Claims Handler – EL & PL
The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.Key Responsibilities• To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims• Maintain accurate data on relevant case management system• Comply with set client SLA’s• Ensure quality service standards and productivity levels are maintained to a high standard• Allocate new claims and set strategies• Carry out supervisory tasks appropriate to level• Assist with training and mentoring team members• Undertake appropriate additional tasks provided by the Team Leader• Attend Client review meetings and assist with client project work where applicable• Build and maintain excellent relationships with ClientsSkills, Knowledge and Expertise• Minimum 2 years casualty claims handling experience • Experience dealing with quantum up to £25k• Excellent attention to detail• Strong communication and negotiation skills• Strong organisational skills• Supervisory experience is desirable• Excellent client care and customer service skills• Ability to manage own volume workload via task management• Ability to work as a team and independentlyBenefitsDavies Incentive Plan25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.Simply Health Care Cash PlanWeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeingDeath in ServiceCritical Illness CoverPHI/Income Protection (Private health insurance)Pension Contribution based 5% Employee / 3% EmployerEmployee Resource GroupsEmployee Volunteering ProgrammeCycle to Work Scheme*Tech Scheme*Season Ticket Loan*Gym Flex*Access to Online Discount SitesDiscounted Gourmet Society MembershipDiscounted Tickets for Merlin Attractions nationwideDiscounts at local retail outlets* after successfully completing probation
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