Average Helpdesk Administrator salary in the UK

Helpdesk Administrator£23,000 - £24,000 + Mon - Fri + Progression + Company BenefitsMilton KeynesAre you an Administrator or similar, with a background in Sales Ledger or Invoicing, looking to work for an expanding company who operate internationally, who offer a stable, permanent position with full training and potential progression in the future?On offer is the opportunity to work for a market leading business, who have been established for almost two centuries, with exciting expansion plans, a 30 million pound turnover and routes for their employees to progress into senior management. This German based company provide both physical and digital currency solutions across Europe.In this varied role, you will be responsible for all sales order management, including raising SOP's, updating invoices, ensuring renewals are processed, support the helpdesk by taking customer enquiries and logging Engineer calls to ensure maximum SLA efficiency.This role would suit an Administrator with a background in Sales Ledger or invoicing, looking to work for a large company who offer stability, training and the opportunity to progress in the future.The Role: Sales order management from receipt to dispatchFirst line of customer supportMaintain service contracts and renewalsProcessing all monthly and quarterly invoicesSupport wider helpdesk team with engineer calls The Person: Administrator or similarBackground in customer service, sales ledger or invoicingBased in Milton Keynes Reference: BBBH15429AKeywords: Admin, Administrator, Administrative, Invoice, Sales Ledger, Helpdesk, Office, Milton Keynes If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Helpdesk Administrator (6 months) Chester £22,500 plus bonus upon completion of the contract An opportunity to join an expanding and progressive company as a Helpdesk Administrator on a 6-month contract in a fast-paced and varied environment. The Helpdesk Administrator (6 months) will aim to answer all queries relating to their service and provide a first call resolution where possible. To apply for the Helpdesk Administrator role, it is essential that you have previous phone-based customer service experience, preferably within a high-volume contact centre environment or a facilities support role. For the Helpdesk Administrator role, the ability to learn new skills and systems quickly is essential. Benefits include free city centre parking, performance reviews and rewards, plus an exceptional modern, open-plan office working environment. Objectives of the role Process and record enquiries from multiple sources1st point of contact for urgent Health & Safety / Business Critical enquires. Clarifying detail establishing urgency / providing initial guidance to relevant partyDetermine responsibility for repair issues and advise accordinglyLiaise with contractors to provide updates on estimated work commencement dates, ensuring all parties are kept informed and internal system updatedConfirm completion of works with contractors and processing of recharges when requiredDetermine the correct accounting code when processing orders to maintain budget levelsObtain relevant authorisationsCommunication with internal departments following works to maintain inventoriesAssist in driving contractor performance through feedback on time, cost, and quality assessmentsTo provide general support to the Statutory Compliance Department as required at peak times or absence coverTo log and follow through the support required with insurance claims, liaising with Stakeholders, Contractors, and Insurance Companies Key Responsibilities: Process repair calls, emails, and general queriesLiaising with other departments to manage processes and updatesManage incoming quotesBudget allocationRechargesDeal with general account queries involving work orders raisedAwareness of health & safety, environmental health and trade critical issues and prioritise jobs accordinglyAwareness of reported issues which could be potential insurance claims and handle accordinglyMonthly catch-up calls with Internal Stakeholders on outstanding issuesWork within the guidelines and always maintain GDPR requirements Skills and Experience Customer service and telephony experience essentialExcel and Outlook skills (including Inbox management) essentialHigh degree of accuracy and attention to detailGreat organisational skills and ability to prioritise and work to tight timescalesExcellent communication skills, both written and verbalFlexibility to cover other departmental tasks or assist as requiredGood team playerAble to manage difficult conversations KEYWORDS: helpdesk, customer service, quotes, accounts, administration, calls, queries Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

Job Title: Helpdesk CoordinatorLocation: EdinburghRate: 22,000 - 25,000Type: Full-time | PermanentStart Date: ASAPInnotech Partners are collaborating with an established contractor specializing in design, installation, and maintenance services for electrical, heating, plumbing, fire, and security systems. They are seeking an enthusiastic Helpdesk Coordinator to join them on a permanent full-time basis.If successful, you will be joining a progressive company within a team of around 130 engineers and office-based staff working across Wiltshire and the surrounding counties. The standard hours are 42 hours a week, Monday - Friday, with ample opportunities for overtime if desired.Role DutiesServe as the primary point of contact for helpdesk inquiries, providing support to clients and internal staff.Maintain and manage electronic and hard copy filing systems for helpdesk tickets and contracts.Archive completed helpdesk tickets in the appropriate electronic folders.Coordinate with engineers to dispatch work orders and track their completion.Obtain and place material/sub-contract purchase orders as directed.Compile and maintain Operations and Maintenance (O&M) files.Build and update asset lists from ordered materials for maintenance contracts.Compile and maintain warranty documents for plant equipment.Register new plant equipment with relevant governing bodies.Communicate vital information to Engineers and clients as directed.Respond to and resolve invoice queries, providing detailed breakdowns as needed.Prepare, modify, and distribute documents, reports, and correspondence related to helpdesk operations. Requirements Full UK driver's licenseFull right to work in the UKWillingness to work in the officeRelevant administrative experience, preferably in a helpdesk or customer support role If this role is of interest, please apply via the link, and we will be in touch.Alternatively, you can contact Chris Duggan at Innotech Partners to discuss the role in more detail.INNOTECH PARTNERS acts as an employment agency (perm) and an Employment Business (temp/contract). Innotech Partners limited (12587274) acts as an Employment Agency and is a subsidiary of Talentia Group.