Average Helpdesk Administrator salary in the UK

Amour Recruitment is seeking a dependable and customer-focused Technical Service DeskOperator to join a well-established IT services company based in Waterlooville.This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service.Duties include:Acting as the first point of contact for IT support requestsLogging, updating, and managing tickets within the helpdesk systemTroubleshooting and resolving first-line technical issuesProviding clear updates to customers throughout the lifecycle of a ticketSupporting user administration and common troubleshooting within Microsoft 365Assisting with joiner, mover and leaver processesPersonal requirements:Previous experience in a 1st Line Service Desk / Helpdesk role Good working knowledge of Microsoft 365 administration and troubleshootingExperience using a ticketing or service management systemStrong communication skills with the ability to explain issues clearly to usersCalm and professional approach when handling support requestsHours: Monday to Friday 0900-1730 (with participation in an out-of-hours rota) working from home on Tuesday & Thursday!Salary: £27,979To be considered for this opportunity apply now or call Amour Recruitment for more information.

Service/Helpdesk Coordinator Havant Full-time | Monday–Friday, 8:30am – 5:00pm (1 hour lunch) Temp to Perm £27,976 (£13.45 per hour)Are you an organised and confident communicator looking for a busy, varied role where no two days are the same?We’re recruiting for a Service Coordinator to join a well-established and respected maintenance and repairs company. This is a fantastic opportunity to join a supportive team, with the potential to move into a permanent position.What you’ll be doing:Taking incoming calls from clients, trade operatives, and residents Scheduling and booking appointments efficiently Supporting the daily allocation of work to operatives, including reactive jobs Managing appointment changes and liaising between operatives and customers Updating and maintaining company systems with job progress and completion details Providing general administrative support as needed What we’re looking for:Strong communication and telephone skills Previous experience in a customer service or office-based role Excellent attention to detail and accuracy Strong organisational and time management skills Ability to work well under pressure and meet deadlines What’s in it for you:Stable Monday–Friday working hours Opportunity to secure a permanent role Work within a friendly and supportive team Gain experience in a busy and fast-paced environment If you’re proactive, organised, and enjoy working in a customer-focused role, we’d love to hear from you. Apply today or call Lynsey at Key Recruitment for more information

I am excited to be representing my client, a market leader in the engineering industry, as they look to recruit a Helpdesk Coordinator on a full-time, permanent basis.Main Function of the Position:To deliver outstanding customer service to both internal and external clients by handling telephone and email queries efficiently, diagnosing issues accurately, and supporting field engineers to ensure smooth job completion and accurate invoicing. This role is pivotal in maintaining service excellence and operational flow.Job Details & Benefits:Job Type: Full-time, PermanentCompetitive salary of £25,000 - £28,000 DOEMonday to Friday, 8-hour shifts between 7am–6pm (rota basis)Occasional Saturday, 8am–12pm (1 in 10)28 Days holiday inclusive of bank holidaysFree On-Site ParkingHoliday purchase scheme availablePrincipal Duties and Responsibilities:Handle inbound calls and emails to raise or manage work ordersDiagnose faults accurately and allocate to the appropriate engineer or managerEnsure service level agreements are metMaintain clear and accurate records of customer interactions and job detailsProvide timely updates to customers on outstanding repairsSupport engineers throughout the day to ensure efficient job completionClose jobs accurately for invoicing and raise follow-up work orders as neededLiaise with other departments for technical support and escalationLog compliments, complaints, and feedback appropriatelyRole Requirements:Helpdesk experience within Engineering / Facilities ManagementCustomer Service and Administrative experienceStrong IT Skills (MS Office, Freshdesk)Excellent Communication SkillsHighly Organised