Facilities Administrator
Facilities Administrator REPORTING TO: Customer Service Manager Responsibilities To provide helpdesk and administrative support to the NWPS Facilities Management team; must have excellent organisational and communication skills. Needs to be flexible in their approach to work as may be required to work flexible hours on occasions. Will be undertaking a variety of tasks within Integral’s responsibilities to ensure the smooth running of the Divisions operations.Actively support at all times Company policy and best practice in the provision of services.Inputting of reactive calls onto in-house & client systems.Issuing jobs to Engineers for reactive and PPMCategorising & resourcing correct labour resource according to geographical need.To handle calls from clients, engineers, suppliers in regards to ongoing reactive or PPM work, update calls as required.Issuing Electronic Purchase Orders within assigned spend values.Provide reports and supporting information as requiredCovering others for sickness and annual leave, working closely with Management Team and engineers.Meet customer’s requests and needs within timescales to the contract and their satisfaction, work within and monitor set budget targets.Adhere to Integral health and safety working practices.Operate and maintain computer based facilities management system for both reactive and planned preventative maintenanceUndertake any other duties within the grade as required by Integral.Undertake any training necessary in your field.Raising invoices, monitoring costs against quotations and arranging payments of invoices received. Profile Summary An individual with a broad background and experience in administration preferably for a minimum of 2 years. Excellent interpersonal skills that are customer focused and excellent telephone manner. Must show competence in a number of disciplines relating to Information Technology (i.e. Microsoft Word and Excel)Previous history of working within Facilities Management Services and knowledge of Facilities Management software is advantageous but not essential. Must be flexible in approach to work, work to tight deadlines/targets and be committed to continuing professional development
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