Service Desk Engineer
Service Desk Engineer Location: Northampton Salary: Up to £32,000 Set-up: Flexible Working Company: Market-Leading IT ProviderWe're working with a market-leading IT solutions provider that is looking to add a talented Service Desk Engineer to its growing team in Northampton.This is an excellent opportunity for an ambitious IT professional to join a well-established organisation that invests heavily in employee development, offers flexible working arrangements, and provides exposure to a broad range of technologies and clients. The RoleAs a Service Desk Engineer, you'll be the first point of contact for customers, providing technical support and troubleshooting across a variety of IT environments. You'll work closely with senior engineers, gaining valuable experience while developing your technical skillset.The role is primarily office/home-based with occasional visits to client sites when required.Key ResponsibilitiesProviding 1st line technical support via phone, email and remote toolsLogging, updating and resolving support ticketsTroubleshooting hardware, software and network issuesSupporting Microsoft 365 environmentsManaging user accounts and permissions through Active Directory and AzureEscalating complex issues to senior engineers where appropriateMaintaining excellent customer service standards throughout the support processAssisting with IT deployments and client onboarding projectsSkills & ExperienceWe're interested in candidates who have experience with some or all of the following:Previous experience within an IT support or service desk environmentMicrosoft Windows 10/11Microsoft 365Active DirectoryAzure / Entra IDBasic networking knowledge (DNS, DHCP, TCP/IP)Strong communication and problem-solving skillsFull UK driving licence preferred due to occasional client site visitsWhat's on Offer?Salary up to £32,000Flexible working arrangementsExposure to a wide range of technologies and projectsClear progression and development opportunitiesSupportive and collaborative team environmentOpportunity to work for a market-leading IT provider with an excellent reputationOngoing training and certification supportIf you're looking to take the next step in your IT career with a forward-thinking organisation that values its people, we'd love to hear from you.
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