Campus Accommodation and Hospitality Manager
Job Title: Campus Accommodation and Hospitality ManagerLocation: The Queen's Foundation for Ecumenical Theological Education, Somerset Road, Edgbaston, BirminghamSalary: £32,298 paJob Type: Full-time, permanentClosing date: Monday 17th November 2025Interviews: Tuesday 25th November 2025About us:The Queen's Foundation is one of the oldest theological colleges in England outside Oxford and Cambridge. The attractive campus is situated across two neighbouring sites in Edgbaston, Birmingham. Teaching takes place typically seven days a week and several evenings, for most of the calendar year. As well as teaching and conference facilities, the campus has residential accommodation for staff and students, dining facilities, and office accommodationAbout the role:Whether assisting students and residents on a daily basis, supporting weekend residentials, conferences and events, or working with the team which delivers our annual Foundation Celebration, this role is at the heart of providing a welcoming campus environmentThe Campus Accommodation and Hospitality Manager will lead a team of reception and housekeeping staff to deliver and administer a full range of campus services. As well as providing an efficient and welcoming reception service, this includes the management of meeting rooms, accommodation booking, achieving and maintaining high standards of housekeeping, and overseeing contracted catering and refreshment services. The postholder will be part of a committed staff team, giving and receiving support to deliver the operational needs of the Foundation in a way which reflects our ethos of hospitality, care and communityThis is a full-time role, with some evening and weekend work during weekend residentials and other events. The postholder will also participate in an out-of-hours on-call rotaKey Responsibilities:1. To manage the delivery of accommodation and hospitality operationsFoster a welcoming and inclusive atmosphere for students, staff, and visitors from diverse backgrounds and denominationsOversee the day-to-day running of hospitality services including accommodation, catering and menus, and support for conferences and eventsRepresent the staff team on hospitality matters at the Foundation's residents' and community forum meetingsMaintain high standards of cleanliness, presentation, and service across all facilitiesLiaise with Facilities Manager regarding maintenance needs arising in meeting rooms and accommodation2. To manage a team of hospitality staffDraw up duty rotas for the Hospitality team based on varying operational needProvide ongoing support, training, and development for team membersCarry out line management responsibilities in line with the Foundation's HR policies and procedures3. To manage the delivery of events and conferencesGenerate quotes for events and conferences in consultation with internal and external organisersLiaise with conference planners to understand their needs and explore creatively how these may be metSupport marketing for events, conferences, and other campus activitiesOversee the Hospitality team to ensure effective administration for the smooth delivery of hospitality for teaching, residentials, events and conferencesOversee room bookings, check-ins/outs, ensuring smooth turnaround of all accommodations between occupancy4. ProcurementManage procurement for hospitality goods and services in consultation with the Management Accountant and the Director of OperationsMonitor costs and implement efficiencies while maintaining quality5. To work with colleagues across the Foundation in undertaking other tasks should the operational need ariseUndertake tasks reasonably required by the Director of Operations, The Principal, or another senior managerWork with other Professional Services staff to ensure that essential areas of work are covered if operational needs ariseAbout you:EssentialExperience in management, especially linked to accommodation and hospitalityStrong interpersonal and communication skillsAbility to lead and motivate a teamA positive and collaborative approach to problem-solvingOrganised, proactive, and able to manage multiple prioritiesCommitment to Queen's core values within a broad ecumenical Christian contextDesirableUnderstanding of a theological education / training for ministry environmentFamiliarity with safeguarding principles (NB. safeguarding training according to Queen's policies and practices will be provided)Experience of working in a faith-based educational settingBenefits:Pension scheme with a generous employer contribution25 days, 8 Bank Holidays, plus closed days between Christmas and New YearFree lunch in the dining room during termtime, while on shiftFree onsite parkingCycle to Work schemeOnsite residential accommodation at competitive rent may be availableAdditional Information:Please click on the APPLY button to send your CV and Cover Letter for this role.The cover letter should include:What interests you about the role?Relevant skills and experienceYour understanding of the organisation and the roleAny relevant qualifications heldCandidates with experience of; Accommodation Manager, Housing Manager, Hospitality Manager may also be considered for this role.
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