Average Helpdesk Administrator salary in the UK

FACILITIES HELPDESK ASSISTANT | LONDON | £35,000Looking to build your career in Facilities / Workplace within the legal sector?I’m recruiting a Facilities Helpdesk Assistant for a leading international law firm in London. This is a brilliant opportunity for someone with existing facilities experience who enjoys being the person who keeps things moving, solves problems and delivers a great internal service.You’ll be at the heart of the day-to-day facilities operation, including managing enquiries and shared inboxes, co-ordinating contractors and suppliers, maintaining records and spreadsheets, ordering supplies, processing invoices and supporting new joiners and wider office projects.You’ll need previous facilities experience gained within a professional office environment, strong administration skills and the confidence to deal with people at all levels.If you’re organised, proactive, good with systems and enjoy a role where no two days are quite the same, I’d love to hear from you.

Helpdesk / Estimation Administrator (Construction)£27,000 - £30,000 + Progression + Training + Development + Company Benefits BoltonAre you from a construction background with experience in helpdesk or estimation administration?Do you want to join a young, fun and fast-growing company offering unmatched opportunities for growth and progression?This construction company specialise in refurbishments and redevelopments across the UK. They work with exciting clients such as major property developers on residential and commercial projects.On offer is the chance to become a fundamental asset to the team. You will play a key role supporting the day-to-day delivery of FM and construction projects by providing administrative, helpdesk, and estimating support.The Role:Manage incoming client requests via telephone, email, and the helpdesk portal.Log, prioritise, and allocate reactive maintenance jobsPrepare quotations and estimates for maintenance and construction works based on client requirements and site informationLiaise with clients, contractors, suppliers, and internal teams to obtain pricing and project informationThe Person:Previous experience in a Helpdesk, Service Desk, Estimating, or Administration roleIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.Reference Number: BBBH26742Keywords: Helpdesk, Service Desk, Estimation, Administration, Administrator, Sales, Building Services, Construction, Management, Project Management, Customer Support, Facilities ManagementWe are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Ref: P3FTULocation: Wythenshawe (M22)Hours: Monday to Friday 8am-5pmPay: £14.80ph paid weekly PAYEDuration: Ongoing Contract – Long TermDuties: Working within Technical Services Customer Operations Helpdesk, in a fast paced and challenging environment providing Facilities Management support and Customer service 24/7, 365 days per year.. BASIC DBS Required Main Duties Delivering excellent customer service through various channels of communication ensuring that business objectives are met in a professional and confident manner. Meeting specific individual objectives to achieve set Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) in line with contractual obligations. Liaise with customers, operational staff and management to resolve queries and issues in a timely manner to assist with the smooth running of the Helpdesk. Support, engage and interact with colleagues in a positive and engaging way making CG&D a great place to work. Be aware and adhere to our policies, procedures and working practices by undertaking relevant training to ensure a safe and compliant working environment. Adherence to a working schedule as defined by your Team Leader working flexibly in order to meet our customer requirements. Actively participates and has a can-do attitude in team meetings, always offering suggestions to resolve issues/problems. Dealing with all customer contacts in a professional manner, taking ownership to ensure effective and timely resolution and supporting complaint resolution where issues arise. Respond to all customer requests within specific contractual / procedural timescales in order to meet agreed KPI's and SLA's. Accurately record all jobs (raise, assign, progress and complete) within the Helpdesk system accordingly, ensuring that the jobs are subsequently delivered in the most efficient and effective way. Adhere to relevant policies, procedures, approval process and other working practices to maintain compliance for audit purposes. Appreciate and understand specific contract obligations in order to eliminate potential errors in administration