, income, housing and other internal teams to help resolve tenant queries.Follow up outstanding actions and ensure tenants receive appropriate updates.Assist Housing Officers with property and tenancy visits where required.Help maintain accurate case management information and records.Support the wider housing team with the delivery of new-build and vacant-property programmes.Manage competing priorities effectively and contribute to a responsive housing service.Work collaboratively with colleagues while also taking ownership of allocated tasks.About You:We are looking for someone who is customer-focused, organised and confident dealing with tenants, with previous experience in a social housing or housing-related environment.You will ideally have:Previous customer service experience within social housing, housing association or local authority housing.Experience dealing directly with customers or tenants by telephone, email or face-to-face.An understanding of housing services and the needs of social housing tenants.Experience providing administrative or casework support.Good communication and relationship-building skills.Confidence dealing with a range of tenant enquiries, including potentially challenging or sensitive situations.Good organisational skills and the ability to manage competing priorities.Strong attention to detail and accurate record-keeping skills.The ability to work effectively as part of a wider housing team.A proactive and positive approach to supporting colleagues and tenants.Good IT skills and confidence using housing management or case management systems.A willingness to learn and develop knowledge of tenancy management, housing policies and procedures.Previous experience working alongside Housing Officers or supporting a tenancy management team would be highly desirable.What's on Offer?Salary around £27,000 per annum12-month fixed term contractHybrid and flexible working30 days' annual leaveAdditional Christmas leaveHealthcare planCompetitive pension schemeOpportunity to gain valuable experience within a developing housing serviceExposure to generic tenancy management, lettings, voids and tenancy sustainmentSupportive role working closely with experienced Housing OfficersOpportunity to develop your career within the social housing sectorCommunity-based housing service across Swansea and surrounding areasIf this Housing Assistant role is of interest, please apply or contact katie.***@niyaapeople.co.uk

Social Housing ManagerImpressive £55,000 to £60,000 salary.Working hours Monday to Friday 9.00am to 5.00pm.Social Housing ManagerYou will work for a Property Management company who are a leading provider offering various housing solutions, including HMOs and emergency temporary housing for multiple disadvantaged victims of domestic abuse and some with mental health issues so you will need to be solution focussed. They actively engage in community service, support disabled living, and facilitate supported living initiatives and aim to tackle homelessness by offering diverse and inclusive housing options working on behalf of Councils and Charities.You will act in a Head of Operations role reporting directly to the Managing Director. You will supervise and be responsible for circa. 24 staff members of the property management team plus 4 in Accounts who require very little supervision. The property portfolio consists of some 1,600 properties with 450 of these which are privately owned. Social Housing ManagerYou will manage attendance and lateness, ensure staff are replying to calls, emails, performance, dealing with holidays, compliance and 1 to 1's. The post holder will be responsible for acting as the primary interface with residents, delivering an excellent customer focused housing management service that achieves the core service objectives with a focus on sustaining tenancies, improving the quality of life of residents and meeting key performance indicators and contract priorities.Social Housing ManagerThey are looking for someone who will sign up to their values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of their clients and communities.Key responsibilities:Manage tenancy and leasehold issues as appropriate, undertaking extensive liaison with residents, colleagues, external partners such as the local authority, contractors and the voluntary sector in order to ensure outstanding outcomes for residents at all times.Develop strong and effective working relationships with clients, resident representatives, elected members and other key stakeholders to create a positive impression.Manage the day-to-day operational delivery of the housing management services upon the patch including responding to complaints and correspondence.Managing response to anti-social behaviour cases.Managing the voids process and re-letting of properties within contract targets.Ensuring tenancy management issues are dealt with in a timely fashion and in line with council policies / statutory guidelines.Leading on liaison with council departments / contractors on arrears management and repairs and maintenance issues.Leading on estate inspections on the patch and collaborating with contractors to ensure high standards of cleaning and grounds maintenance are delivered and communal repairs logged and completed as required.Leading on resident engagement initiatives upon the patch.Attend and participate in forums, review panels, partnerships meetings, tenant and resident meetings, community events as required.Social Housing Manager£55,000 to £60,000 salary. Working hours Monday to Friday 9.00am to 5.00pm.Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of... Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector.We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA’s.Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies.Find Steve King on LinkedIn.