Average Housing Administrator salary in the UK

Make a real difference in learning disabled people's housing journeysAt Hft, our vision is to create a future where learning disabled people can live the best life possible. We do this by campaigning for change, providing personalised support and creating solutions that enable people to live independently.We’re now looking for a highly organised and customer-focused Housing & Central Support Administrator (Housing & People) to join our Commercial Housing team. This is a key role supporting tenants, families and colleagues — helping ensure income processes, tenancy documentation and housing administration run smoothly and efficiently.About the roleAs Housing & Central Support Administrator, you’ll provide high-quality administrative support to the Housing team, while also supporting reception and central services across the organisation.You’ll act as a first point of contact for:Tenants and familiesSupport teamsHousing OfficersLocal authoritiesContractors and external partnersYou’ll play an important part in supporting income processes, Housing Benefit administration and tenancy documentation — helping ensure our tenants’ homes are secure, compliant and well-managed.What you’ll be doingAct as the first point of contact for Housing Services enquiries, delivering professional and responsive customer service via phone, email and in person, while managing shared inboxes within service standards.Provide comprehensive income and rent administration support, including processing Housing Benefit and Council Tax correspondence, liaising with local authorities, and accurately recording benefit outcomes.Support lettings and tenancy processes by preparing tenancy documentation, maintaining accurate housing system records, and ensuring all legal and compliance paperwork is up to date.Deliver efficient administrative and operational support, including producing correspondence and reports, managing post, raising purchase orders, and maintaining accurate electronic and paper records.Ensure high standards of quality and compliance by logging tenant and agency contact, maintaining GDPR and data accuracy standards, and supporting Health & Safety, Equality & Diversity, and Data Protection policies.What we’re looking forExperienced in administration or customer serviceHighly organised with strong time management skillsConfident using MS Office and maintaining digital systemsDetail-oriented, particularly when handling financial and tenancy recordsProfessional and compassionate when working with tenants and familiesAware of confidentiality and GDPR requirementsDesirable (but not essential):Experience in housing or supported housingBasic understanding of Housing Benefit and Council Tax processesWhy join Hft?Our values shape everything we do:Diverse – We champion equity, diversity and inclusion.Kind – Compassion is at the heart of our work.Positive – We focus on solutions and collaboration.Visionary – We imagine and create better futures.You’ll be joining a supportive organisation where your administrative skills directly contribute to stability, independence and better outcomes for people with learning disabilities.Interested?If you’re organised, approachable and motivated to make a difference in a housing environment — we’d love to hear from you.

Working hours: Full time - 36 hours per weekSchedule type: Hybrid working - expected to attend the office 3 days per week during the initial three-month training period. Following this, office attendance becomes more flexible.The RoleAre you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy homes for our residents—and we’re looking for someone who shares that commitment.As an Income Officer, you’ll join a forward-thinking income team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter.This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development.What you’ll be doingIn this role, you’ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will:Proactively manage a caseload of current and occasionally former tenant arrears to reduce debt across all tenure types.Identify and respond to customer vulnerabilities, offering tailored solutions to prevent arrears escalation and eviction. Build positive relationships with customers through empathetic communication and personalised support. Work closely with internal teams and external partners (e.g. DWP, local authorities) to resolve complex arrears cases and access financial support. Maintain accurate case records, update systems promptly, and ensure all actions align with Raven policies and legal frameworks.What you’ll bringThis is a highly customer-focused role. Successful candidates will have experience working directly with residents, managing challenging conversations around rent arrears, supporting vulnerable customers, and building positive relationships through both telephone and face-to-face interactions. We’re looking for someone who:Has experience supporting customers with rent, housing, income, debt, or account management matters.Takes a customer-focused approach, building positive relationships and conducting empathetic yet effective conversations.Is confident managing complex cases and identifying practical solutions that help customers sustain their tenancy.Has knowledge of housing, welfare benefits, debt recovery, or related legislation and processes.Has experience supporting vulnerable customers and signposting them to appropriate support services.Demonstrates strong communication, negotiation, and problem-solving skills.Can work independently, manage competing priorities, and maintain accurate records.Is able to understand and interpret financial information.Holds a full UK driving licence and is willing to travel across our communities.Why join Raven?At Raven, we’re more than just a housing association — we’re a community focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference.You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.What Raven will offer in returnTo create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.Our reward package includes:Competitive salariesFantastic work/life balance with flexible working and generous leave entitlementStrong focus on learning and development, with opportunities to grow your skills and careerEnhanced maternity, paternity, and adoption payFunded health cash planExtensive wellbeing supportVoucher-based recognition schemeRetail discountsRaven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.Additional InformationAs a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Are you someone who loves meeting people, thrives in a busy environment, and takes pride in delivering outstanding customer service?We're looking for a friendly, organised and proactive Front of House Administrator to join a well-established, market-leading estate agency in Guildford. This is a varied role where you'll become the face of the office, ensuring every client, visitor and colleague receives a warm, professional welcome while supporting a busy lettings team behind the scenes.As the first point of contact for everyone who visits the office, you'll be responsible for creating an exceptional first impression. Whether it's greeting prospective tenants and landlords, assisting contractors collecting keys, handling deliveries, or helping with general enquiries, you'll ensure everything runs smoothly.Alongside your front-of-house responsibilities, you'll also support the lettings team with administration, including:Assisting with lettings progressionChasing client paperwork, including terms of business and Land Registry documentsKeeping office window displays up to date and well presentedManaging incoming calls and emailsGeneral administrative support to the wider officeNo two days are the same, so you'll need to be comfortable juggling multiple priorities while maintaining a calm, professional and welcoming approach.We're more interested in attitude than a specific background. If you're naturally personable, enjoy helping people and can stay organised in a busy environment, we'd love to hear from you.You will need:Previous experience in a front-of-house, reception, customer service or administrative roleExcellent communication skills, both written and verbalA confident and professional telephone mannerStrong Microsoft Office skillsExcellent organisational and time management skillsThe ability to prioritise a busy workload and remain calm under pressureA proactive, positive and team-focused attitudeWhat's on offer?£30,000 - £32,000 salaryExtensive benefits package including pension, healthcare, discounted gym membership, life assurance and moreMonday to Friday, 9:00am-6:00pm office basedJoin a successful, friendly and professional teamVaried role with plenty of interaction and responsibilityIf you're someone who enjoys being busy, loves meeting people and takes pride in delivering first-class customer service, we'd love to hear from you.Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk