Health & Wellbeing Coach
The Health and Wellbeing Coach provides personalised support to individuals to empower them take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of: Healthy Eating and NutritionSmoking CessationPhysical ActivityWeight ManagementAlcohol consumptionNHS Health Checks (outreach) As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life. The Health and Wellbeing Coach is also responsible for delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one-to-one and group-based support in line with need, location and offer. To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self-identified health and wellbeing goals, including, but not limited to: Triage and assessmentAgenda settingLifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels.Problem solvingMotivational interviewingGoal settingSignposting Delivery multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences including: Face-to-face, telephonic, and digital health coachingShare helpful and supportive resources in line with goal, stage of journey, confidence, and motivation.Advocate the use of behaviour tracking tools (online or offline)Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change. To deliver services in line with quality standards, national / government guidelines, and role boundaries, with the ability to identify and act accordingly when coaching is not appropriate and being able to sensitively discuss alternatives or escalate appropriately - inclusive on supporting onward referral to wider services. Support with outreach community engagement work inclusive, but not limited to: Screening services (e.g., NHS Health Checks)Community and stakeholder eventsExternal meetings and networksRoadshows and pop-ups To deliver services in line with quality standards, national / government guidelines and role boundaries, with the ability to identify and act accordingly when coaching is not appropriate and being able to sensitively discuss alternatives or escalate appropriately - inclusive on supporting onward referral to wider services. Work in line with business and contract performance requirements including: Implementing Standard Operating Procedures (SOP)Fulfilling policies and quality management framework expectations.Participate in regular audits and performance observations.A proactive approach to supervision and training To ensure accurate reporting and data collection in line with contractual and case management system requirements to ensure: Caseloads can be managed efficiently, effectively and at scale.Team members are able to support in population behaviour change as required and in line with needWider informal and formal care givers / specialists can complement and enhance the behaviour change journeyService users / participants only have to tell their story once and where behaviour changes occur sequentially or concurrently, we are able to offer a comprehensive and coordinated supportive servicesData audits accurately capture activity, productivity, utilisation, and outcomes. Qualifications & Experience Essential Relevant health coaching qualification or an accredited health coaching skills programme.A minimum of six months of direct health coaching deliveryExperience in delivering behaviour change interventions for specific lifestyle related issues (e.g., smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction)Evidence of supporting vulnerable individuals through a change processExperience of caseload management demonstrated via the use of a Case Management SystemEvidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard.Experience of working in a health, community or social care environment or good understanding of the issues around maintaining a healthy lifestyle Desirable:Membership of professional body (ICF, EMCC, AoC, UKHCA)Experience of managing and supervising individuals and teams.Educated to degree level in a relevant subject e.g., Psychology, Behavioural Science etc.Experience of supporting people remotely / telephonically / digitallyEvidence of working with individuals with long term health conditions
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