Event Technician
Role Overview:proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced Events Technician to be a key part of our London team, representing proAV and working onsite at a leading multinational professional services network. The role will be taking full responsibility for supporting all audio visual activity from high profile events to meeting room support incorporating a wide range of AV and VC products across the London campus as well as 2nd line support to client locations across the UK as required. You will be responsible for management and operation of the event spaces, attending high level events and providing first class client experience throughout. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.This is an exciting opportunity for an exceptional, experienced Events Technician to join an established operation with scope to drive and enhance the service at every opportunity.Experience and seniority of the position will be reflected by the remuneration and benefits package.Key Responsibilities:Be customer focused with strong ability to deal with individuals on all levels in a friendly, welcoming and helpful mannerActively monitor clients AV/Microsoft Teams estate via remote monitoring tools (Crestron Fusion, Logitech Sync Portal, Utelogy)Provide remote support to all client service users via monitoring tools / telephone / video callProvide real time in room support across Client buildingsProvide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video conferencing calls (virtually and in room as required)Fault handling and tracking of all AV related fault tickets raised via Service Now (Call logging software) through to resolutionTrack and manage all AV requests received via dedicated AV phone & emailTroubleshoot AV related technology issues (inc projectors, control systems, switching, audio and screens) to complete resolution when issues occurEnsure all equipment faults and requests are reported via the onsite proceduresGenerate daily reports and contact VIP clients to establish full nature of meeting & requirements equipment / meeting room set ups as requiredSetup, testing, operation, and break down of AV equipment; (e.g. video data projection systems, audio and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems)Ad hoc testing across Client site – high profile rooms / areasProvide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity and applications where appropriateLocate faults or problems and provide solutions on a first /second line basis and provide a work around, if problem is criticalHave a strong understanding of conferencing technology around video, bridging, audio, web, and streaming including mixing boards and video switchersDirect & manage all onsite events within large presentation spacesWork closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events throughout.Ability to multitask and work under pressure to strict deadlinesProvide white glove service that manages technical logistics for large complex events, Town halls, special events, and VIP’s video meetingConduct planning meetings with client event organisers to ensure the correct technology is being used, leading to successful meetings/eventsWork with vendors for AV rental and staging of eventsEquality, Diversity & Inclusion:proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
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