Event Manager
WE’RE LOOKING FOR A DYNAMIC, TECH SAVVY EXPERIENCE MANAGER Are you ready to hop on the bus and lead a team to elevate next level customer experiences whilstimmersing yourself in the exciting world of Samsung? This is your chance to be a part of our latest experiential activation! You'll play a leading role in creating unforgettable brand experiences, driving interactions, and showcasing the latest Samsung cutting-edge technology. You will bring high energy, creating an electric atmosphere that draws people in. This role requires a blend of technical expertise, people management, charisma, and a passion for delivering unparalleled customer experiences. Flexibility is a must as you’ll be travelling across the UK and/or Ireland, visiting some of the biggest and busiest shopping centres and high streets. You’ll thrive in a fast-paced, dynamic, and exciting experiential environment. TO MAKE A REAL DIFFERENCE IN THESE AREAS CAPTIVATE AND CONNECT Be the face of Samsung, capturing the attention of consumers with your infectious energy and enthusiasm. Establish meaningful connections with customers, creating a positive and memorable brand experienceCreate retail theatre and memorable demonstrationsCreate unforgettable brand experiences by showcasing the latest Samsung technology to consumers, bringing this innovative interactive pop-up bus experience to lifeMaintain up-to-date knowledge of Samsung mobile products and features to deliver accurate and compelling interactionsTake ownership of your experiential space through monitoring feedback and making necessary improvements to optimise return on investment BRAND EXPERIENCE Take ownership and accountability of the pop-up bus experience within your remitDrive brand awareness through memorable interactions, leveraging expert product knowledge and promoting brand loyaltyBring Samsung products to life through interactive and immersive activations. Plan and execute experiential events that showcase the uniqueness and power of Samsung technologyCraft compelling narratives that resonate with diverse audiences. Share the Samsung story in a way that sparks curiosity and leaves a lasting impression. BRAND EXPERIENCE Take ownership and accountability of the pop-up bus experience within your remitDrive brand awareness through memorable interactions, leveraging expert product knowledge and promoting brand loyaltyBring Samsung products to life through interactive and immersive activations. Plan and execute experiential events that showcase the uniqueness and power of Samsung technologyCraft compelling narratives that resonate with diverse audiences. Share the Samsung story in a way that sparks curiosity and leaves a lasting impression. VIP AND STAKEHOLDER INTERACTIONS Establish and grow positive relationships with internal stakeholders, external stakeholders, and our clientBe a trusted expert, engaging in VIP stakeholder interactions with poise and professionalism, delivering exceptional experiences that exceed expectationsTake ownership of managing support staff on the pop-up bus, motivating and inspiring others to achieve team success BRAND STANDARDS Take accountability for brand standards, ensuring the set up and close of the experience is compliant with processes and within a timely mannerDeliver against key performance indicators (KPIs), ensuring interaction and net promoter score (NPS) targets are delivered and exceededEnsure the pop-up bus experience is always maintained and presentableOwnership of reporting on key deliverables and making recommendations to improve the overall experience NATIONWIDE TRAVEL Being the face of this experience, you’ll bring the excitement of Samsung's latest innovations directly to consumers across diverse retail environments, ensuring coverage across the UK and Ireland, and delivering best-in-class experiences at every touchpointBe flexible and adaptable, embracing change and last-minute requestsApproach each journey with enthusiasm and professionalism, ensuring every aspect of the pop-up bus experience runs smoothly and seamlessly OUR IDEAL PERSON & THE ESSENTIALS WE’RE AFTER You’ve got a full UK driving license with a willingness to travelling long distances when requiredYou’re an experienced people manager, able to influence and guide a teamYou’re experienced working on brand activations within a management positionYou’re passionate and experienced in delivering exceptional customer experiences and interactions to drive salesYou’ve got a natural ability to engage and bring brand and products to life, with consumersYou’re innovative and organised, constantly seeking ways to elevate the retail environment and streamline operationsYou're excited about technology, especially Samsung products. A quick learner who can become a product expert who can demonstrate an innovative approachYou're an experiential marketing expert, with a track record of delivering successful brand eventsYou can bring high energy and enthusiasm. We're looking for individuals who can motivate and inspire othersYou’re an excellent communicator with strong interpersonal skills. You will be comfortable striking up conversations with strangers and making them feel excited about Samsung.If you are multilingual, it would be an advantage!
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