General Manager Residential
General Manager (Residential) Premium Residential Living - BirminghamUp to £41,000 + Annual Bonus + Excellent Benefits & Career Progression About the Role & the Building We're exclusively recruiting a General Manager (Residential) for a brand-new, high-profile residential development in the heart of Birmingham city centre. This waterfront community is part of a wider premium portfolio and represents the next evolution of modern urban living. Designed to prioritise resident experience, community and lifestyle, this building combines spacious contemporary homes with exceptional amenities. This isn't just a job, it's an opportunity to manage, shape and launch a flagship building within a well-respected global property group. As the General Manager, you will be the senior on-site leader, fully accountable for operational performance, team leadership and resident experience. What You'll Be Responsible For: Lead the day-to-day operation of the building and set the tone for service excellenceDeliver outstanding customer service and engagement with residents & guestsRecruit, develop and manage your on-site team to deliver premium service standardsChampion resident feedback and drive continuous improvementEnsure building security, health & safety and statutory complianceManage operational budgets, staffing rotas and performance reportingOversee front desk functions including move-ins and move-outsPrepare, raise and track purchase orders to support operationsWork with the Operations Manager on strategic short & long-term planningRepresent the building as the primary operational lead and accountable person What We're Looking For: Proven experience in delivering exceptional customer serviceStrong leadership and team management capabilitiesExcellent communication and interpersonal skillsCalm, organised and decisive approach under pressureConfident with technology, operational systems and softwareCommercially focused with experience in budgeting & reportingStrong organisational and problem-solving skillsAdaptable, resilient and solutions-orientedExcellent spoken English; additional languages welcomedA proactive and positive attitude with a passion for premium residential operations Ideal candidates may come from sectors such as: Build-to-Rent (BTR) / Residential Property ManagementHotel, Hospitality or Retail ManagementStudent Accommodation (PBSA) or Senior Concierge Operations What You'll Get In Return: Basic salary up to £41,000Annual performance-related bonus28 days holiday including Bank HolidaysYour birthday off each yearCompany pension schemeEmployee discount platformRecognition programmes and team events24/7 Employee Assistance ProgrammeStructured progression & career development
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