Ocean Import Freight Forwarder
Ocean Import CoordinatorManchester | Full Time | PermanentWe are seeking an experienced Ocean Import Coordinator to join a busy and growing operations team. This role is primarily focused on managing inbound sea freight shipments and would suit someone with a strong background in ocean imports, customs processes, and customer service within freight forwarding. Export and cross-trade activity may arise occasionally, but imports will be the main focus of the position. The RoleYou will be responsible for overseeing ocean import shipments from receipt of pre-alert through to customs clearance and final delivery, ensuring cargo moves efficiently, compliantly, and in line with customer requirements.Key ResponsibilitiesManage FCL and LCL import shipments from origin through to final destinationProcess pre-alerts and monitor shipment progress from overseas partnersLiaise with shipping lines, hauliers, warehouses, customers, and international agentsCoordinate customs clearance activities and ensure all documentation is accurate and completeArrange cargo release, transport, and final delivery requirementsKeep customers informed with proactive shipment updates and issue resolutionMaintain accurate operational records, job costing, and invoicingSupport account growth through excellent customer service and relationship managementAssist with additional freight movements and operational projects as requiredEnsure compliance with internal procedures and industry regulationsAbout YouThe successful candidate will have:Previous experience handling ocean freight imports within a freight forwarding environmentStrong understanding of import documentation and customs proceduresExperience working with shipping lines, carriers, and overseas agentsExcellent customer service and communication skillsStrong organisational skills with the ability to prioritise multiple shipmentsHigh attention to detail and a proactive approach to problem solvingGood commercial awareness and understanding of operational costsCompetent IT skills, including freight forwarding and Microsoft Office systemsDesirableExperience of customs entries and import complianceCargoWise experienceIndustry qualifications within freight forwarding or logisticsKnowledge of both import and export operationsWhat's on Offer?Competitive salary and benefits packageSupportive and collaborative working environmentCareer development and progression opportunitiesExposure to a diverse international logistics operationIf you are keen to discuss further, please contact Adam Norris at Reed or apply now.
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