Average Helpdesk Administrator salary in East London

University of the Arts London (UAL) is seeking to appoint the Estates Helpdesk Manager.UAL is a global leader in creativity, innovation, and invention across the knowledge economy. Comprising six renowned Colleges and four Institutes across London, UAL continues to shape the future of art, design, fashion, communication, and performing arts. In the 2025 QS World University Rankings by Subject, UAL is ranked 2nd in the world for Art and Design for the seventh consecutive year, reaffirming its status as a creative powerhouse. With a vibrant, multicultural community of over 20,000 students from more than 130 countries, UAL fosters an inclusive and dynamic environment that nurtures the next generation of creative talent.The Estates Helpdesk Manager will oversee the daily operations of the Estates Service Desk, lead the support team and ensuring timely and effective resolution of technical and facilities-related issues. Reporting to the Head of FM Contracts Services, they will act as the key link between end users and Estates services, managing communications to maintain strong relationships with stakeholders and ensuring problems are resolved efficiently.The role holds full responsibility for the CAFM system, including maintaining workflows, asset records, PPM schedules, and building data. It supports Estates teams with asset tracking during projects and oversees daily system operations, including user management, troubleshooting, and data security. The postholder will liaise with the CAFM provider and senior management to implement improvements and align processes with university policies.The Estates Helpdesk Manager will also lead and support a team of Helpdesk Coordinators, managing training, performance, and workload priorities. The role includes handling customer enquiries, prioritising requests, coordinating with contractors and internal teams, conducting audits, and reporting to ensure service quality and continuous improvement.The ideal candidate will have a strong background in CAFM systems and back-office functions, along with excellent communication and interpersonal skills. They will be self-motivated, able to manage multiple priorities, and experienced in delivering customer-focused services. Strong problem solving skills and attention to detail are essential, and prior experience managing a team will be highly beneficial.For a briefing discussion please contact our retained advisor Anna Kacprzak at MRG. Applications should consist of a CV and covering letter.Closing date for applications is Sunday 4th January 2026. UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Your new companyWe work with a broad range of organisations across London, offering facilities support in both the public sector and the private sector. These roles are essential in maintaining safe, efficient, and compliant environments. The Facilities team provides strategic support on projects, manages supplier relationships and budgets, oversees Front of House services, and ensures the organisation operates in line with Health & Safety policies and regulations. We also adhere to ISO and BSI standards, maintaining best practice across all operations. Your new role Support administration of service contracts and supplier accounts.Schedule and allocate engineers via the CAFM system.Monitor contract performance and identify improvements.Track SLA compliance for reactive and PPM tasks.Maintain statutory compliance records.Prepare and update contractual and compliance documents.Manage accurate records and document control.Log, prioritise, and assign helpdesk tickets.Provide first-line support for facilities queries.Generate and share performance and compliance reports.Coordinate with suppliers to resolve issues and escalate when needed.Maintain asset registers and update system data.Raise purchase orders and track deliveries.Assist with planning site visits, audits, and inspections.Ensure clear communication between helpdesk, engineers, and stakeholders.Contribute to service improvement and customer satisfaction initiatives. What you'll need to succeed Previous experience in facilities, maintenance, or customer service is advantageous.Certifications (Desirable): First Aid at Work, Fire Warden Training, Health & Safety (e.g., IOSH Working Safely) What you'll get in return Job role in the heart of LondonLondon weighted salaryEmployee benefitsExtensive training courses What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Description: Desktop/Helpdesk Support Consultant Rate: £200 per dayDuration: 2-week contract (commencing 19 January)Location: 27 Soho Square, London, W1D 3QR Overview This business-critical position supports a high-profile enterprise during a period of internal resource transition. The Desktop/Helpdesk Support Consultant will serve as the primary onsite technical resource, delivering Tier 1 and Tier 2 support across user endpoints, collaboration tools, and core business systems. The consultant will ensure continuity of IT services and uphold high standards of customer experience. Key Responsibilities Provide daily desktop support for Windows 10/11 and macOS environments, including hardware and software diagnostics and remediation. Configure and deploy workstations, peripherals, user accounts, and application access. Support mobile devices and perform basic network troubleshooting (wired/wireless). Maintain and support collaboration and productivity platforms, including Office 365, Salesforce, Slack, Zoom, and MDM solutions such as Intune. Act as the onsite escalation point for issues requiring physical presence or hands-on technical intervention. Track, document, and manage incidents using Jira, ServiceNow, or similar ITSM/ticketing systems. Deliver white-glove support, ensuring professional communication and exceptional customer service. Required Skills & Experience Minimum 4 years’ IT support experience in a professional or enterprise environment. Strong proficiency with Windows, macOS, Office 365, and common business applications. Good understanding of imaging, device provisioning, and IT asset management best practices. Experience troubleshooting AV equipment, conference room technology, and network connectivity issues. Excellent interpersonal, communication, and analytical problem-solving skills. Reliable, punctual, and capable of working independently with minimal supervision. Preferred Experience Experience supporting users in financial services or fast-paced corporate environments. Familiarity with Salesforce, Zoom, Slack, Jira, and mobile device management platforms.