Average Helpdesk Administrator salary in St. Albans

Helpdesk CoordinatorLocation: St AlbansSalary: £26,000 - £28,000Hours: 08:30 – 17:30 (1 hour lunch)About the RoleWe’re seeking an organised and proactive Helpdesk Coordinator to join a busy and fast-paced maintenance helpdesk team. This role is central to ensuring reactive and planned maintenance tasks are handled efficiently, engineers are supported, and service levels remain high.Key ResponsibilitiesIn this role, you will:Manage all incoming reactive maintenance helpdesk requests across multiple contracts.Raise, allocate, track, review and sign off jobs.Raise remedial works as required.Liaise directly with engineers to ensure smooth workflow and timely updates.Input and update data accurately within the internal system.Monitor job progress (both reactive and PPM) to ensure performance targets are met.Maintain KPIs at 95% or above.Cost up jobs within the system.Chase subcontractors for completion paperwork and ensure correct filing.What We’re Looking ForTo succeed in this role, you should have:Previous helpdesk experience — ideally within maintenance or a similar service-led environment.A calm, confident and logical approach to work, even under pressure.Strong organisational skills and the ability to multitask effectively.Good computer literacy and the ability to learn internal systems quickly.An excellent telephone manner and strong communication skills.Why Apply?This is a great opportunity for someone who enjoys coordinating fast-paced operations, supporting engineers, and keeping systems running smoothly. You’ll play a vital part in maintaining high service standards and ensuring clients receive an exceptional response.

Our client is looking for a confident and professional indvidual to join their team. The RoleTo manage incoming reactive maintenance help desk jobs Raising, allocating, reviewing and signing off. Raising jobs Liaising with engineers Input data on to the system Monitor the system and progress both reactive and PPM jobs Ensure KPI’s are maintained at 95% or higher Cost jobs on the system Chase subcontractors for completion paperwork and file as directed Skills and Experience Must have helpdesk, customer service or call handling experienceConfident, calm, logical approach, organised – the working environment can be quite fast pacedComputer literate Excellent telephone mannerWorking Hours08:30-17:30Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search.Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.

Our client is looking for a confident and professional indvidual to join their team. The RoleTo manage incoming reactive maintenance help desk jobs Raising, allocating, reviewing and signing off. Raising jobs Liaising with engineers Input data on to the system Monitor the system and progress both reactive and PPM jobs Ensure KPI’s are maintained at 95% or higher Cost jobs on the system Chase subcontractors for completion paperwork and file as directed Skills and Experience Must have helpdesk, customer service or call handling experienceConfident, calm, logical approach, organised – the working environment can be quite fast paced Computer literate Excellent telephone mannerWorking Hours08:30-17:30Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search.Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.