Average Housing Administrator salary in West London

Morgan Hunt are looking for a Customer Engagement Coordinator. This serves as a vital first point of contact for tenants, leaseholders, and contractors with housing inquiries. This role is essential in delivering informed and courteous customer advice and information. The post holder will engage with customers both in person and through various communication channels, ensuring a high-quality service that represents the organisation effectively and champions resident's views. This role is Office basedKey Responsibilities:Utilise the IT system to report repairs raised by customers and stakeholders, keeping them informed of progress.Monitor the repair process to ensure customer satisfaction and assist in resident satisfaction surveys.Support the Housing Services Team in delivering a customer-focused service, including handling communal repairs and administrative duties.Provide professional service to residents, contractors, and partner agencies.Assist with tenant viewings and processing tenancy changes in a timely manner.Respond to resident inquiries regarding tenancy, leasehold, rent, and repair matters.Qualifications:Excellent verbal, written, and interpersonal communication skills.Ability to respond flexibly to non-routine situations and establish effective relationships with customers.Good computer skills, with knowledge of Microsoft Office applications.Good organisational skills and the ability to work independently.Education Requirements:Good general standard of education: 5 GCSEs or equivalent.Experience Requirements:Experience working with the public and engaging customers at every step.Knowledge of housing sector principles and a willingness to learn.Experience in administrative roles or customer service environments.Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

A leading UK law firm is seeking a Housing Paralegal to join its thriving Housing team, supporting experienced fee earners and Partners on a varied caseload of housing management and litigation matters.This is an excellent opportunity for a paralegal with an interest in housing litigation and social housing to develop their legal experience within a busy and growing team.The RoleSupporting fee earners on anti-social behaviour matters and breach of tenancy injunction applications.Assisting with housing management possession proceedings.Supporting disrepair claims, including pre-action correspondence, disclosure and liability assessments.Assisting with applications for access injunctions.Supporting general housing management advice relating to tenancy and occupancy issues.Drafting legal documents, correspondence and court forms.Maintaining accurate and up-to-date case files using the case management system.Preparing hearing bundles and supporting court-related processes.Conducting legal research and assisting with client instructions.Providing general administrative and case management support across the team.About YouGenuine interest in housing litigation and social housing.Previous paralegal or relevant legal experience.Strong organisational skills and excellent attention to detail.Ability to manage competing priorities and meet deadlines.Excellent written and verbal communication skills.Proactive approach with the ability to take ownership of tasks.Strong IT skills and confidence using case management systems.Ability to work collaboratively within a busy legal team.Hardworking, driven and keen to develop a career within housing law.This is an excellent opportunity for a Housing Paralegal to gain hands-on experience across a broad range of housing litigation and management matters, working alongside experienced lawyers within a supportive and growing team.

Administrative Assistant - Housing & NeighbourhoodsLocal Authority | Wembley | Hybrid Working | Immediate Start | Ongoing Temporary ContractAre you an experienced Administrator or Customer Service professional looking for your next opportunity within local government?We are recruiting for an Administrative Assistant to join a busy Housing & Neighbourhoods team, providing first-class support to residents and stakeholders across a range of housing-related services. This is an excellent opportunity for someone who enjoys helping customers, managing enquiries, and working in a fast-paced environment.Location & Working PatternWembleyHybrid working availableOffice attendance required in line with service needsContract DetailsImmediate StartOngoing Temporary AssignmentPotential for long-term extensionPay Rates£18.65 per hour PAYE£24.65 per hour UmbrellaThe RoleAs an Administrative Assistant, you will act as a key point of contact for residents and customers, handling enquiries and supporting the delivery of Housing & Neighbourhood Services. You will work across multiple communication channels, ensuring customers receive a professional, efficient, and customer-focused service.The role requires strong administrative skills, excellent attention to detail, and the ability to manage a varied workload while maintaining high service standards.Key ResponsibilitiesProvide a professional first point of contact for Housing & Neighbourhood enquiries.Respond to customer enquiries, complaints, and service requests via telephone, email, webchat, social media, and other communication channels.Take ownership of enquiries and work proactively to resolve issues effectively.Process transactions, payments, discounts, complaints, and service requests accurately.Maintain and update records across a range of databases and IT systems.Support customers in accessing online and self-service options, encouraging digital engagement.Liaise effectively with internal departments and external stakeholders.Manage sensitive and complex customer enquiries with professionalism, empathy, and tact.Ensure compliance with data protection, information governance, customer care, and council policies.Support continuous service improvement by contributing ideas and feedback.Work flexibly across different teams and service areas to meet operational requirements.Safeguard the wellbeing of children and vulnerable adults in line with organisational responsibilities.About YouWe are looking for candidates with:Previous administration, customer service, contact centre, or local authority experience.Excellent verbal and written communication skills.Strong organisational skills and attention to detail.Experience working with databases, CRM systems, and Microsoft Office applications.The ability to manage multiple priorities in a busy environment.Strong problem-solving skills and a customer-focused approach.Confidence handling challenging conversations professionally and sensitively.Experience within housing, neighbourhood services, repairs, tenancy services, or a public sector environment would be advantageous.