Warehouse and Customer Service Coordinator
A well established automotive company are looking for a Warehouse and Customer Service Coordinator to join their team. As a Warehouse and Customer Service Coordinator you will be ensuring the efficient operation of our warehouse and the seamless delivery of products to our customers. While primarily desk-based, the position also involves hands-on tasks such as preparing sample orders for potential clients. Key Responsibilities: Warehouse Management: Oversee stock management, inventory control, and access to the warehouse, ensuring it remains organized and efficient.Order Fulfilment: Pick, pack, and ship parcels.Administrative Duties: Manage office tasks, filing, and utilize NetSuite for various administrative functions.Customer Interaction: Build and maintain customer relationships, handle inquiries, and manage invoicing.Logistics Coordination: Liaise with couriers and customers regarding deliveries. Skills & Requirements: Educational Background: A-levels are essential; a degree is preferred.Experience: Previous warehouse experience is advantageous but not mandatory.Licenses: A valid driver’s license is required; a forklift driver’s license is a plus but not essential.Customer Service: Proven track record of excellent customer service.Communication Skills: Strong phone presence and excellent verbal and written communication skills.Technical Proficiency: Proficient in Excel, PowerPoint, and Word.Multitasking Ability: Strong ability to multitask, prioritize, and manage time effectively.Listening Skills: Strong listening skills.Self-Management: Self-starter with the ability to manage your own workload.Numeracy Skills: Strong numeracy skills. Personal Attributes: Interpersonal Skills: Ability to connect and communicate effectively with people.Resilience: Ability to handle physical tasks, including lifting boxes up to 15kg.Calm Under Pressure: Ability to remain calm when dealing with stressed or upset customers. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
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